Southern Cross Atrium Apartments Reviews

This place is perfect for long-term stays or for those renting a car! ♥ I stayed in a room with a kitchen and washing machine because I wanted to cook with local ingredients in Cairns. There's a Coles (supermarket) nearby, so I had no trouble finding food and drinks. The glasses, cups, cutlery, pots, rice cooker, and various cooking utensils were all perfectly stocked. 🤗 Things I brought from Japan for the kitchen: ↓ Chopsticks, plastic spoons, forks Salt, pepper, herb salt Yakiniku sauce Dressing (small convenience store size) Wakame soup (instant) Wasabi Cooking oil Mentsuyu (noodle soup base) Dish soap About 20 small garbage bags for food waste About 20 plastic bags that can hold two 2-liter bottles Alcohol wet wipes (25 sheets) *Can be used for cleaning 🫩 Things I didn't particularly use: ↓ Plastic spoons and forks 🥲 Things I wish I had brought: ↓ Sponge Steel wool Instant miso soup (I had it ready but forgot to bring it 😣) 👙 Regarding the Pool 🌴 There are 3 pools, one of which is heated. Please bring towels from your room. Regarding Trash. There's a trash disposal area near the entrance. No sorting is required, so just put everything in. 🫙🥫🍎🐟️ 🚘️ Regarding Parking 🚙 The rule is to park wherever there's an empty spot. What if there's no space? (lol) It was crowded, but I managed to find a spot. 🧺 Regarding the Washing Machine 👕👖 I brought gel laundry detergent pods. I did laundry twice during my 5-night stay. There wasn't a dedicated place to hang clothes on hangers, but I managed to dry them somehow. There were some drying options, but not enough. I think there were about 12 hangers in the room. At check-in, there was a Japanese staff member at reception, which was a great help. 💆 Reception hours are Mon-Fri 7 AM - 7 PM. I forgot the weekend hours. 😓 *As mentioned above, early check-in is not possible, so for those arriving early in the morning, I recommend staying one night at a hotel that offers early check-in.

Great location and friendly staff, but the room facilities are quite old. Soundproofing isn't great, and the toiletries provided weren't enough for the duration of my stay; restocking wasn't very flexible either.

Great stay, even better than expected. We were lucky and got a room with a great view. The location was incredibly convenient and close to many nearby amenities. The doorbell phone to ring the night manager by Gate 1 was not working however, luckily someone was coming out and was kind enough to let us in to ring the night manager at the main phone.

This apartment is a great place to stay, with a kitchen in the room and a BBQ area on the premises. There's also a supermarket nearby, making it perfect for extended stays.

We stayed here in 2024 and loved it so much that we come back this year ! It's situated in a great location, next door to Cairns Central so shopping was literally on our doorstep. The rooms are lovely and clean, there are 3 great swimming pools, and it's a nice walk to the esplanade where you can have a lovely walk into the centre and you'll have a great selection of eateries to choose from. Happy hour is offered by a lot of places, so we personally enjoyed having a drink and watching the sightseeing helicopter land right in front of you and watching the sun set ,it's just the best! It's also a pleasant walk to the Cock and Ball Pub going the other way but make sure you're hungry though because the meals are huge!!

Easy access to shopping centre. Kind staff. No parties. Nice!

The locatuon is excellent! However, it would be much better if there is a lift. Nevertheless, the hotel is still superb.

Overinflated settlement costs. Stubborn and unyielding to guests’ attempts of proportionate compensation. Unreasonable monetary claims over minor wipeable blemish on cooktop that resulted into over AUD600 for alleged total replacement of stove. The property manager is really unhelpful and unreasonable. Really not recommended.

Our family of five stayed for two nights. The location is excellent, right in the city center with a supermarket nearby. We used the connecting rooms, which were well-equipped with kitchen utensils, a microwave, and even salt and pepper, and everything was very clean. Having a washing machine, dryer, detergent, and even a drying rack was incredibly convenient. There were several pools, and we really enjoyed the heated pool and jacuzzi. I highly recommend it!

The hotel's central location is convenient for getting around, but being close to the airport means a lot of airplane noise during the day. It's quieter at night, but the soundproofing in the rooms isn't great. Also, it seems there are no set hours for the pool and BBQ area, as there were late-night parties disturbing other guests' rest. Most importantly, there's no elevator, so we had to lug our luggage up to the third floor. There's a charge for fresh towels, and cleaning services are only free after a 7-night stay. We stayed for six nights and not once did anyone come to clean the room, change towels, replenish toiletries, empty trash, or make the bed – which is standard hotel service. This was very strange. I hope the platform can display a warning before guests book so they can decide if they're okay with this.

Really nice apartment with lots of amenities on site which made travelling easier. The room itself was clean and spacious with good appliances. Location was also brilliant right near the central mall and bus station and also not to far a walk or drive from the seafront and main bars and restaurants. Only thing that I can think of that let it down abit is that you are right under a flight path which can wake you up in the morning when the planes are coming in to land. Otherwise I would definitely recommend for the price.

This time, my partner and I stayed in a pool-view studio apartment at South Cross Apartments, and the overall experience was decent. Service: The staff were friendly and efficient, handling requests quite well. Location and Cleanliness: The location and room hygiene were average, basically meeting basic accommodation needs. Facilities: The facilities felt a bit dated or slightly insufficient, with significant room for improvement and upgrades. It's an acceptable option for a short stay, but it would be even better if the facilities were better maintained.

Great SC apartments to stay. Had medical appointments and this place is very central and close to big shopping centre. Felt very safe and secure. Beds comfortable and kitchen fully equipped.

The property is located close to supermarket, tour pickup locations, and the beach side. Its spacious and clean. The staff if very helpful. And the studio was well equipped. My old problem would be the noise. The room was next to a railway track and although the frequency of trains is low it shakes the entire apartment. Everything else was great.