Park Plaza Hotel

Where do I begin… pictures online do not match what the actual room is. First you’re greeted with the most dangerous elevator I’ve ever been in, there is no door that closes to stop you from injuring yourself. Once you get to the lobby, the people are very friendly and willing to assist. Once entered our assigned room, we first noticed that the room was very dirty. There were no towels at all and there were no windows. The doors led onto a patio onto the main road. The doors did not close properly and that meant that a huge amount of noise was coming in. The amenities state WiFi. But it’s not reachable in the room and when you finally get a signal, it struggles to connect with the speed. The linen was stained on the bed with god knows what. The bathroom was not clean at all. Let my pictures do the talking here. Breakfast was simple. But there are lots of flys in the canteen as well as a man who constantly smokes. There is no window in the canteen so the smoke from cigarettes is quite nauseating. The room is not cleaned daily. There is no towel change. There are no toiletries given daily like simple soap and shampoo or toilet paper. You have to request this. I had to request for them to come and clean our room. The floors are so dirty that we ended up using one of the towels on the floor to stop our feet getting dirty. Overall, not a good experience. Yes, the staff are friendly but it doesn’t help with the issues of the stay. The images are very deceiving to what you actually get in the hotel. I won’t be staying here again anytime soon. Sorry for the bad review but it’s an honest review

Great stay

1. The rooms were basic and clean but however there were literally no other amenities in the room. No water was provided, no towels, nothing in the bathroom. 2. The staff seem friendly but are rude when you try to negotiate with them 3. There were fights happening around the hotel. The ground floor was constantly flooded with people yelling or fighting 4. The rooms were not sound proofed - there was constant noise from the apartments beside it through out the night. There is no ventilation in the room. You have to switch on the a/c for any air 5. WiFi is poor

The asset of this property are its excellent staff. Aiman, the property manager, went out of his way to make our stay a comfortable and memorable experience. We were impressed with his calm and friendly manners. He also got us a very good deal for our trips and excursions. All the girls and boys at the reception desk were pleasant, friendly and helpful. We have travelled to many Muslim countries and have stayed in high class hotels. However no other hotels ever provided a prayer mat in the room. To us, having a prayer mat in the room, was a highly appreciable feature of this property. We stayed for five nights. After a couple of nights it started feeling as if we were staying with family and friends. The city location of this property was convenient for shopping and dining out which balanced the traffic noise that came with this downtown stay. All in all we enjoyed our time at Park Plaza Hotel.