Triumph Plaza Hotel

The place was very clean. We were able to dine in the room as well. Employees are professional and quick to respond. I also used laundry service and it was quick and clean. The place is very safe with lots of security.

Shereen at the reception was incredibly welcoming and warm.☺️☺️☺️ I could always count on getting the best greetings and the most attentive service from her. Having this sense of belonging far from home made my entire trip absolutely perfect. The overall environment and service are exceptional. Highly recommend to anyone traveling for business!

The staff was very friendly and helpful. A special thanks to Mr. Sherif Emad. Was cooperative with us during check in and made special arrangements for the room for us have to comfortable stay.

I checked in and the room was freezing cold and I was unable to move due to it being that cold. I spoke with reception and they sent an engineer up. Engineer said he fixed the heating and it should warm up in the next 10/15 minutes. This still didn’t work so I called again. Another engineer then came up and spent about 30 minutes trying to fix this. He told me this would be it working but would take 10/15 minutes to kick in. I left the hotel as I had a museum tour booked. After trying to get all this sorted I missed out on my full tour, again that I’m unhappy with. I returned to the hotel at 7:30pm and again my room was freezing with no hot air coming out. Again I spoke to reception and 30 minutes later someone came up to fix it. He was unable to fix it so said I will move room. I eventually got moved room at 10pm after having to call reception 6 times about getting the key to the new room. When I entered the new room it was so dusty and dirt all over the floor and hair in the toilet. At this point I had had enough and asked to speak with the manager. I went down to speak to the manager and he apologised and said he would take me to another room, I explained I had to be at the airport in 11 hours and I would not want to do this. He showed me the room anyway, there was no difference between this and the room I was in so I declined to move again baring in mind I had just unpacked all my things again. During this time I was also speaking with trip and explained to the manager I would be complaining about this. I eventually get off to sleep only to be woken up at 11:45 by the night manager offering me breakfast in the morning. Furious about this as I was to be at the airport in 9 hours I declined. To say I’m disgusted is an understatement