Sofitel Cairo Nile El Gezirah

Sofitel Cairo Nile El Gezirah Reviews

Sofitel Cairo Nile El Gezirah

3 El Thawra Council St, El Orman, Zamalek, Cairo, Cairo Governorate, 11518, EgyptView hotel details
Sofitel Cairo Nile El Gezirah
Sofitel Cairo Nile El GezirahSofitel Cairo Nile El GezirahSofitel Cairo Nile El Gezirah
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Guest Reviews of Sofitel Cairo Nile El Gezirah

8.7/10
Very good
125 reviews
Verified reviews
Location8.7
Amenities8.6
Service8.7
Cleanliness8.8
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All reviews(125)
Positive reviews(113)
Reviews with photos/video(38)
Loved the view(29)
Great location(23)
Awesome stay(19)
Great service(19)
Delicious breakfast(12)
Easy to get around(6)
Clean pool(4)
Great swimming pool(4)
Negative reviews(12)
Salangheihuiyilu
Luxury Twin Room With Full Nile View
Stayed in Dec 2025
Solo traveler
124 reviews
5.5/10
Posted on Jan 17, 2026
Facilities: If you're comparing it to similar hotels in my home country, it's really bad. Don't expect much at all. Cleanliness: It's okay, that's just how Cairo is. Environment: Very noisy, and the room isn't soundproofed. All rooms have balconies, so you can clearly hear the sounds from downstairs. The religious ceremonies downstairs early in the morning were very loud. Service: I suggest Ctrip (or Trip.com) thoroughly check this room type, as I don't think it matched the room type I booked.
Original textTranslated by Google
Response from Property: Dear Valued Guest,BonjourWe regret to learn that your stay did not fully meet your expectations, particularly regarding room facilities, outside noise levels, and the overall environment. We understand how disappointing this must have been and sincerely apologize for the inconvenience occurred.Regarding the room type, kindly be informed that our Front Office Team provided you with the booked Room category, as we regret to learn that it did not meet your expectations. We also continuously review our facilities and room offerings to provide accurate descriptions and better guest experiences.We appreciate your feedback and hope to have the opportunity to welcome you back for a more comfortable and seamless stay at Sofitel Cairo Nile El Gezirah.Sincerely,Jasmin Sarah ArendtGuest Experience Manager
Suhaib Assaad
High Floor Premium King Room With Partial Nile View
Stayed in Dec 2025
Family
2 reviews
8.5/10
Very good
Posted on Jan 9, 2026
Location excellent, rooms spacious and luxurious. Wet areas require service and repairs.
Response from Property: Dear Valued Guest,BonjourWe are delighted to hear that you enjoyed our excellent location and the spacious, luxurious rooms. We value your input and constructive feedback, as it helps us continuously improve our facilities and guest experience, and we look forward to welcoming you back in the nearest future to your "home away from home" in Cairo.Sincerely,Jasmin Sarah ArendtGuest Experience Manager
GKrasteva
High Floor Premium King Room With Partial Nile View
Stayed in May 2026
Couple
8 reviews
8.0/10
Very good
Posted on Jun 14, 2026
The rooms and bathrooms need compete renovation. They’re not updated since the 80’s and it’s not appropriate for a 5 star hotel of this rang. The service is not the one it should be- you have to ask for water and coffee capsules all the time, they give you toiletries the first day and never more. At least the towels were new and clean. The terrace was cleaned maybe months ago. If it weren't for the location, the beautiful gardens and the restaurants, this hotel would be worthless.
Guest User
High Floor Premium King Room With Partial Nile View
Stayed in Mar 2026
Family
3 reviews
10/10
Outstanding
Posted on Apr 11, 2026
Amazing
Anonymous User
Premium Room, 2 Single Beds, Partial Nile View
Stayed in Mar 2026
Family
3 reviews
10/10
Outstanding
Posted on Apr 8, 2026
Fantastic from start to finish. It was a short 1 night stay but was spoilt for choice with restaurants and amenities. Every member of staff went above and beyond. Very quick and helpful check-in by Sahonda. Thank you. Pool view was amazing
Guest User
Premium Room, 2 Single Beds, Partial Nile View
Stayed in Mar 2026
Family
1 reviews
9.5/10
Amazing
Posted on Apr 12, 2026
The hotel is really nice, the lobby is impressive, someone plays piano every night, our kids enjoyed the pool very much. The only thing is there is not a lot of walkable places nearby. You have to get a cab if you want to go anywhere.
Guest User
High Floor Premium King Room With Partial Nile View
Stayed in Jan 2026
Traveling with friends
21 reviews
1.0/10
Posted on May 11, 2026
Honestly, my experience was really bad. I told the staff at least three times 'no finish,' but they still cleared my breakfast, even though I hadn't touched most of it. And to top it off, they gave my table to a white person. I have no idea what kind of operation this is. When I questioned him, he pretended not to hear me. It wasn't until I loudly asked him in front of everyone if he did it on purpose that he feigned an apology, saying it was a mistake.
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Erkut Goren
Luxury Twin Room With Full Nile View
Stayed in Dec 2025
Business traveler
9 reviews
9.5/10
Amazing
Posted on Jan 16, 2026
This is my second time in Cairo and second time in Sofitel. For sure I can recommend this hotel.perfect location,very nice view,high level conditions.
Response from Property: Dear Valued Guest,BonjourThank you for your kind feedback and for choosing Sofitel Cairo Nile El Gezirah for the second time.We are delighted to hear that you enjoyed the perfect location, beautiful view, and high standards throughout your stay. Your recommendation means a lot to us, and we look forward to welcoming you back in the nearest future for many more memorable experiences at your "home away from home" in Cairo.Sincerely,Jasmin Sarah ArendtGuest Experience Manager
Guest User
High Floor Premium King Room With Partial Nile View
Stayed in Mar 2026
Couple
2 reviews
8.5/10
Very good
Posted on May 16, 2026
Great location, kind staff and quite many facilities/activities.
Guest User
Luxury King Room With Full Nile View
Stayed in Mar 2025
Business traveler
4 reviews
10/10
Outstanding
Posted on Apr 28, 2025
Strategic location and great hospitality. Breathtaking full view of Nile river.
Response from Property: Dear Valued Guest,BonjourThank you for your kind words regarding our strategic location and hospitality. We are delighted to hear that you enjoyed the breathtaking views of the Nile River during your stay.Thank you for making Sofitel Cairo Nile El Gezirah your choice, the Sofitel Cairo Nile El Gezirah team as well as the hotel management will be looking forward to your next nearest stay to your "home away from home" in Cairo.Sincerely,Jasmin Sarah ArendtGuest Experience Manager
Guest User
High Floor Premium King Room With Partial Nile View
Stayed in Mar 2026
Solo traveler
1 reviews
9.5/10
Amazing
Posted on May 11, 2026
Nice staff, very helpful, wonderful view
Guest User
High Floor Premium King Room With Partial Nile View
Stayed in Aug 2025
Business traveler
1 reviews
7.0/10
Posted on Sep 8, 2025
There is a noticeable exploitation of the customer through the reception staff
Response from Property: Dear Valued Guest,BonjourThank you for sharing your feedback regarding your experience with our reception staff. We take such comments seriously, as guest satisfaction is our priority. Your concerns will be reviewed to enhance our service quality, as we wished to have known more details in order to act accordingly.We do hope to have the pleasure of welcoming you back in the nearest future for better experiences.Sincerely,Jasmin Sarah ArendtGuest Experience Manager
Guest User
High Floor Premium King Room With Partial Nile View
Stayed in Nov 2025
Traveling with friends
27 reviews
10/10
Outstanding
Posted on Dec 9, 2025
Location, service, staff – everything was great! 🥰
Original textTranslated by Google
Response from Property: Dear Valued Guest,BonjourThank you for your kind feedback. We’re delighted to know that you enjoyed the location, service, and the attentiveness of our Team. We look forward to welcoming you back again in the very near future to your "home away from home" in Cairo.Sincerely,Jasmin Sarah ArendtGuest Experience Manager
Guest User
High Floor Premium King Room With Partial Nile View
Stayed in Nov 2025
Family
3 reviews
10/10
Outstanding
Posted on Jan 11, 2026
Amazing experience i love sofitell!!!! ＜3
Response from Property: Dear Valued Guest,BonjourWe are thrilled to hear that you had an amazing experience and enjoyed your stay at Sofitel Cairo Nile El Gezirah. Your kind words motivate our team to continue delivering exceptional service and memorable experiences.We look forward to welcoming you back in the nearest future to many more unforgettable stays to your "home away from home" in Cairo.Sincerely,Jasmin Sarah ArendtGuest Experience Manager
Guest User
Magnifique Room, 2 Single Size Bed, Panoramic Nile View
Stayed in Jan 2026
Couple
1 reviews
10/10
Outstanding
Posted on Mar 2, 2026
Amazing location and service.
Response from Property: Dear Valued Guest,BonjourWe are delighted to hear that you enjoyed our amazing location and the service provided by our team. Your kind words will be shared with all our Heartists, as they are a great source of motivation for us to continue delivering memorable experiences.We look forward to welcoming you back in the nearest future to Sofitel Cairo Nile El Gezirah for another exceptional stay by the Nile.Sincerely,Jasmin Sarah ArendtGuest Experience Manager