Novotel Cairo Airport Reviews

Response from Property: Dear Valued Guest,Thank you for your kind feedback regarding your recent stay at Novotel Cairo Airport. We are delighted to hear that you found our location convenient for your travel needs and that our facilities, including the swimming pool, restaurants, and attentive staff, contributed positively to your experience. It is also gratifying to know that the online check-in process was smooth and that you enjoyed the cleanliness and spaciousness of your room. We take pride in offering a complimentary buffet breakfast with a diverse selection to cater to our guests’ preferences. Your appreciation of our shuttle service further underscores our commitment to providing convenience for our guests.We look forward to welcoming you back in the future.Best Regards, Atta El Dessouky General Manager

Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your recent stay. I apologize for the condition of your room, as cleanliness and proper preparation are fundamental to our service standards. I will ensure that your comments regarding the housekeeping staff's communication skills are addressed. I appreciate your positive remarks about our dining options and the facilities. We hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Best Regards, Atta El Dessouky General Manager

Response from Property: Dear Valued Guest,Thank you for sharing your feedback regarding your recent stay at Novotel Cairo Airport. I sincerely apologize for the inconveniences you experienced, as your comfort and satisfaction are of utmost importance to us.I understand that the lack of clear signage for the shuttle service caused confusion upon your arrival. We strive to provide clear directions to our guests, and your comments will be taken into consideration as we evaluate our communication methods.I regret to hear that the room you received did not meet your expectations, especially after making a special request. It is our goal to provide our guests with the accommodations they desire, and I apologize for the oversight in your room assignment.Additionally, I appreciate your feedback regarding our communication skills. We are continually working to improve our service, and your experience highlights areas for enhancement.Thank you once again for your comments. We value your insights and hope to provide a more seamless experience in the future.Best Regards, Atta El Dessouky General Manager

Response from Property: Dear Valued Guest,Thank you for sharing your experience with us. I sincerely apologize for the inconvenience you faced during your check-in process and the subsequent issues with your upgraded room. It is our priority to ensure a seamless stay for all our guests, and I regret that we fell short in this instance. Your feedback regarding cleanliness and room amenities will be reviewed with our housekeeping team to enhance our standards. We appreciate your understanding and hope to provide a more pleasant experience on your next visit.Best Regards,Atta El DessoukyGeneral Manager

Response from Property: Dear M281856****, Thank you for sharing your stay experience. We sincerely apologize for your feedback regarding the wait during check-in, room cleanliness, and front desk service. These issues did not meet our standards, and we will take your feedback seriously. Sincerely, Atta El Dessouky, General Manager

Response from Property: 尊敬的客人，感謝您對我們的評價。我們很高興您喜歡房間的寬敞與便利的地理位置。我們期待您的再次光臨。此致，Atta El Dessouky總經理

Response from Property: Dear Guest, thank you for your positive review of our hotel. We are delighted that you were satisfied with the hotel's facilities and location. We will take your feedback to heart and strive to improve plug compatibility to provide a better experience for our guests. Sincerely, General Manager Ata El Desuki

Response from Property: Dear Valued Guest,Thank you for taking the time to share your experience at Novotel Cairo Airport. We are pleased to hear that you found our location convenient for airport access and appreciate your positive remarks regarding our pool area and dining options.We acknowledge your feedback regarding the quality of the food and the Wi-Fi service. It is our aim to provide a satisfying culinary experience, and we will consider your comments as we strive to improve our offerings. Additionally, we regret any inconvenience caused by the Wi-Fi strength and encourage our guests to explore the ALL benefits program for enhanced connectivity.We appreciate your kind words about the convenience store and souvenir shops, which we believe add to the convenience of our guests' stays. Your feedback is invaluable as we continue to enhance our services.Best Regards, Atta El DessoukyGeneral Manager

Response from Property: Dear Valued Guest,Thank you for your feedback regarding your recent stay. We appreciate your comments on our location and facilities. We continuously evaluate our offerings and will take your observations about the room's condition into consideration for future enhancements.Best Regards, Atta El DessoukyGeneral Manager

Response from Property: Dear Valued Guest,Thank you for sharing your feedback regarding your recent stay. I appreciate your positive comments about our location and shuttle service. I regret that you found our pricing and room condition unsatisfactory. Your insights are valuable as we continuously strive to enhance our guest experience. Best Regards, Atta El Dessouky General Manager

Response from Property: Dear Valued Guest, Thank you for your kind feedback. We are delighted to hear that you had a great experience at Novotel Cairo Airport and appreciate your recommendation. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best Regards, Atta El Dessouky General Manager

Response from Property: Dear Valued Guest,Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found our staff friendly and helpful, and that you enjoyed our breakfast and shuttle services. Your feedback is greatly appreciated.Best Regards,Atta El DessoukyGeneral Manager

Response from Property: Dear Valued Guest,Thank you for taking the time to share your experience at Novotel Cairo Airport. We are delighted to learn that you enjoyed a comfortable stay and found our staff to be kind and helpful. It is rewarding to hear that the special gesture in the restaurant added a memorable touch to your Valentine's Day celebration.We appreciate your feedback regarding the shuttle bus service. It is gratifying to know that you had assistance in coordinating your transportation from the airport, which enhanced your arrival experience. We understand that navigating airport transfers can sometimes be challenging, and we strive to provide clear information for our guests.Your positive remarks about the food and your overall satisfaction are greatly valued, and we thank you for your kind words. We look forward to welcoming you back in the future for another pleasant stay.Best Regards, Atta El Dessouky General Manager