Club Esse Cala Gonone

Club Esse Cala Gonone Reviews

Club Esse Cala Gonone

Viale Bue Marino, 08022 Cala, Cala Gonone, Sardinia, 08022, ItalyView Hotel Details
Club Esse Cala Gonone
Club Esse Cala GononeClub Esse Cala GononeClub Esse Cala Gonone
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Club Esse Cala Gonone Guest Reviews

3.7/5
45 review
Verified reviews
Location3.7
Amenities3.7
Service3.6
Cleanliness3.6
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All reviews(45)
Positive reviews(27)
Reviews with photos/video(4)
Negative reviews(18)
Double or Twin Room
Stayed in Jun 2024
Travel with friends
8 review
5.0/5
Outstanding
Posted on Jun 13, 2024
We stayed there for two days. Highly recommend not only for the good service, facilities, but also for the dinner buffet which is wonderful!
Barbara
Double or Twin Room
Stayed in Sep 2023
Solo travelers
2 review
2.2/5
Posted on Sep 13, 2023
Old room, wifi doesn't work in the room, cleaning leaves something to be desired, no accessible socket in the room (only one in the bathroom) and poor customer service.
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Guest User
Double or Twin Room
Stayed in Aug 2022
Couples
1 review
2.0/5
Posted on Aug 21, 2022
The first room I was assigned had a very unpleasant musty smell, luckily it was possible to change it Very poor breakfast with difficulty in finding a table Bad housekeeping Place suitable for families on vacation, not young couples Nice evening entertainment
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Przemysław Mycan
Double or Twin Room
Stayed in Jul 2024
Couples
4 review
4.5/5
Great
Posted on Jul 17, 2024
Typowy hotel dla budżetowego wypoczynku na alinclusiv. Blisko do plaży, dobre animacje
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Ann H
Stayed in Sep 2024
Travel with friends
3.0/5
Posted on Sep 27, 2024
Whilst the accommodation was reasonable and situated in a lovely location, albeit very hilly, our overall experience wasn’t quite what we expected. We were on a bed and breakfast basis and even arriving at the restaurant at 8.30 am there were lots of food items in short supply and not being replenished. There were often no dishes available to use for cereals/spoons to eat with/cups for coffee. No warm plates for hot food. To make matters worse, the staff on duty didn’t seem to know why basic items were missing. We were a party of 6 adults and made do with what we could find. I would have hated to have children to feed as the food options were very limited. Our overall experience with staff around the complex was not very friendly, apart from at the reception. One male member of the housekeeping team came over as very aggressive and in fact was reported to reception as after delivering extra blankets to 2 of our party he stood in their room demanding payment for having delivered the blankets! Very strange and odd behaviour! The Cala Gonone area is very scenic with plenty of restaurants, coffee bars and shops to visit.
Response from Property: Dear Ann, thank you for choosing Club Esse. Being able to read the story of your experience is very important to us, we have analyzed it with great attention and we apologize for any form of inconvenience that you may have felt. Going into detail is the best way to monitor the efficiency and effectiveness of all our services, we are grateful to you for having dedicated your precious time to us, choosing a vacation with us and sharing your personal point of view. Our collaborators are selected with care and attention, the resumes and experience interest us and are important, but we generally choose the people who deliver them, rather than the sheets of paper they brought with them. Your statements will not go unnoticed, our hierarchical chain is already working to verify them. The Club Esse catalog on clubesse.it will direct you to our resort that best corresponds to your desires. Best regards and see you soon, we can't wait to see you again.
Ellie G
Stayed in Sep 2024
Family
3.0/5
Posted on Sep 4, 2024
The hotel is pretty old and needs serious renovation, especially bathrooms in the rooms - vary small, not comfortable at all. Rooms are also not spacious and furniture is outdated. Don`t forget to throw your wet towels on the floor in order to get them changed. If they are on the hangers they won`t be changed. If you want to get your bed linen changed you have to request this at reception. Food is average but you still get to enjoy some prawns, pork and chicken meat, fish, sveral types of salads, pasta of course and some local desserts but nothing exceptional. +++ Staff is great - polite and helpful; coffee is awesome; and the pool but you need to have a cap to enter it - don`t worry you can get one at reception for 3 Euro. Animation is good for kids (there`s aqua gym ot 5pm for adults) but mainly for Italians which is normal as 99.9% of the guests are such ;)
Response from Property: Dear Ellie, thank you for choosing Club Esse. We are grateful for having dedicated your time to us, coming to visit us and telling us about your personal point of view. It is very important to be able to read the story of your experience, finding suggestions and confirmations in the advice and compliments at the same time. All of this is fundamental for us and represents the source from which we draw the most effective resources for our continuous professional training. We are sorry that your feedback was not optimal regarding every aspect of your holiday, but we are sure that thanks to your advice we will be able to take a step further in our daily and continuous professional growth, following the path that you have shown us through your expectations and desires. Online, on clubesse.it, the Club Esse catalog shows many alternatives in which to free the desire for a new holiday. What are you waiting for to discover yours? Best regards and see you soon.
Pioneer29986366904
Stayed in Aug 2024
Couples
5.0/5
Outstanding
Posted on Aug 4, 2024
We stayed just for the weekend, we had breakfast and dinner. The menu had different choices, the staff was very friendly. We had a chance to speak with the manager and the front office manager, who helped us with a problem with our transport. Reception staff very helpful, they suggested us some beaches to visit. We appreciated the service of the train that goes down to the beach!
Response from Property: Dear Guests, thank you for awarding your experience with Club Esse with the highest rating. We are grateful for telling everyone how great your holiday with us was. We look forward to seeing you on clubesse.it to choose from the Club Esse catalogue, your next holiday with us. Best regards and see you soon, we can't wait to see you again.
Vicky B
Stayed in Jun 2024
Travel with friends
3.0/5
Posted on Jun 13, 2024
A beautiful location, but sadly everything is designed for Italians. There was no English speaking entertainment at all. The village is very remote, lots of steep hills, so isn't disabled friendly. The food queues were long, 1 server for 4 foods. You queue for one item then if another item is with a different server you have to queue there too, which means food is cold. Pay as you go meals are 25 euros each per meal (lunch or dinner) but food is of much better quality at the seafront, cheaper and no standing in big queues for cold food. But the returning shuttle up the steep hills stop at 7pm, so limited time frame when out. The hotel have made it where you need to be there and have to pay for what they have. They charge 1.80 for a small water that is only 0.39 (exactly the same water) from the supermarket at the beach. But with limited transport you have no choice but to pay the hotel prices. No uber, no taxis and steep hills. However, many of the local workers were so friendly, the shuttle bus driver was lovely and helpful, many of the bar staff were great and so was a lifeguard. The scenery is stunning . If you aren't bothered by being remote and aren't hoping for entertainment then it's the perfect place.
Response from Property: Dear Vicky, thank you for choosing Club Esse. We are happy that you had a good experience with us, and we are grateful to you for sharing your personal point of view. We are very sorry that you did not inform yourself in advance about the peculiar characteristics of the Resort, this area of ​​Sardinia does not allow very large flat spaces, and to enjoy its beauty it is necessary that the buildings also adapt to the surrounding nature. The characteristics of all our Resorts are however described in full detail in every channel in which we are present, we are sorry that you did not find the time to find out about them before leaving. Our guests come from all over the world, Italians do not represent the majority in all our Resorts, in some for example the guests are predominantly French and in those cases we offer dedicated entertainment in French. All this depends exclusively on the majority, we will be very happy to have to work on entertainment also in English as well as in German, Hindi, Chinese, Arabic or Spanish. The formula of bilingual shows has already been tested, by us as by other operators in the sector, the response of our dear guests was not at all positive, we ended up not satisfying anyone by trying in vain to please everyone. A famous Italian adage, well known among professional translators of every nation, states: “Traduttore, Traditore”which translated into English would be more or less "Translator, Traitor", and explains very well also thanks to the notable paranomasia, how any attempt to transpose a creative work from a language to another, is a business that requires professionals to study the language, and not entertainers in a holiday village. It is more difficult for us to understand what you write about food and our services related to it, as you have seen, although it is possible to enjoy many delicacies in the port area, you forgot to write that there with €25 it is difficult to even get a pizza with a soft drink while sitting at the table, while with us the dishes for that amount are really many and different from each other, and above all you can take the quantity you want as many times as you want. Let's imagine that everyone is confused about the supermarket on the beach, which in reality is not present and could not be, but regardless of this, it is clear that the cost of a bottle of water, like any other product, is conditioned by many factors, and it is simple to understand that a bottle of water, beer, or a packet of sweets will have different prices in different contexts which will have different management costs, and will offer different advantages, not least the view, the location and the services at the counter or at the table, compared to the indoor self-service of any supermarket. We apologize to you for any small inconvenience you may have perceived, and we thank you for offering us the opportunity to grow by analyzing some details of your experience, all of this is fundamental for us. Our catalog can be f
Guest User
Stayed in Mar 2024
Other
2.0/5
Posted on Mar 1, 2024
The hotel complex is nice, with a lot of greenery and big pool. It is located on a hill and walking between pool / restaurant and your room involves walking up and down the hill. This hotel is good for vacation but if you want to travel around and explore the island don’t stay there - you need to travel via narrow mountain road with a lot of steep and sharp rounds every time to and back. It takes an hour in one direction to get to a normal road and then depends on where you are going another 1-3 hours. Food - not good at all. Has nothing to do with the local cuisine. Tasteless, not fresh. Staff is not nice. If you travel and need to get a beg food - better don’t. For breakfast they put a bottle of water, 3 cookies and jam. For dinner, when we come back later and they were waiting us to serve “warm” fresh food, they served a slice of mortadella, cold rice, a red pepper and half boiled potato also cold. Rooms desperately need refurbishment. Not quite clean. Small ants are on the night table. Bathroom is big but shower is so tiny and small you can’t turn around in. Staff is very unpleasant and not supportive. When we arrived by buss, there were 4 reception desk open but they worked so slowly that it took more than 15min per person to check in. Then we had to wait a single golf car to take each one of us to our villa. We had to talk to the manager as one of the rooms was under the stair case with 3 air conditioning units under the window and was very noisy so we asked replacement. The receptionist said that they will check tomorrow. We asked for the manager and he said the same - today they are fully booked and will check tomorrow. When I asked why tomorrow, they know what they have booked, he said he’s busy and can’t deal with us now. Then they never called and we had to keep that room till the end.
Response from Property: Dear Albena, thank you for choosing Club Esse. We are sorry that your personal opinion was not optimal, and we apologize to you for any inconvenience you may have felt. The kindness and availability of all our collaborators are usually rewarded by the judgment of those who choose to spend time in our company, reading your words, therefore places us in an unexpected situation. Our hierarchical chain is thoroughly analyzing your experience, to bring clarity to every detail, and establish the most in-depth point of view possible regarding what you have written. We will quickly resolve any possible anomaly thanks to your reports. We thank you for offering us a new point of view, every different angle of view is one more way to meet the wishes of our dear guests. We sincerely hope that we have not precluded the possibility of welcoming you again with open arms, for us it would be very nice to be able to meet you again, and demonstrate the attention we have dedicated to your precious observations. Our catalog can be found on clubesse.it. Best regards.
Guest User
Stayed in Jul 2023
Family
5.0/5
Outstanding
Posted on Jul 21, 2023
We had a beautiful stay in Club Esse. I was quite nervous due to the negative reviews. It was such a fun place. My family had a beautiful stay in this place. I was afraid it was too noisy. But actually the music is for the activities they provide for adults and kids. They have water zumba in the morning and afternoon! Which I participated. There was a color splash which my 7 year old daughter enjoyed so much. The swimming pool was beautiful and the beach was lovely. Although a bit far but there was a train that will bring you to it. I feel like they deserve a good review. The staff was helpful to us and very nice to our bambina. We needed a card for drinks and make sure to pay the reception before going to the beach if you want to rent an umbrella. The breakfast was standard and couldn’t complain about it. The place was close to other beautiful beaches in the Gulf of Oresei. I would highly recommend a car I think it’s a must for this place. There are so many nice restaurant and the beach around this place os absolutely stunning! The room was just right for us and it’s just what we need.
Response from Property: Dear Rechim, Thank you for rewarding your holiday with Club Esse with full marks. The good memories that will accompany you are the same ones that will accompany us. Sharing these special occasions was very nice. We sincerely hope that, beyond the sweet nostalgia, we will have the opportunity to renew them on a future occasion. Negative reviews very often take on their real value only when they are weighed together with the experiences of those who have found their holiday satisfying. In Sardinia there is a saying that reads "Chentu concas chentu berrittas", which literally means a hundred different hats for a hundred different heads, and ultimately everyone deserves theirs. We are happy that your hat was so special, for us it represents the most beautiful of crowns. And if someone wants to wear a helmet in peacetime, it will be easy for everyone to see how out of place this is. On clubesse.it, our catalog will open the doors of all our resorts to you. Starting to think about your next vacation is already starting your next vacation together. Thank you for dedicating your time and your wonderful words to us, we greet you with affection and gratitude and hope to see you again soon.
JiveTime
Stayed in Jan 2024
Travel with friends
5.0/5
Outstanding
Posted on Jan 9, 2024
We were in a group of 125 dancers and I think most people had a wonderful time in this resort. There were some issues, however, the accommodation was good, the dance venue was excellent, the swimming pool large and clean, the food was reasonable and the restaurant had loads of choices - albeit fewer for people who have specific dietary requirements, but there was meat, fish, pizza, pasta/rice in many versions and sauces (and pasta also for celiac people on request) many different type of starters and salad. In general, there was a good variety of food available daily. Breakfast included yogurt, sausages, bacon, eggs, cereals, fruit, cheese and cold meats, cakes and pastries, then typical breakfast drinks including cappuccino, coffee, latte, macchiato, chocs etcetera – although if you arrived late for breakfast, it made a difference as to which of these items were available. However, for those who got up from bed very late and missed breakfast, the resort provided “L’angolo del Dormiglione” or “Sleepy Head Corner” located in front of the bar area and featuring a small selection of breakfast items, which I thought it was an excellent customer service idea that I never experienced anywhere else before. Breakfast was repetitive, but then that is the nature of breakfast. Yes, they ran out of butter and some other foods at times, and also wine, but eventually these were replaced. Canned beer was given out freely and some other hotel guests outside our group went for it, and so the resort introduced restrictions. However, the event organiser bought several crates of beer (and also got some from the resort) all these were taken to the area of the restaurant reserved for us and these were available freely to us all. It was the end of the season and probably the staff was tired and looking forward to going home, and, whilst service with smile is always a welcome bonus, in the end I believe that most people enjoyed dancing in a fantastic venue overlooking the bay and the nearby village during a week of uninterrupted sunshine with easy access to the nearby beach (on foot and/or via the little free tourist train that runs regularly throughout the day for guests, between the resort and the beach) with free parasol and deck chairs. All in all, this was a great and affordable event in a lovely venue, and whilst it cannot be denied that there were some issues, I feel that there were also many positive aspects that also need to be considered.
Response from Property: Dear Guest, thank you for choosing Club Esse. We are very happy to be able to read the beautiful story of the experience your group spent in our resort. We have read all the stories that you fantastic dancers have written to us, and since your group is very large, this situation has been highly educational for us, and for this reason we thank you for having contributed to increasing our experience and our professional skills. It would be wonderful to meet you all again, all together, or in the format you prefer. Our catalog on clubesse.it offers a thousand alternative choices, and fairytale locations where you can dance like in dreams, and where you can dream like in a dance. Thanks so much again, best regards and see you soon.
Guest User
Stayed in Oct 2023
Other
1.0/5
Posted on Oct 12, 2023
This hotel was in a nice location on a hill. Had a road train to the beach carpark and was a 5 minute walk to the little town. Rooms were OK but the food was absolutely horrendous. Same chappy food ever day. Breakfast consisted of cold greasy bacon and cold scrambled eggs tinned fruit. Plenty pastries which I couldn't eat as a coeliac but no alternative. Staff wear very rude wine and beer kept running out as did the butter. Would definitely not go again.
Guest User
Stayed in Sep 2023
Other
1.0/5
Posted on Sep 30, 2023
Went on an organised dance holiday with around 120 people. When we arrived the check in staff insisted we weren't booked and were telling us we were in the wrong hotel. Eventually they found the right list and when coached to turn to page two they found our names. Breakfast was generally hot dog sausages and scrambled egg if you were lucky enough that it hadn't run out by 9.00. Dinner was bland but OK if you liked pizza. Beer was guarded and chained up and only given out begrudgingly. Wine regularly ran out half hour into service and was even less regularly restocked. Beer and wine were completely silly prices in the evening so the supermarkets made a small fortune instead. The "entertainment" staff, run by a poor karaoke singer who looked a bit like Tony Soprano generally acted and behaved like 12 year old. They were not happy their karaoke fest had been replaced by our own DJ and music and the first few nights they regularly attempted to disrupt the dancing by trying to intimidate us, playing with the volume and even playing an electronic piano over the music. Near the end of the evening the staff would literally throw the tables and chairs around to reset the room while we were still dancing, sarcastically clapping when we exited and slamming the doors shut as we left. The manager did come in midweek to deal with the children and remind them we had booked this arrangement 6 months previous but this only made them do their job for a night. It's a lovely location and a bit dated but the staff made this a thoroughly unenjoyable holiday ....
Guest User
Stayed in Aug 2023
Family
5.0/5
Outstanding
Posted on Aug 1, 2023
Godd entertaitment and helpfuul staff, breakfast leak before ending (10:00) at 9:30 dificoulty in geting food. Average rooms - not good detvive - cleaning. Place good for staying, not for visiting. No good connection to island cites.
Response from Property: Dear Guest, thank you for rewarding your holiday with Club Esse with the highest marks. We are happy to read the story of your happy experience in our company. The point of view of each of our guests is the starting point for reaching the wishes of all our guests, and this is our mission. Thank you for allowing us to go one step further with your contribution. Our catalog on clubesse.it is the best tool for choosing your next holiday together, and we can't wait to see you again. Lots of luck and see you soon.
Guest User
Stayed in Jul 2023
Other
1.0/5
Posted on Jul 1, 2023
Very noisy. The music is very loud after midnight. Sleep is impossible. The rooms are small and smelly. No soap, no shampoo. give once for 15 days. This is called a 4 star hotel. The breakfast is bad. Very bad. Lunch and dinner are good. The pizza is delicious. But be prepared to sit in the darkest and farthest corner of the restaurant if you are not Italian. Caps are required in the pool. But there are no sanitizers anywhere. The hotel area is large and beautiful. For the use of air conditioning and TV take money.
Response from Property: Dear Kate, thank you for choosing Club Esse. We are very sorry that you were not satisfied and we apologize for any inconvenience associated with our service. We never question the reliability of the opinions and judgments of our dear guests, but since your judgment was negative even though you appreciated our cuisine and our services, we would like to make some considerations. The offer of our restaurant service for breakfast includes: three types of bread, sliced bread with dedicated toast maker service, rusks, two types of brioche to be filled as desired, two types of tart, with chocolate and jam, biscuits and dry and baked pastries, three types of cereals, white and fruit yoghurt, honey, jams, spreadable chocolate, ham, salami, freshly cooked eggs, sliced cheese, crispy bacon, coffee dispenser, juices and water from dispensers. The use of swimming caps in the pool is a useful habit that guarantees everyone the best water conditions, the bald or those with shaved or very short hair can avoid it, even someone who could not try to avoid it, but the lifeguards are always ready kindly remind you of this useful rule for everyone. We offer many holiday formulas and many types of accommodation, from the simplest and most convenient to the most luxurious and full of special attentions and services. To each his choice. Entertainment is very important to us, it is one of the distinctive aspects of the type of holiday that we are happy to offer to our dear guests. We are surprised to read that a feature of this type is described almost as something unexpected. In every channel in which Club Esse is present, the descriptions of every single aspect of our proposals are precise and generally leave no room for misunderstandings. We are sorry that this was your case, reading what you wrote it is probable that a farmhouse, a house or an apartment for rent, a classic hotel, would have responded better to your needs. Our guests come from all over the world, Italians do not represent the majority in all of our Resorts, in some, for example, the guests are mainly French and in those cases we offer dedicated entertainment in French. All this depends exclusively on the majority, we will be very happy to have to work on an entertainment also in English as well as in Polish, German, Hindi, Chinese, Arabic or Spanish. Dealing with personal tastes and needs is always very complicated, someone's tastes and needs always differ from someone else's. Our commitment is constantly dedicated to monitoring the impressions of our guests, in order to be able to develop a proposal that is able to fulfill the wishes of as many different points of view as possible. We greet you and thank you, because it is by studying the experiences of those who think differently that the majority of our guests choose happiness with us. P.S. It may seem like a coincidence but the second review that arrived on google after the one you wrote on that channel seems to refer to what you wrote, but from a