This hotel could have been a 0, it wasn’t so don’t worry, but would have still got a 5 star review down to the simple customer service brought to my wife and I by Helena at the front desk. I am not sure or Helena’s official title but unless it is hotel manager or something far higher, I refuse to mention the title. The customer service started from the second we got there. Her smile beams through the reception and makes you feel ever so welcome. “Thank you for choosing us” was the first thing she said to me, when do hotel staff even care that you are staying with them in 2023? I’ll tell you, NEVER! From being at the end of a phone line at all times of the day to apologising profusely when our room wasn’t ready on time, it is clear she felt awful. In regards to the actual hotel, it is beautiful. Stunning scenery, stunning ambience, stunning lighting, the list goes on. You have access to 2 pools as well as a hot tub. The entertainment staff are fantastic also, really try and get the kids involved. You can see the staff at this hotel care more about the hotel than just a job. The only negative I’d have is, it is slightly out of the way so any town is 20/25 mins away minimum, not an issue for us but could be for some. To summarise, the visit, so far, has been our best trip ever away down to Helena alone. If Ona are reading this, she deserves your upmost thank you and appreciation. We look forward to the rest of our holiday with Ona.