Guest User
March 1, 2024
It was not the hotel staycation that we expected it to be and for me it was a terrible experience booking my family into this accommodation and having an event in the place. We have been to other budget hotels / accommodations before, but all we have been to were completely organised and clean, and unfortunately this hotel says otherwise. Their function hall may house about 50 to 70 guests comfortably and perhaps more than this number will be too constraint given you have the stage, food counters, sounds & lights, etc to consider too. When we visited the hall, it has a distinctive smell on which we couldn't identify, but it was definitely unlikeable and their carpets were immensely dirty. The lobby was casual yet I would say it's comfortable, but one thing that perplexed me was that they only open the aircon when we arrived and has to ask for it too (not sure if this is the same practice on other hotels), but I was just surprised that this is not one of hotel standards. We have booked three Superior rooms and our family were overly excited for the staycation as we came all the way from Bulacan and it was the very first time that we will be together in a hotel stay. Regrettably, the rooms were utterly smelly (amoy kulob), and the toilets were significantly dirty. There were numerous water stains and my mother found an empty shampoo sachet on which indicated that the toilet were not properly cleaned. Bath tubs were unhygienic too and the sink sadly were clogged. My mother was very particular with the cleanliness of the place as she herself has used to work in Housekeeping department so it dismayed her when she saw that the rooms and the toilets were not sanitized well. It was not being too fussy or inconsiderate, but we had two children (1 is a baby) and senior citizens with us so good sanitation of the place was truly vital for us.. The staff were not in uniform, so they cannot be distinguished with the other guests too, not unless they were in the front desk area. Nevertheless, I have to commend the staff as they were polite and helpful, especially the gentleman who helped me out to print my documents needed for the event. This review is not to tarnish the name of the hotel, but for them to improve the service and accommodations (amenities & facilities) and to alert the management to strive more to establish certain standards in the hotel to attract potential guests and should not be complacent so that they can give the best hospitality they can. I really hope that they can work things out and push more to achieve excellent results and good reviews.
