Two Rivers Lodge by Marston’s Inns

Overnight stay following a wedding. Great location for our purpose. Room was clean and had all of the expected amenities and services. Tea tray was well stocked. Check in is 2pm, which was awkward as the wedding service was at 1:30. I booked two rooms so paid an additional £20 to check in early at one of these rooms. I telephoned the reservations team on two occasions a few days prior to our stay to enquire about the check in process and how access to the room would be facilitated since we would not be returning from the wedding until 1am. My only criticism would be the lack of clarity I received from the respondents. As a result of the insufficient answers to my questions, I made provision to leave the wedding venue during the day to check in at the second room. Upon arrival at the Two Rivers, all my additional arrangements were negated as the gentleman who checked us in, allowed us to check in for the second room there and then and take the key card. Other family members were staying in the room and I was paying for it. The access to the room was via a separate accommodation block and simply using the key card. All my additional arrangements to check in during the day were unnecessary. It would have been very easy if the respondents to my telephone calls earlier that week had given me that information. We had a good night's sleep and the breakfast was excellent and very reasonably priced.

Excellent overall would definately stay again.Good value for money.Would maybe benefit from signage for reception and where to wait to be allocated a table for meals.

When I arrived I was directed to the wrong location. This is because the place is listed twice on Google Maps. I have submitted a change regarding this. There is a one way system in place for vehicles that I liked and there was plenty of parking. The hotel part directed you to check in at the desk to the right of the main entrance. However, it wasn't clear where this was. There was a pedestrian walkway that lead to a door into the bar/restaurant area so naturally I assumed that was the main entrance they were referring to. However, when I went inside and waited at the bar to be seen I was told it was round the corner and I had to check in there. I feel this needs to be clearer to guests to save them time. I was given an accessible room (not the venues fault, it was what was assigned when I booked) but the layout was not great. For instance, the light switch for the bathroom was behind the bathroom door when opened. Not an issue for me but if a guest in a wheelchair was using this room I can see them finding that a little frustrating. The hand soap provided was awful so I ended up using my own and the toilet paper was so thin you had to use much more than you should need. That, to me, needs to be addressed. The shower unit had a lever to switch the water on and off. It was quite stiff. Again, not an issue for me but a disabled guest may find this difficult. I could mention more but ran out of space.

A relaxed stay for 2 for one night. The restaurent on the same site was covenient after travelling,with different sitting areas. The accomodation was in a self contained building, clean and comfortable. Good value in January.

Just a night away for myself and my partner very clean room and excellent parking the only thing we found fault with was the food and service in the pub sometimes a very long wait to get served at the bar and unfortunately my partner sent her first steak back and the second one which they brought her was just as bad but they refunded her meal and gave us some drinks to try and make amends which we were grateful for it won’t put us off going back as it’s really a nice pub and as I said the hotel block was spotless and the parking is great.

Was suitable for a one night stop over in Chepstow, clean and comfy bed, nice bathroom

The room was fine but lacked storage - living out of a suitcase is not fun on a stay longer than two nights.

We were really impressed with the cleanliness of our room and the facilities, really comfortable beds too. We stayed in a family room which had plenty of room and all slept really well. We had dinner and breakfast in the pub and were equally impressed with the food, we couldn't fault the quality and price, we will definitely be going back!

Modern accommodation block next to the pub. Lots of parking and within 30 mins walk of Chepstow Castle and Riverside.