It wasn't just terrible, it was epically terrible.
Let me start by saying that I hadn't planned on staying at this hotel during my trip, since it's near the airport, and you know the sound of planes taking off will be your constant companion for the entire stay. But as fate would have it, we woke up on the morning of our check-out from our last hotel to receive a text message from the airline informing us our flight was delayed. The delay wasn't that long, but we didn't want to sit at the airport for over five hours. We found this hotel as close to the airport as possible, booked a room at 6 a.m., and rescheduled the transfer to spend the extra time in more comfortable conditions.
No way! We arrived at this hotel from Amiana Nha Trang at 2:10 p.m. Your check-in time on the voucher was 2:00 p.m. In theory, we should have had enough time to lie down, stroll along the beach, and maybe even go for a swim. The reception desks are located on both sides, so be prepared to be rushed back and forth between them. Then they'll tell you they couldn't find your reservation and the voucher is irrelevant. They'll tell you to wait 10 minutes while they check. Even after 40 minutes, no attempt was made to invite us in or explain anything. No reservation, that's all. We contacted Trip.com support, and the support girl tried to contact them. To no avail, by the way. At 3:00 PM, after we were starting to get nervous, they told us they'd found our reservation and we'd have to wait 30-40 minutes for them to clean the room! Hotel rules say check-in is at 2:00 PM! But in reality, they told us we'd check in at almost 4:00 PM! So what's the point? I was so nervous I swore and promised to file a complaint with the hotel. And they found a room right away! I was shaking for almost an hour! In the end, we managed to lie down and shower for two hours, and then we headed to the airport. At checkout, I saw a miserable man with the same employee, desperately trying to get a two-room suite for two adults and two children that he'd reserved through Trip.com! They were then offered a standard room for two, with the excuse that the toilet in their room was broken and that's all they could offer! Draw your own conclusions.
Besides these unpleasantries, the room was unclean, the balcony and shower were full of stains, making it a dubious experience. Swimming in the sea is not recommended; there's a warning in the room about a rip current opposite the hotel, which is quite dangerous. Incidentally, we didn't see many people in the hotel or the pool, so the excuse that they don't have any rooms is very strange.
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