The Fellows House Cambridge, Curio Collection by Hilton Reviews

Response from Property: Dear Baby che,Thank you for your review! We are glad you enjoyed the spacious room and had an awesome overall experience at our hotel. While we are located a bit away from the central area, we strive to provide a comfortable and enjoyable stay for our guests. Your feedback is valuable to us, and we appreciate you sharing your positive experience. We hope to welcome you back again soon for another great stay! Best regards,Vanessa de NavaFront Office Manager

Response from Property: Dear JMBF,Thank you for taking the time to share your feedback about your recent stay at our hotel. We're thrilled to hear that you had a great experience and enjoyed our cozy atmosphere, spacious room, and the nice view from your accommodation. It's wonderful to know that our location was convenient for you, allowing easy access to the city center within a short walk. We're also pleased that you were pleasantly surprised by the quality of our breakfast offerings.Your kind words are greatly appreciated, and we look forward to welcoming you back for another enjoyable stay whenever your travels bring you to the area.If there's anything specific you would like to share or if you have any requests for your next visit, please feel free to let us know. We're here to ensure that each stay with us is memorable and comfortable.Thank you once again for choosing our hotel. We can't wait to host you again soon.Warm regards,Vanessa de NavaFront Office Manager

Response from Property: Dear Valued Guest,Thank you for your feedback. We are glad to hear that you found your room spacious. However, we are sorry to hear that the shower pressure and the distance from the city centre were not to your satisfaction.We appreciate your comments as they help us improve our services. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Best regards,Vanessa de NavaFront Office Manager

Response from Property: Dear Valued Guest,Thank you for choosing to stay with us and for sharing your experience! We are delighted to hear that you had a comfortable and peaceful night with us. It is wonderful to know that you would definitely return should you visit Cambridge again.Our team strives to provide a welcoming and relaxing environment for our guests, and we are thrilled that you found our accommodations to be lovely and tranquil.We look forward to welcoming you back in the future! If there is anything we can do to make your next stay even more enjoyable, please do not hesitate to let us know.Warm regards,Vanessa de NavaFront Office Manager

Response from Property: Dear Valued Guest,We are delighted to hear that you had a positive experience during your stay with us! Providing a clean and welcoming environment for our guests is a top priority, and we are pleased to know that our staff's efficiency and helpfulness left a positive impression on you. We will be sure to pass along your kind words to our team, especially the housekeeper who went above and beyond to ensure your comfort. Thank you for choosing to stay with us, and we hope to welcome you back again soon!Best regards,Vanessa de NavaFront Office Manager

Response from Property: Dear valued guest,Thank you for choosing to stay with us at The Fellows House, Curio Collection by Hilton and for taking the time to share your experience. We are delighted to hear that you enjoyed your stay and that our hotel's location, rooms, amenities, breakfast, and staff contributed positively to your experience.Our team works hard to ensure that every guest has a comfortable and memorable stay, and it is gratifying to receive such positive feedback. We take pride in offering excellent service, quality food choices, and a welcoming atmosphere to all our guests.Your recommendation means a lot to us, and we look forward to welcoming you back for another enjoyable stay in the future. If there is anything else we can assist you with or if you have any special requests for your next visit, please do not hesitate to let us know.Thank you once again for your kind words, and we hope to see you again soon at The Fellows House.Warm regards,Vanessa de NavaFront Office Manager

Response from Property: Dear Chung Yin,Thank you for sharing your feedback! We are delighted to hear that you found our staff to be quite nice and that you appreciated the luxury of our hotel. We are committed to providing exceptional customer service and a luxurious experience for all our guests. We look forward to welcoming you back for another enjoyable stay in the future! Best regards,Vanessa de NavaFront Office Manager

Response from Property: Dear PP666,Thank you for sharing your feedback about our location. We are glad to hear that you found our hotel to be conveniently located within walking distance to Cambridge University. If there is anything else you would like to share or if you have further comments about your stay, please feel free to let us know. We appreciate your feedback and hope to welcome you back again in the future!Best regards,Vanessa de NavaFront Office Manager

Response from Property: Dear Parisb,Thank you for your fantastic review! We are thrilled to hear you enjoyed your stay and would recommend us. We look forward to welcoming you back soon!Best regards,Vanessa de NavaFront Office Manager

Response from Property: Dear Sophie,Thank you for sharing your wonderful experience at our hotel! We are delighted to hear that you found it very nice and well-located not far from the city centre. It is great that you enjoyed the amazing room with a fresh and neat appearance, a comfortable bed, and a spacious bathroom. Our staff takes pride in providing excellent service, and we are thrilled to hear that they made your stay even more enjoyable.If you have any more feedback or if there is anything specific you loved about your stay or would like to suggest for improvement, please feel free to let us know. We look forward to welcoming you back in the future and providing you with another exceptional experience!Best regards,Vanessa de NavaFront Office Manager

Response from Property: Dear syym,I would like to extend my sincere apologies for the inconvenience and poor customer service experience you encountered during your recent stay with us. Your feedback is invaluable, and I deeply regret that we fell short of meeting your expectations. I appreciate your positive comments about the cleanliness of the room, the quality of our shower products, and the provision of bedroom slippers. Your comfort and satisfaction are important to us, and it's rewarding to know that these aspects of your stay were to your liking.However, I am deeply sorry to hear about the issues you faced upon arrival and during your stay. It is unacceptable that you had to knock on the glass door for attention upon your late-night arrival, and I apologize for any confusion or inconvenience caused by the assignment of two same rooms and the request for additional payment. Such lapses in our service are not reflective of our standards, and I assure you that we will investigate and address these issues with our front desk team.I also apologize for the recurring problems with your breakfast reservations and the inconvenience it caused you. Blaming system glitches is not an excuse, and I will ensure that our systems are thoroughly reviewed and improved to prevent such issues in the future.The issues you mentioned regarding the cleaning of the room and the bathroom door are also concerning, and I appreciate your understanding in bringing them to our attention. We will use your feedback to improve our housekeeping and maintenance processes.Your feedback is a catalyst for change, and we will take immediate steps to address the issues you encountered. I understand that this may not have been the experience you expected, and I hope you will give us another opportunity to provide you with the quality service and experience you deserve.If there are any additional details you would like to share or if you have further concerns, please feel free to reach out. Your satisfaction is our priority, and we will work diligently to ensure a more pleasant stay in the future.Best regards,Vanessa de NavaFront Office Manager

Response from Property: Dear Kam Lam,Thank you for taking the time to share your positive feedback about our hotel's location and your overall experience during your stay with us. Your kind words are greatly appreciated.We are delighted to know that you found our hotel's location to be very good, with its proximity to the centre of Cambridge town. Convenient access to the town's attractions, such as punting and the Cambridge University, is a significant advantage for our guests, and we are pleased that you found it convenient.It is wonderful to hear that you enjoyed the food at our hotel and found the room to be very clean. Providing a comfortable and welcoming environment, both in terms of accommodations and dining, is important to us, and we are glad that we met your expectations in these areas.Your feedback is valuable to us, and we look forward to the pleasure of welcoming you back for another enjoyable stay in the future. If there are any specific details or preferences you would like to share for your future stays with us, please feel free to do so.Thank you for choosing our hotel, and we hope to continue exceeding your expectations in the future.Best regards,Vanessa de NavaFront Office Manager

Response from Property: Dear Ebenezer,Thank you for taking the time to share your feedback about your recent stay with us. We appreciate your insights, and your comments are important to us.We are glad to hear that you found our hotel lovely and super clean. Providing a comfortable and well-maintained environment is a priority, and we are pleased that our efforts in this regard met your expectations. It is true that our location may be a bit far from the town centre, and we apologize for any inconvenience this may have caused. We understand the importance of convenience for our guests and will continue to look for ways to improve accessibility.We apologize for the inconvenience of the steam room not working during your stay. Technical issues can occasionally arise, and we appreciate your understanding. We will ensure that this is addressed promptly for the benefit of our future guests.We are delighted to hear that you enjoyed the quiet and amazing swimming pool and gym. Providing a tranquil and enjoyable experience for our guests is something we take pride in, and it is rewarding to know that you found these facilities to be appealing.Thank you for your positive comments about our delicious breakfast. A good start to the day is essential, and we're pleased that it contributed to your overall experience.Your feedback is valuable to us, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future. If there are any specific details or preferences you would like to share, please feel free to do so.Best regards,Vanessa de NavaFront Office Manager

Response from Property: Dear Valued Guest,It is great to hear that you had a positive experience! If you need any further assistance or have any feedback to share, feel free to reach out. We are here to ensure your stay meets your expectations. Thank you for choosing us, and we look forward to welcoming you back in the future!Best regards,Vanessa de NavaFront Office Manager