Hilton Cambridge City Centre

Ugh... this really doesn't live up to the Hilton brand. The concierge at the entrance didn't even offer to help us, a group of three with a pile of luggage. Not even a basic welcome, just shouted from a distance for us to take the elevator ourselves. Check-in was very slow, and we were assigned a room on the second floor with a platform outside the window where people were walking around – not sure if they were staff or what, but I had to keep the curtains closed all the time. The carpet was dirty and black, and the bed was rock hard! So disappointing! The next morning, at 8 AM, there were loud voices outside. I went out to check and it turned out to be staff talking loudly in the room next to mine, clanking and banging. There was no way I could get back to sleep. Breakfast was nothing to write home about, but edible.

The service is thoughtful, the location is excellent, and it offers great value for money. The environment is quiet, the rooms have air conditioning and complimentary bottled water. Plus, it's super convenient as it's very close to both Cambridge and the commercial center!

Centrally located, it's convenient to walk to all the attractions. Valet parking is available but quite expensive. The breakfast was plentiful, but dinner was just okay with limited options.

The hotel is in a very convenient location – right in the city center. The cleanliness is impeccable. The reception staff gave mixed impressions; there was a bit of confusion, and I don't quite understand why they take a deposit for the stay. However, the breakfast and restaurant staff provided excellent service. Most guests are elderly, but not exclusively. I highly recommend this accommodation option in Cambridge.

The hotel is located in Cambridge city center, within walking distance to attractions. Turn left when you exit, and at the traffic lights, turn right to find many Chinese restaurants, which is convenient. The reception has staff who speak Chinese, and they are friendly to Chinese guests. The breakfast buffet is extensive.

Located in the Cambridge business district, right next to the only shopping mall, it's incredibly convenient for getting around. The facilities are relatively new, and the homemade plant-based yogurt at breakfast is a delicious and guilt-free option.

The hotel is located right in the heart of Cambridge with a great location, though there isn't much of a view. The room is quite spacious and the facilities are decent. The buffet breakfast is reasonably priced considering UK price levels and is definitely worth trying.

Absolutely terrible hotel. The service was awful, and the hygiene was just as bad. The elevator was full of trash, as you can see in the photo. After checking in, I found bugs on the bed. In the middle of the night, the fire alarm went off throughout the entire hotel, forcing all guests to evacuate to the first floor. After a long wait, staff finally announced it was a false alarm. Last night, I wasn't feeling well and ended up in the emergency room all night. This morning, I returned and asked for a late check-out, but the manager flat-out refused, insisting I had to check out by 11 AM. Is this truly the standard of Hilton service? It's utterly deplorable.