Guest User
February 15, 2024
4-night stay from February 7 to February 11. Lights and shadows. Nice hotel, spacious rooms well-equipped with furniture and wardrobes, comfortable beds, slightly dated but functional bathroom. Secluded location in the woods with a view of the Marmolada. Unfortunately, in winter, Canazei is not easily accessible on foot except via the main road (7 km!!!). Private shuttle to the ski lifts. Friendly and always helpful staff, both at the table and at the bar. Comfortable common areas. Really small indoor spa, reservation required. Outdoor spa available for a fee (a few euros), but not indicated in the brochures. Simple cuisine, but well-prepared and varied dishes. Rich breakfast buffet. Shadows: a few hours before our arrival (booked and paid in full in September with ***********) we received an email!!!!! informing us of the hotel change!!!! Same hotel chain (Union Hotels Canazei), same category, in Canazei, on the main road, with terrible reviews. Immediately called asking for an explanation and categorically refusing the change. After persistent complaints, threatening various lawsuits, we were confirmed as being at our original destination. The behavior was unacceptable, both in terms of manner and timing. So, beware of the hotel chain's management, which has nothing to do with the local management of the hotel.
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