Kempinski Hotel Cancun Reviews

Everything was perfect ! The staff is amazing, very attentive and accommodating. The view from the seafront room is breathtaking every time ❤️ I will gladly return!

Good and clean. A little bit old. Staff wanted to make some strange coupon deal which we ignored.

The stay was ok, the staff is very friendly and accomodating. Breakfast was ok. The Hotel needs an update it’s not appropriate for the time

Beautiful luxury hotel . Highly recommended .

Overall, it was a great experience. The hotel environment was comfortable, the rooms were clean and tidy, and the staff were very friendly and helpful; check-in and daily communication were smooth. I was particularly satisfied with the dining options. The breakfast selection was plentiful, the food quality was good, and the staff were attentive, making for a very pleasant dining experience. Overall, it was a very enjoyable stay, and both the service and dining are highly recommended.

Unlike the pleasant view, the attitude and service provided by the hotel front desk staff were terrible. I think the hotel needs to receive retraining and improve its customer service for the sake of its development.

The beach view was amazing. The bathroom was spacious and had two sinks, which was convenient. One of the lights in the room was a bit broken, which was a bit disappointing, but overall, I was very satisfied.

I'm sure this is a hotel I'll remember even when I near the end of my life. It was such a wonderful, unforgettable stay. Above all, the hospitality of the staff was truly outstanding. Every interaction was polite and warm, and I truly felt welcomed. The view from our room was also amazing, and I could lose track of time as I gazed upon it. I read other reviews saying the building was old, but that didn't bother me at all. On the contrary, it was well-maintained, very clean, and comfortable. The amenities were by Ferragamo, and the quality and scent were excellent. I felt really good every time I used them. The large water bottles were also a subtle but nice touch. Being able to celebrate New Year's Eve at this hotel is an unforgettable memory. Perhaps because it was a special occasion like New Year's Eve, I even received a cute stuffed animal as a gift, which really warmed my heart. I was very satisfied with everything, and this is a hotel I'd definitely like to return to. I recommend it with confidence.

The staff were very friendly and the old-fashioned interior was really nice.

The service was warm and welcoming, the environment was relaxed, and the sea view was fantastic.

It was nice; the vacation was peaceful, and the restaurants were delicious.

Beautiful environment, diverse food, attentive service, but the room rates vary greatly. In short, this hotel is excellent!

There are few people, the service is good, the hotel is large and magnificent, and the bus stop is not far away. The sea view is beautiful, and the merchandise department downstairs is full of goods, which are very expensive but very beautiful. There are two huge lizards at the door!

There is nothing wrong with it. It's just that the hotel facilities are a bit old.