The Pyramid Cancun by Oasis - Gourmet Premium All Inclusive

We booked All inclusive for one night, we checked in late and wanted to order room service, the food was free but you will need to pay 350 MXN as service fee every time, some restaurants need to be booked 24 hours ahead and some restaurant are too exclusive and only allowed for member guest. So not a real all inclusive deal... The pool and beach area were decent some restaurants had nice sea veiw...

A huge disappointment. The check-in was absolutely disastrous: excessive waiting time and, above all, a rude and unprofessional attitude from the staff, despite our Pyramide Guest status, which is supposed to provide superior service. There is no real guest service at all: it was impossible to get proper help or clear answers throughout the stay. The food is disgusting, tasteless, and of very poor quality. The buffet is awful, with little variety and far below the standards expected from a hotel in Cancún. Room service is a joke: impossible to place an order despite waiting over one hour on the phone. No one answers, and no solution is ever provided by the staff. Even the beach was disappointing: poor organization, badly managed sunbeds, and almost no service provided. Once again, the level is unworthy of a hotel of this supposed standard. Having stayed in several hotels in Cancún, I can say without hesitation that all of them were better than this one. I do not recommend this hotel at all. Run away and don’t look back.