Residence Inn Cancun Hotel Zone

Overall, the property is well-maintained, but the check-in service was very slow, with a wait of almost 30 minutes. The hotel boasts a beautiful rooftop pool. However, the cleanliness of the rooms isn't what one would expect from a Marriott group hotel. As seen in the photos, the balconies were not clean. Upon our arrival, the room hadn't been fully prepared: the kitchen table was dirty, nightstands were dusty, and the floors weren't clean. You can see the carpet near the beds in the attached photos. After requesting a room change, we were offered an upgrade, which we greatly appreciated, but the issue of the dirty carpet and balcony persisted. This seems to be a systematic problem with the property. Breakfast is very basic with limited choices, but acceptable.

Breakfast is decent. The dinner service at the restaurant isn't great; it's slow and very expensive. The rooms are spacious and clean.

Very good hotel, clean and well-equipped. However, there's no beach access. The closest accessible beach is Delfines Beach, which is a 1-hour walk away, or you can take a shuttle there, but it doesn't offer a return trip.

The room was very spacious and the decor was new. However, upon entering, there was a damp, musty smell, like the seaside, which required opening a window or running the air conditioning to dissipate. Overall, though, it was great value for money!

The kindness of the staff and the hearty breakfast.

There isn't much to eat around the hotel. However, the rooms actually have kitchens, and there's a large desk in the room, which is very convenient for using a laptop. Many people online said the hotel breakfast was terrible, but I found it to be okay; at least there were plenty of meat dishes and yogurt. In the evening, some snacks and drinks are available on the rooftop, and the view is also nice. There are two rooftop pools, one on each side.

The hygiene is excellent, and the room is exceptionally spacious.