Vienna Hotel (Kaiyuan Avenue store, Cangzhou) Reviews

Response from Property: 尊敬的客人：您好！非常感謝您選擇入住我們酒店，並給出如此詳細、中肯的評價。您的每一條反饋對我們都至關重要。得知您對我們服務團隊“非常熱情、有求必應”給予了高度認可，我們倍感温暖與鼓舞。這正是一線同事們努力的方向，您的肯定我們會第一時間傳達給每一位員工。同時，我們也誠懇接受您對設施和衞生的評價。酒店開業時間較長，裝修風格確實偏於傳統，部分設施未能達到您心目中“三星以上”的標準，我們深表歉意。關於衞生“一般水平”的反饋，我們已重點通報給客房與保潔團隊，並立即加強日常檢查與深度清潔的頻率，絕不允許因為“一般”而降低標準。您提到的地理位置優勢（離火車站近、上高速方便）是我們寶貴的資源，我們一定會珍惜。而設施老舊的問題，酒店管理層已將其列入年度維護與分批次更新的計劃中，力求在保持性價比的同時，逐步改善硬件條件。再次感謝您的直言不諱。您既看到了我們的閃光點，也指出了痛點，這比任何簡單的打分都更有價值。真誠期待您下次路過這座城市時能再次光臨，屆時您一定會感受到我們基於您建議所做的改變。祝您旅途平安，事事順心！[維也納酒店滄州西站開元大道店] 客户關係經理 敬上

Response from Property: 尊敬的賓客： 衷心感謝您的好評！美好時光，維也納有幸與您邂逅，十分珍惜這份緣分。我們會一直努力，將滿分服務進行到底。祝您一切安好！

Response from Property: Thank you for your nice review! We’re glad you liked our clean rooms and convenient surrounding facilities. Looking forward to your next stay.

Response from Property: 尊敬的賓客： 衷心感謝您的好評！美好時光，維也納有幸與您邂逅，十分珍惜這份緣分。我們會一直努力，將滿分服務進行到底。祝您一切安好！

Response from Property: 尊敬的賓客您好， 感謝您的入住及給我們提供為您服務的機會。您的點評裏有支持有建議是我們非常難得的寶貴財富， 我們也將繼續努力不斷完善各項服務， 希望能在維也納與您再相逢。祝您心情愉快， 闔家幸福！

Response from Property: 親愛滴客官您好， 非常感謝您對酒店的支持， 沒有得到您全 5 分好評， 我們心裏還是有點點的失落， 可能是酒店還有做的不到位的地方， 希望客官您下次的到來能給我們指出我們的不足， 我們會努力做到更好， 我們用心服務讓到店的每位客官都能感受到家一般的温暖， 希望我們的服務能給您帶來更多的驚喜和感動， 期待您下次到來！

Response from Property: 感謝您的好評， 得到您的認可是我們最大的榮幸， 同時也給我們巨大的動力， 讓我們在今後的服務中不斷提升、不斷創新， 期待您的再次光臨， 我們將竭誠為您服務

Response from Property: Thank you very much for choosing Vienna Hotel. Perhaps it is fate that allows you to have a beautiful encounter with our hotel. We will definitely actively improve our software services and hardware equipment. Be fully prepared for our next meeting.

Response from Property: Dear guests: Hello! Thank you for choosing Vienna Hotel. We are glad that you had a pleasant stay in the hotel. Thank you for your support and trust in the hotel. Thank you for your valuable suggestions for the hotel. We will continue to work hard to provide you with a more comfortable and warm stay experience. Looking forward to your visit and patronage again!

Response from Property: Dear guests: Hello! Thank you for your love at first sight of Vienna Hotel! In the beautiful time, you may meet someone's eyes inadvertently, and you may be sailing in the words. This time, I met you unexpectedly. Thank you for this fate. We will cherish it and look forward to seeing you next time! Wish you: be well!

Response from Property: 親愛的客人，看到您説“早餐太差了，沒見過這麼差的，一問就沒有”，我們的心裏既愧疚又心疼——本應讓您清晨感受到温暖的早餐，卻成了您旅途中的糟心事，這是我們的嚴重失職，必須鄭重向您道歉！關於您反饋的早餐問題，我們已第一時間展開全面核查：從食材採購源頭到備餐流程，從餐品新鮮度到服務響應，逐一排查疏漏。經核實，此次早餐質量不達標主要因合作方當日食材驗收環節疏忽（部分食材未達新鮮標準），且現場工作人員對客訴反饋處理不及時，暴露了我們監管上的嚴重漏洞。為杜絕此類問題再發生，我們已採取以下措施：1. 強化現場品控：每日早餐時段增設專人（店長/主管）駐守餐枱，實時檢查餐品狀態（新鮮度、温度、分量），若發現不達標餐品當場撤換並追責；2. 優化客訴響應：要求所有員工（包括保潔、前台）遇到餐食問題時，必須“3分鐘內到場、5分鐘內解決”（如更換熱食、補充餐品或直接升級房含餐），絕不允許“一問就説沒有”的敷衍態度。您願意花時間寫下真實反饋，是對我們最大的鞭策。若您仍願意給我們一次彌補的機會，歡迎隨時聯繫門店，我們將為您免費升級當日早餐（或贈送次日雙人特色早餐券），並安排店長全程跟進服務，用行動證明：您的批評，我們一定改；您的滿意，我們一定追。再次為糟糕的早餐體驗向您致歉，也衷心感謝您的直言——您的每一句“不滿意”，都是我們變得更專業的起點。期待未來能有機會讓您看到，維也納早餐該有的温度與品質。

Response from Property: Dear guests: Hello! Thank you very much for your support and recognition of the hotel. Everything we do is to bring a different holiday experience to every guest. We are really touched to see your satisfaction and affirmation. We will continue to work hard and be ready for you to come back at any time.

Response from Property: Dear guests: Thank you for staying at our hotel and sharing your experience. We are glad that you have recognized every aspect of our hotel. This is what we service providers have always pursued. It will also become our motivation to continue working hard and making progress. We look forward to serving you next time!

Response from Property: Dear guests: Hello! Thank you very much for your support and recognition of the hotel. Everything we do is to bring a different holiday experience to every guest. We are really touched to see your satisfaction and affirmation. We will continue to work hard and be ready for you to come back at any time.