Yelo Belle Epoque Powered by Sonder

We stayed at Yelo Hotel in Cannes by Sonder on June 25th and were absolutely blown away by the exceptional service. Our family had been traveling through Paris and the French Riviera for about 2.5 weeks, and unfortunately, we encountered mostly rude and indifferent service from locals and other establishments. However, the staff at Yelo Hotel in Cannes were a refreshing exception! From the moment we arrived, the night manager or receptionist welcomed us with a warm smile and a willingness to help, despite us arriving a day early and without a place to stay. While other hotels in Cannes wouldn't even unlock their doors, the staff at Yelo Hotel went out of their way to guide us to our rooms, parking, and assist with our numerous bags. Their genuine hospitality was a breath of fresh air. The next morning, the breakfast service staff continued to impress us. One lady explained everything on offer and convinced us to try the special dish created by the chef. Every day, they strive to offer something unique and special, and it truly made our breakfast experience unforgettable. The chef was humble and delighted to see us enjoying our meal. Even when we were running late for breakfast, the service staff went above and beyond by keeping the breakfast items out for us and even came to our room to ask if we still wanted to come down or if she could keep anything for us. Wow! During our checkout, the receptionist made us feel completely at home as we waited in the reception area. At no point did we feel rushed or pressured to leave, and we were treated with true hospitality throughout our stay. Our experience at Yelo Hotel was so positive that it overshadowed our subsequent stay at a competitor so-called 4-star apartment hotel, Nemea, just 150 meters away, which turned out to be a disaster. I will leave a separate review for them and their establishment later this week. To the management and staff of Yelo by Sonder, thank you for your exceptional service. I apologize for not remembering all your names, but I am confident that the management team will pass on our gratitude. I can see that the team form the top down is exceptional! You know who you are, and we are in awe of your dedication. Wherever I travel internationally, Sonder Hospitality will be my first choice! Thank you again for an unforgettable stay!

We stayed there for two nights in July of 2024. The hotel is great with good service, polite employees and great rooms. Even though the rooms are not big, they are arranged and decorated very beautifully with nice furniture, a nice bed, refrigerator and a safe. There’s even a small balcony. Even though this hotel is in the centre of Cannes with many restaurants on the same road, the windows cancel 99% of the noise. The staff was kind enough to give us an extra hour for late check-out. Would certainly recommend this hotel if you are coming to Cannes! The location is great to go everywhere on foot and you will not need a car. In case you do have a car, there’s a big parking garage right across in which you will get a 50% discount if you are a hotel guest. It will only cost you €12.50 a day. The train station taking you to all other major cities of the French Riviera is also only 50 meters away. The train will take you to Nice in about 35 minutes and Monaco- Monte Carlo in an hour for about €10-11 each.

Edith was amazing! We enjoyed our stay and Edith gave us some nice tips for the city and place to explore. She kept our bags the last day after checkout so we could make the most of our trip. Bonus that the breakfast was nice.

Will never stay here ever again. Rude and demeaning staff who have zero care in the world. 2 terrible things happened while staying here and the employees didn’t do anything or express any concern. When we arrived we informed them that we parked our car in a nearby lot because the one they recommended was full, come to find out the next morning that our car was towed and we had to spend the first day of our trip at the French police station trying to get it back. The front desk employee laughed in my face when I told them what happened and treated me as stupid the rest of the stay. But it gets worse. I had an expensive necklace that I left out in the room while housekeeping cleaned for that day and returned to it missing. I called after realizing it had gone missing and the front desk people dismissed it and had no follow through on the matter. They asked why I didn’t put it in the safe, when I really shouldn’t need to do that if I’m staying at a 4 star hotel. Not a single person I interacted with at this hotel left a good impression. They didn’t take my problems seriously at all and handled both situations very poorly. Would never recommend this place to my worst enemy, I never have had any problems staying in hotels and her we have 2 major ones. Never again, do not stay here!

Bon service de Nora et Isabelle. Le chambre a tres bon avec le service. When I return to cannes I will be back at the simon hotel as they provided great service and price. Staff is very friendly and accomodating

Had an excellent stay during the exhibition where the city is full - still here you get to relax, while still close to all the places you need. Super nice, clean and helpful staff - i will be happy to come back here for my next stay in cannes - Morten