First Group Mount Sierra

The positives first - good friendly front desk staff who were helpful when approached. Poor cleaning in the bedrooms. We found a live cockroach on first night in our bedroom. The front desk individual came to the room and pulled back the bed to reveal baby dummies and a large amount of dirt - thank fully he cleaned this area and killed the cockroach. We complained about this event and an exterminator team were called in the next day. We expected to be compensated for this night but this was declined by the hotel's management: "It is with regret that a cockroach was found in the unit. We at the property immediately , as you are aware , called in Faried from Ecolab Pest Control the following morning to fumigate and inspect the apartment . He assured us that no infestation of any sort was evident and that these type of insect can fly in through the windows for example . It is by no means within our power to prevent flies , mosquitos or cockroaches from being evident in the environment but I assure you we will always do our outmost to attend to a reported incident" The reason for this vermin was the poor cleaning behind the bed! Good breakfast but VERY slow preparation. Took 1.5 hours every day. The hotel needs a generator as well to cope with load shedding - very surprised that a four star property doesn't have one.

The resort was neat and centrally situated. The staff were all helpful. Naz and Luigee were outstanding. Naz was very helpful and informative in assisting us with restaurants as well as places of interest. Will definitely be back. ****************************

Very friendly check in. Arrived early and they kept our luggage for us. When we arrived back after eating out our luggage was waiting for us in our apartment. Security was great and overall a very pleasant stay. Nazeem and Trymore were really helpful in the planing of our son's surprise visit, thanks, will be back

Fantastic hotel! Very clean, extremely comfy bed, and woke up to a view of table mountain everyday for the price I don’t think we could do better! :)

Our stay was amazing. The staff went out of their way to accommodate our every need. They deserve 15 out of 10 for their friendliness and the way they bent over backwards to make our stay as comfortable as possible. The unit was lovely and spacious and surprisingly warm in the cold Cape Town weather. It is within walking distance from numerous lovely restaurants to chose from. Highly recommended!