Sugar Hotel

Front Manager Ouncemore extremely aggressive and defaults to shouting if try and discuss situation. Owner not available to resolve problem. Front room on main road noisy and when moved to back room after altercation and refusing to pay money back found room small with dirty carpets. The Manager Ouncemore reverted to shouting aggressively about parking when the hotel staff did not arrange the parking. We decided to leave three nights before the time and book into another hotel as found the conditions and aggressive behavior unacceptable. Confirm not a five star establishment.

Great welcome. Room was small in the basement but really lovely with a big shower room. Just what we needed for 1 night

The Room was lovely I will definitely return again and recommend to others

Nice members of the staff, lovely rooms, tidy and also great breakfast

George at the front desk was brilliant, really helpful and polite

WORST HOTEL IN CAPE TOWN.THE MANAGER OF THIS HOTEL AT THE TIME WAS AN ARROGANT MALE.NOT A FRIENDLY PLACE AT ALL.THE MANAGER CHALLENGED ME TO A FIGHT BECAUSE I RAISED SOME ISSUES AND WAS DEFIANT IN TRYING TO ATTEND TO THE ISSUES AT LARGE.I REQUESTED TO SPEAK WITH THE OWNER/S OF SAID HOTEL AND IF WAS TOLD TO F-OFF.

Terrible hotel! Secure parking is not guaranteed, only 4 spots available. The small room, is clearly an old massage room that has been fitted with a shower and toilet. There is no privacy in the room and hardly any space to even open a bag. It is not suitable for human habitation. The one small window onto the side street makes it feel as though you are in a prison cell. The aircon was not working and they were unable to fix it during our stay. The breakfast was of low quality and we could not eat it as it smelt like old oil. The doors to access the balcony area were also locked after hours. So if you want fresh air, you have to go stand in the side street. Then there is also no real coffee machine in the whole hotel not even filtered coffee. I have no clue how this place has received so many good reviews. The manager just replies to all bad reviews saying the person is lying. Well in my case apparently only half my complaint was true. I hope this atleast stops one person booking this terrible hotel. And if the manager would like to tell me what i was lying about, that would great aswell.

Had a confirmed and paid booking for 22 Jan 2025. On arrival the receptionist, George, claimed that our booking was for 25 Jan 2025. He handled us with absolute disrespect and ignored us, he had a terrible attitude. When I asked about the refund, he said not his problem, take it up with Agoda. He was extremely rude, we then had to find alternative accommodation. It was very busy in CT as 55000 people went to see a show. We eventually found another hotel and almost missed the show. The Sugar don't even have a bar area, we had to go to another hotel while waiting on George, the receptionist/manager and the restaurant is only for breakfast. Have no idea how this can be a 5 star? Shocking!

Staff is just lovely! They are so accommodating and sweet!!