My family was on vacation and stayed at Comfort Inn Carneys Point, NJ 7/9/22 - 7/13/22. Because we were with other family and wanted to focus on enjoying the trip we didn't change hotels after the first night....had it just been us we would have. I hope by sharing this feedback it can help in making improvements to this location. We do not plan on returning or recommending anyone to stay at this location. I am sending this in email to the location and also here as we did not receive a feedback email from Choice Hotels. Not does our account reflect this stay which means no points as well. First day: The first impression was ”ick” as we drove up and saw how unkept the outside landscaping looked. Then we noticed the cigarette butts all around the trash can just outside the front doors. The lobby was ok although dated (velvet couch and chairs.) The breakfast area was locked which didn't allow our group to have a place to gather to visit while at the hotel. When we returned after dinner out we found the sofa bed in our room did not have sheets, pillow or a blanket/comforter for our son to sleep. We noted 3 on our reservation. The phone in our room did not work and was for room 102 according to the label but we were in room 308l. My husband went down to the front desk to retrieve the items we needed and also asked for firm pillows as we had asked on the reservation. He was then told they do not have any firm pillows at the hotel. So no comfort for us as we were stuck with soft pillows which causes our heads to itch and get hot. Second day: We received the card to request items we'd like in the room. We received everything we asked for. Noticed the elevator had the same mess in it as the day before. Breakfast was ok. Omlettes were like airplane quality. Third day: Did not receive a card to request items. Stopped at front desk to let them know what we needed in our room. Saw breakfast was the same as the day before. There were some mornings you had to wait for the items to be restocked. Upon returning to the hotel we did not have the items we needed in our room. Phone was still not working. My husband went down to get the items we needed. Some time that night we heard loud talking in the hall and cursing. Fourth day: Third floor smelled of cigarette smoke when we exited the elevator (which still had the same mess in it as the first day.) We went into our room and called the front desk from my personal phone letting them know of the smoke smell on the 3rd floor. The clerk said she couldn't do much but try to locate who was smoking. The room then began to smell of the cigarette smoke. We discussed changing hotels the next day but we had a busy day planned so we decided to just push through one more night. Fifth day: We were woke up at 6:30am by a man yelling out curse words down the hall of our floor. We were glad to check out that morning and be on our way. We skipped the boring mundane breakfast in the unsanitary h
101 Reviews