Holiday Inn Express CARTAGENA MANGA by IHG

They Said they will pick me at the Airport and no one was there when i reached, its a tourist place, and the TAXI Guys are CRAZY CRAZY, the location is awful, its far away from the attraction,

Everything was great, excellent service, the breakfast was very varied and all the food was delicious.

The people are polite and helpful. Room wasn’t that clean chair was stained and the TV had something speared on it. Didn’t even watch the tv and you would think the hotel staff would be some kind of quote for guess but had a full loud conversation outside my door

The journey to the room was unpleasant. The carpet in the hallway leading to the room was very worn in look and the smell was terrible. The staff and public areas were pleasant.

Room was clean and spacious. Staff were very friendly and spoke English well (we were visiting from Canada).

Good could be updated some...but staff was very frendly and helpful made my experience great..

The airport shuttle was not available to use. I booked this hotel because it said an airport shuttle was included. I asked a young lady at the front desk a day before my departure if I needed to schedule my shuttle. She advised that I can just come during checkout and get shuttle. At the time of check out I was told that the shuttle would have needed to be ordered 24 hours before hand. Even though I asked a day before about that. We were told they can order a taxi for us but we would need to pay. I ended up just booking an uber but very disappointed that the amenity I already paid for was not included and staff gave incorrect information.