Sofitel Legend Santa Clara Cartagena

Very bad. I put my luggage in the hotel at 8 o'clock and was going to island hopping. At first, the waiter was very nice. I said I wanted a room with a good view on a high floor. I was not in a hurry to check in and wanted to go out to play. He asked me to leave my phone number and said he would contact me via WhatsApp when the room was ready. As a result, when I arrived at the hotel at 4:30, no one contacted me. The service person was replaced by a woman, who said there was only one room facing the outdoor swimming pool downstairs, and the light was very dim. If you don't accept it, you have to wait for 20 minutes. I endured it. I made a reservation early in the morning and asked me to wait. After I waited for a while, it was more than 6 o'clock. They said it was not cleaned well, and no one comforted me or gave me drinks. I called Ctrip customer service, but the communication with Ctrip was fruitless. This is the Sofitel Legend. Is it just a monastery shell? When I entered the room, they were still repairing the toilet. I was also dissatisfied.