Hotel is nice but needs a lot of up-keeping, specially in the rooms. We first stayed in room 1043, had mold issues which prevented us from sleeping and the shower doesn't drain properly. They switched us to 3039, the mold wasn’t noticeable but again the shower didn't drain well, the safe-box and room phone didn’t work either, and the room wasn’t cleaned after our use. I’ll also recommend additional training to the staff members in general, with the exception of the receptionists who were great, to be more polite and welcoming, mainly the restaurant and bar areas. I learned the maintenance and servicing of the hotel is provided by an outsourced company, but they definitely need a lot of training on all aspects, they should consider emulating the service normally provided in many of the Dominican Republic or Mexican resorts. I can’t speak much about their food because we only had breakfast 3 times, dinner once and 1 appetizer at the bar, but the few times we ate our expectations weren’t meet considering the prior high reviews. In general an average hotel because they did assist immediately when I first reached out with the mold issue, but they might want to improve in every other aspect to reach elite status considering their distance from the city center, their price in comparison to closer hotels and for those travelers from places like the USA and Europe who expect more for their money and traveling time.