Hyatt Regency Cartagena

Great location, close to Old City and Boca Grande, excellent property… beautiful pool!!!!… rooms were comfy, clean, quiet… implacable !!!’

OK for 2-3 nights in a business trip.

Property very clean, lovely views, excellent customer service, stuff very professional. We did not have any issues. Just lovely place to stay.

I hesitated to book this hotel because of a few negative reviews, but after doing my research and trusting my instincts, I’m SO glad I chose it. If you want an experience that guarantees amazing memories, this is the place. The hotel is literally steps from the beach; any closer and you’d be sleeping on it. A mall with affordable food, European brands, local shops, and international options is just a few feet away, so you’ll never run out of things to eat or explore. Prefer to stay on the property? You can. The food at Kokau is outstanding (order the Posta Cartagenera!), and the poolside and outdoor restaurants are just as good. There’s even a gelateria with every sweet treat imaginable. Plenty of relaxing spaces, ocean breeze, and fun areas to enjoy watching a soccer game, having a beer or reading a book. We upgraded to access the 30th floor, and it was worth every penny; excellent breakfast and afternoon buffets with traditional and international food options. Our one‑bedroom king suite was spotless, comfortable, and beautifully maintained. The entire property is kept in top condition. Huge thanks to Daniel at reception for the warm welcome. Manuel Franco and Alexis made our pool cabana experience feel like royalty for my birthday. Fernanda perfected our morning "tinto" and taught us about local fruits. And you must book a coffee‑grounds massage with Nicole—professional, knowledgeable, and exceptional. You will not regret staying here.

Great hotel stay convenient Location property was maintained and clean. The only downside was the Oceanview could of had more balcony options. Other than that, I love the hotel.

I had a great stay at the Hyatt in Cartagena. From the moment I arrived, the service stood out—especially Dina at reception, who was incredibly welcoming and helpful. She made check-in smooth and set the tone for the entire experience. The location is a huge plus. There’s a convenient grocery store right behind the hotel, a major mall right next door, and the beach is directly across the street—everything you need is within walking distance. The hotel pool was also a highlight—clean, relaxing, and perfect for unwinding after a day out. Overall, this hotel offers comfort, convenience, and excellent service. I’d definitely stay here again