Ibis Casa-Voyageurs Reviews

Response from Property: Dear Khalid,Thank you for sharing your detailed feedback. We truly appreciate your compliments on our great location and the friendliness of most of our staff.However, we are very sorry to hear about the issues you experienced during your stay—such as the lack of water, slippers, and toothbrush, as well as concerns about the cleanliness and the attitude of a team member. These are not the standards we aim to uphold, and we sincerely apologize for the inconvenience caused.Please be assured that we take your comments seriously. We will immediately review our room amenities, housekeeping, and staff training to improve these areas. Your remarks about room size and pricing are also noted, and we will reflect on how we can better meet guest expectations.We hope you will consider giving us another chance in the future to provide you with a much better experience.Kind regards,Hotel Ibis Casa Voyageurs

Response from Property: Dear lao ZHANG,Thank you for sharing your feedback regarding your recent stay. We appreciate your acknowledgment of our convenient location and cleanliness. We understand that room size can be a concern, and we strive to offer comfortable accommodations tailored for various needs, including business trips.Goodbye,ibis Casa-Voyageurs

Response from Property: Dear guest, thank you for taking the time to share your stay experience. We sincerely apologize for the inconvenience caused by the lack of a trash can in the room, the smaller than expected size, and the bedding issue. We value your feedback and have reported the relevant issues to the housekeeping department for review and timely improvement. We hope to have the opportunity to provide you with a more comfortable and satisfactory stay experience in the future. Sincerely,

Response from Property: Dear Bernie,Thank you for your positive feedback regarding our hotel's location. We are pleased to hear that you found our proximity to Casa Voyageurs station and the nearby shopping mall convenient for your stay.Best regards,ibis Casa-Voyageurs

Response from Property: Dear Guest,Thank you for taking the time to share your detailed feedback. We sincerely regret that your experience did not meet your expectations and that you encountered several inconveniences during your stay.We’re sorry for the confusion regarding our location. While we are indeed situated close to the train station, we understand that navigating the area—especially for the first time—can be less straightforward than it appears on the map. We will look into how our location is presented online to avoid similar misunderstandings in the future.Regarding the issues in your room, we apologize for the missing towels and for the delay in resolving the matter. Your comments about the lack of a bath mat and hand towel are also well noted. We understand how frustrating it must have been not to have these essentials readily available.As for the absence of an in-room phone and the response you received from the reception, we are genuinely sorry. This is not the level of service we strive to provide, and we will address this with our team to ensure better communication and courtesy going forward.We value your feedback greatly—it helps us improve. While we regret that your stay was disappointing, we hope you’ll consider giving us another opportunity to offer you a better experience.Warm regards,The ibis Casa Voyageurs Team

Response from Property: Уважаемый Гость,Благодарим вас за ваш отзыв!Мы рады, что наш отель оправдал ваши ожидания для короткой остановки.Будем рады вновь приветствовать вас, будь то короткая остановка или более длительное пребывание!С наилучшими пожеланиями,Команда отеля Ibis Casa Voyageurs

Response from Property: Dear Fatimaezzahra,Thank you for taking the time to share your feedback.We’re glad to hear that you appreciated our convenient location. However, we’re truly sorry that the rest of your experience did not meet your expectations. Your feedback is very important to us, and we would welcome any additional details you’d like to share so we can better understand how to improve.We hope to have the opportunity to provide you with a more satisfying stay in the future.Kind regards,The ibis Casa Voyageurs Team