Novotel Caserta Sud

Novotel Caserta Sud Reviews

Novotel Caserta Sud

Ss 87 Sannitica, Km 22 600, Caserta, Campania, 81020, ItalyView Hotel Details
Novotel Caserta Sud
Novotel Caserta SudNovotel Caserta SudNovotel Caserta Sud
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1 night

Novotel Caserta Sud Guest Reviews

4.1/5
Very Good
70 review
Verified reviews
Location4.2
Amenities4.0
Service4.2
Cleanliness4.1
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All reviews(70)
Positive reviews(42)
Reviews with photos/video(4)
Negative reviews(15)
s bosompem
Standard Family Room
Stayed in Jul 2023
Family
2 review
5.0/5
Outstanding
Posted on Sep 3, 2023
Great location with easy access to Carseta Palace and train station. Staff were verry attentive and friendly to help.
snn
Standard Room with Two Separate Beds
Stayed in Oct 2023
Travel with friends
7 review
4.7/5
Amazing
Posted on Dec 28, 2023
The level of the novotel hotel chain is stable. Suitable for self-driving travel. It is on the main road, which may be inconvenient without a self-driving car. It is several kilometers away from the city center.
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Guest User
Standard Double Room
Stayed in Sep 2023
Business travelers
7 review
5.0/5
Outstanding
Posted on Oct 14, 2023
The room on the first floor is newly renovated and has a very fashionable style. The receptionist CARLA ZIELLO can speak Chinese and helped us call a taxi. She is a very nice girl.
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Luchtoro
Standard Double Room
Stayed in May 2023
Couples
4 review
5.0/5
Outstanding
Posted on Jun 25, 2023
Great location we were by car and went to the outlet and shopping center. Fantastic breakfast
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Vincenza
Standard Double Room
Stayed in Dec 2022
Business travelers
1 review
5.0/5
Outstanding
Posted on Jan 22, 2023
Excellent location, adjacent to the motorway exit and easily reachable from the city centre. Clean room, with new and modern furniture. Helpful and professional staff! Advise
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Guest User
Standard Double Room
Stayed in Jul 2022
Other
10 review
5.0/5
Outstanding
Posted on Aug 25, 2022
Qualified staff available and always attentive! The new superior rooms are well done! The carpet is no longer present but a splendid parquet, totally modernized! Negative note forget the wardrobes, they have been removed and replaced with metal shelves that give a sense of disorder and in the shower there is no longer a shampoo shelf! Too bad because it makes the room uncomfortable!
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Guest User
Standard King Room With Sofa Bed
Stayed in Oct 2024
Business travelers
5 review
4.5/5
Great
Posted on Nov 22, 2024
放房間不錯，性價比合適
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Paolo Fadda
Standard Double Room
Stayed in Jul 2023
Business travelers
1 review
4.5/5
Great
Posted on Aug 17, 2023
Tutto ok, ci ritornerò!
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Guest User
Stayed in Jul 2024
Other
3.0/5
Posted on Aug 2, 2024
We were placed here because our flight was cancelled. The reception staff are very helpful and friendly. Our room was clean and just all we needed snd we slept well, but I would not choose to book this hotel unless it is for business purposes. The pool area and pool itself is lovely but u MUST wear a swimming cap to use the pool which cost €2 to buy from reception and wont fit anyone but a small child. The restaurant is NOT open 24 hours and some of the staff are rude particularly the male staff. The food is lovely but overpriced as expected. The views are terrible so do not book if its for a holiday and the hallways are hot and have a funny smell.
Response from Property: Dear Guest, Thank you for taking the time to tell us about your experience. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Sincerely, The Management of Novotel Caserta Sud
Sonja E
Stayed in Jun 2024
Family
1.0/5
Posted on Jul 19, 2024
Rooms are ok, but the staff is below poor: they don't have the answers to the simpliest questions. The breakfast was supposed to be until 10.30, but before 10 they told us they were going to close the buffet. On behalf of the next day, they didn't know what time they will close the breakfast. Last night we had to go to the supermarket to get decent food for our kids. Being a tourism professional myself, this hotel doesn't provide anything but a terrible guest experience with absolutely no desire to ever return.
Response from Property: Dear Guest, we are sorry to hear that we were unable to offer you an experience that met your expectations and we ask you to accept our most sincere apologies. There must have been a misunderstanding with the breakfast staff, in addition all the times for access to our services are visible both in the rooms and in the common areas. Regarding the quality of the meals, your opinion surprises us a lot also because, as you can see from the comments of other guests, catering is one of our strong points. We hope to see you again in the future and in the meantime we send you our warmest regards. The Management of Novotel Caserta Sud
Guest User
Stayed in Sep 2023
Family
1.0/5
Posted on Oct 22, 2023
This hotel is completely rundown. It’s not clean and it’s absolutely disgusting. Upon coming into my room. The AC was not working and I’ve been told to wait. I’ve waited 45 minutes and it’s still not working. I pulled down the bedsheets and the bed is filthy, dirty, covered in dirt and hair. The rugs are filthy. the bathroom is gross.
Response from Property: Dear miss Blau, Thank you for taking the time to tell us about your experience. we are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At the moment we start the modernization and maintenance jobs in our property and we hope to get again your confidence during your next stay. Sincerely, Novotel Caserta Sud Staff
Guest User
Stayed in Jan 2024
Business travelers
4.0/5
Very Good
Posted on Feb 26, 2024
Difficult to find real fault with the hotel, we received a upgrade and the rooms was clean, bed very comfortable, shower well equipped with good shampoo etc. Restaurant and bar was good. But… looks like a 5 year old was responsible for CUTTING IN the paint work in the bed room. Breakfast was good but limited. Could not find any English programs on the TV not even the news. To summarise for a one night stop it was fine. Staff were very helpful
Guest User
Stayed in May 2023
Other
1.0/5
Posted on Jun 1, 2023
Our flight was canceled so United sent a bus to take us here for the night. The staff was friendly enough but the room is disgusting. My husband and I had to share one bath towel, there were stains all over the walls and floors, and the complimentary meal we got for our canceled flight was cold pasta and french fries. The photos they provide are definitely not from this hotel.
Response from Property: Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Caserta Sud. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. We received your reservation at the last minute and for that date we hadn't available our new renovated rooms. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. In the next months we will make a restyling of the other rooms. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Management and Staff of Novotel Caserta Sud
Guest User
Stayed in Jul 2023
Other
5.0/5
Outstanding
Posted on Aug 18, 2023
This is a lovely clean and very modern hotel. We got to stay her due to our flight being delayed. Staff were helpful. Breakfast and food options were very good. There was a mini fridge in the room and tea making facilities. The only issue I had was that they did not have family rooms.
Guest User
Stayed in Dec 2022
Family
1.0/5
Posted on Jan 31, 2023
Forced to stay here by United Airlines bc flight from Naples was canceled. Place is under renovations and is below the standard of even a Motel 6 in the USA. Carpet disgusting dirty. Dead fly in restaurant glass. Should not be open until renovations are completed!
Response from Property: Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Caserta Sud. we are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Management and Staff of Novotel Caserta Sud