Hotel Dos Zimbros

The hotel is quite expensive for what it offers. The pool was frozen and there was no bar. They also charged us €25 per night for our dog. They tried to charge us €4 to carry food from the bar to our room ourselves. Breakfast was passable. There's nothing nearby.

Very comfortable bed and a fairly complete breakfast. However, it's too far from the beaches; a car is essential.

Excellent location for what I wanted, and they allowed us to check in early and even gave us a free upgrade. Fantastic room, very good pool and Simple but good and varied breakfast. We loved it.

Tudo impecável experiência a repetir

Terrible experience, poor breakfast, the room full of ants, we woke up with the bed full of ants, the bed was all peeling, the hotel really needs maintenance. They informed us that the hotel was undergoing maintenance due to the storm, but these things have nothing to do with the storm. Unfortunately, the experience was horrible. I informed the reception but it was the same as nothing, an apology doesn't change the fact that we paid R$85 for the night for such an experience. I would also like to point out that having food in the room CANNOT be a reason for having ants.

From the service to the care shown to the guests, the hotel staff was always ready to help. It's true that the hotel isn't new anymore, having undergone renovations in 2010, and there are a few things that could be improved, such as the breakfast, but otherwise it was perfect.

For a 4-star hotel, I believe the experience fell short of expectations. During our stay, there was a general power outage in the area, but in a hotel of this category, one would expect a backup generator. The breakfast could also be improved, as the variety was quite limited. As for the room, at first glance it seemed pleasant: the mattress was comfortable, but the bed frame was quite worn and parts were coming loose. On the very first day, we encountered ants in the bed. We quickly realized there was a line of ants entering through the balcony and spreading throughout the room, which constantly made us uncomfortable with the feeling that they might be climbing on us. This situation made the experience truly unpleasant. The jacuzzi was a positive point and worthwhile. Unfortunately, due to the bad weather, we couldn't enjoy the pool, but it seemed to be good. At check-out, when informing reception about the ant problem, they showed no concern. The only response was to ask if we had food in the room (which was true), but the problem had existed since the first day. Furthermore, in a 4-star hotel, it makes no sense that guests cannot eat in their rooms without risking an ant infestation. In short, for a 4-star hotel, there are still many areas for improvement.

Clean hotel but without hot water in the rooms for bathing, reception was questioned and informed that we should leave the water running and we would have water to take a shower, which after many minutes of wasting water did not happen, inconceivable. At the SPA there was no one to tell us where to change and store our clothes, as well as to provide towels. At breakfast, some foods that should have been hot were cold.