Name: Peppers the Hills Lodge
Address: 1 Salisbury Rd Cnr, Windsor Rd, Castle Hill, New South Wales, 2154, Australia, 1 Salisbury Rd Cnr, Windsor Rd, Overseas, Australia
Rating: 4.4

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Comfortable hotel. It is quite far from the city but it’s a great option if you actually need to be nearby. Staff is kind. There is a gym next door which we can go 24/7.

A old run down hotel, TVs are tiny and outdated.

Staff lie about checking time claiming it's 3pm when it clearly listed 2pm on trip.com, they force you to checkout at 11am which the checkout should be pushed back to 12pm considering the late check-in. But the staff seem rude and patronising

酒店沒有電梯🛗是一個傳統的老酒店，有很多商務會議，房間乾淨寬大，離地鐵不遠 離市區很遠有自駕停車免費，還是方便

The hotel does not have an elevator. It is a traditional old hotel. There are many business meetings. The room is clean and spacious. It is not far from the subway. It is far from the city. There is free self-driving parking, which is convenient.

The hotel environment is good and the rooms are good.

The environment is good and the service is good

酒店環境不錯，房間也比較大，衞生乾淨，下次還會選擇這裏

The hotel has a good environment, the room is relatively large and clean, and I will choose here next time

Restaurant

24-hour front desk

Currency exchange

Luggage storage

Car rental

Swimming Pools

Wi-Fi

Smoking area

Golf course

Breakfast

Non-smoking room

All Languages

English

Chinese

a large fountain in front of a building , surrounded by tables and chairs for guests at Peppers the Hills Lodge

a large , white bed is in a room with a couch , chairs , and a dining table at Peppers the Hills Lodge

a modern living room with a couch , dining table , chairs , and a painting on the wall at Peppers the Hills Lodge

a large hotel with a pool and outdoor seating area , surrounded by chairs and umbrellas at Peppers the Hills Lodge

"a map of a city with a blue marker indicating the location of "" flip out castle hill "" in the center" at Peppers the Hills Lodge

a map of a city with a blue dot indicating the location of a hotel at Peppers the Hills Lodge

All Room Types

Standard Queen Room

Lodge Suite

Standard Twin Room

Premium Room with 1 Queen Bed & 1 Single Bed

Superior Room 1 Queen or King Bed, Pool or Garden View

25 December 11:50pm I arrived at Hills Lodge after my husband had booked me in online. I requested an upgrade for my room which I mentioned I was willing and able to pay for but was informed I was in the last room available for the night a queen standard. This was a 15+ minutes conversation which matters because I had informed the front desk team I had just been discharged for severely swollen legs and high blood pressure needed to rest immediately.  A lovely porter assisted me with my bags and acknowledged my interaction with front desk had been challenging and difficult to understand. When we arrived at the room the bed was not made the sheets were sloppy tucked under the pillows and the sheets werehanging out of the sides and there was a big dip in the middle like someone had been sitting there , I was SHOCKED I told the porter who tried to convince me the bed was made and it had just been made in a rush. I refused to settle in as I could tell it was an unmade bed , I then saw a bin with RUBBISH in it, 2 Pepsi cans, KFC packets and showed him, he checked the bathroom and saw towels on the rack and open soap at the sink. He apologised and told me he’d call reception to organise another room. He tried to convince me this was unusual for the hotel. I was still aghast as the cost did not correlate with this tardiness. The front desk then organised another room for me down the hall “an upgrade” they said. It was a suite with a separate lounge - however to my surprise I had been told there was no more rooms available when I checked in 30mins before and there’s no way they would have prepared a room in 20mins. The room was presentable but the curtain had a big red stain on it (forgot to take a picture) and the carpet dusty and old.  I told my husband of my experience but because it was 1am on Boxing Day and the state of my body I had nowhere else to go. I stayed there till the morning and left early for personal reasons and thankful I did not have to stay another moment there.  A few days later I called the hotel and told them my ordeal - the manager was polite but I was disappointed in how he kept trying to excuse the front desk’s behaviour. He told me how another guest had given the front desk guy a glowing review. I was not rude when I called him but just factual and encouraged him to make improvements for his team and in how they receive guests. His comments made me wonder why would the front desk treat me like that. I was unwell, with a baby in hospital and a husband away. Did I not deserve compassion and good customer service. It made me wonder was it the colour of my skin? I’ll never know but one thing I know is to encourage you to speak out if something looks wrong! You’re paying for this service and if you’re going to stay at Hills Lodge - good luck. I would not personally use my hard earned dollars to stay there. Very disappointed customer. Hills Lodge - excellence matters not sure how you got 4 stars but please DO BETTER!

This room was clean and mainly comfy (except for the pillows which weren’t great - the ones we used to get here were much better). The bathroom was clean and wonderful  water pressure which was a real highlight. Housekeeping was good, and our room was serviced each day of our stay with no issues (thank you). We had requested a quiet room. It was reasonably quiet except that it overlooked a gym that appeared to be open 24 hours so there were people driving high powered cars turning up regularly (which meant it wasn’t that quiet all the time particularly early mornings). Breakfast was ok - as long a you are not in hurry. We waited ages (5 minutes or more)  at the breakfast check in to be noticed as there seemed to be only one staff member on duty and she was rushed off her feet. We would probably look for a quicker breakfast somewhere next visit.  Overall our stay was good and we would return.

Jacqueline from the restaurant is an asset. All staff were friendly and reliable, only negative is that there was a shortage of staff of an evening and for breakfast. We watched people enter and leave as they weren’t acknowledged by staff who were busy either getting orders or making coffee. There should be 1 person to meet, greet and sit while others are addressing customer needs. The wait for simple things sometimes was lengthy. At times we saw other tables insist on their orders coming out quickly as they were in a hurry and yet we waited over 45m for our order placed before them (& we were also on a time limit). The continental breakfast is not communicated (we had a full breakfast and didn’t realise we could access this table). Overall staff were great, but you really need an extra person morning and night.

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Discover 95 Peppers the Hills Lodge reviews, rated 4.4 by real travelers on Trip.com. Explore what previous guests loved about the hotel, including its services, amenities, location, rooms, and more!

Peppers the Hills Lodge Reviews: 95 Verified Reviews Latest 2024 | Trip.com

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