Ibis Cardiff Centre Hotel Reviews

Hotel was clean, staff was polite. The room was clean but not enough amenities in the room. No refrigerator.

Overall good. The bed is a bit small.

Just been rung and informed my booking is being cancelled as the venue is closing for a year. But on a plus side They have arranged it to be moved over to the Ibis budget a slightly further walk to the venue we are attending for 2 nights, Just awaiting email (1 hr so far) with confirmation the alternative is booked in

Ok so booked here for end of month to have reservation cancelled yes with no explanation. So using my brain I contacted the hotel to ask what had happened to be told the hotel is closing for a year due to a government contract! ?? Interesting…. So understand and now booked another hotel happy days! These things happen I’m sure.

Hotel cancelled my stay with absolutely no contact. I had to chase them for an explanation - terrible customer service. Not even made the effort to offer alternative accommodation in yhe city as they do own multiple hotels. I'm not severely out of pocket as I'd booked very early to obtain a cheaper rate. Won't be using this company again.

Thank you IBIS Hotels, October 2021 as soon as I'd made reservations to the Speedway GP in Cardiff I made a reservation to the IBIS Cardiff Central for two nights. Now less than 24 hours ago I got an email advising me the booking had been cancelled! last evening I spent charging around (electronically) trying to secure an alternative, well I succeeded at a cost of a further £82! My limited knowledge suggests that was not legal to break a contract (certainly not ethical). I will be on the phone to Cardiff Trading Standards on Monday!

Made a booking in December 2021 for June 2022. The booking has been cancelled today, rang the hotel to be told its been booked out for the year. Asked to speak to a manager, the manager contacted me back to say the hotel isn't open and is closed for a year. This was decided Thuraday just gone. Shocking attitude. Will be escalating this further up. Really not good enough. First and last time I ever book with Ibis.

Hotel cancelled my booking without informing me. I called and they told me it was cancelled by the government. The only notice I had was a refund from bookings.com. The hotel didn't even have the decency to contact me to let me know so I could make different plans. My stay was planned in a fortnight so not great.

Made a booking months ago for a weekend stay in September and today my room was just cancelled by the hotel via *********** with no explanation. Rang the hotel and was told that they have cancelled all customer bookings because they have been contracted out to the Government for the rest of the year? Thanks Ibis for ruining my planned weekend away and thanks Boris!

Stayed here due to the location. We were seeing a concert in the Motorpoint arena and this was the closest hotel. You get what you pay for however I’ve paid less for a travel lodge and had a much better feel/comfortable night. The pillows were horrendous, woke up with awful neck and back pain. Location was brilliant, just across the road from the arena and from St David’s shopping centre. I believe the train station is a short walk also. We had a room on the second floor looking out to the street and when the window is closed you can’t hear anything. Room was basic, flooring was disgusting. No underlay at all so felt like you were walking on concrete. Shower functional. Liked the TV, it swivelled so you could move it in the direction you were sat/led. Tea and coffee facilities standard. Tea wasn’t nice. What I did really like was the aircon/fan device they had. I hate being too hot or cold in a room so it was great to be able to control that.

This budget hotel was perfect for what we needed it for, cheap, clean, friendly and ideally situated for Motorpoint Arena. A short walk from Cardiff Central Station with shops and restaurants on the doorstep. We were on the train track side of the hotel but don't recall ever hearing a train during the night. We were on the ground floor right by the main entrance so were woken briefly in the early hours by a drunken guest, but not the hotels fault. We did not have breakfast so cannot comment on the food. Would stay again.

What can I say about the Ibis.. Walking through the front doors we were greeted by friendly staff, the questionable decor, and the torn up scratched seat in the lobby which looked as if it had been there longer than the hotel itself. Anyway im not one to usually judge off first impressions. The walk up to the room was an interesting one, as your eyes are stuck to the aged crusty patterned carpet, furthermore upon entering the room, I felt like I was walking into a time capsule. The 70s decor of the room took me back to my youth, paired with the food stain on the mattress protector. We also had to lay a towel on the floor, as the stench of urine and stains were revolting. Half the lights in the room didn't work. Large rats running around outside the front of the hotel which I know sometimes can't be helped in cities but it kept to the front of the hotel and seen on multiple occasions. Best thing about this place was my sleep even though the bed wasn't the cleanest. Cheap one night stay but still wouldn't pay £45 for this.

Stayed here with my son in a twin room. Clean on arrival, nice sized room. Shower fantastic, better than the one we have at home!! Good night sleep too, glad we weren't on the train track side however! Staff nice and friendly, breakfast excellent, very good value! Kept our luggage for £2 which I thought again was excellent value. Excellent location for cardiff city centre and all amenities.

The break was overall good. Good Value for money. The rooms were clean & the showers were great- staff were very friendly & efficient. Unfortunately, couldn’t rate 5 stars as there were a few very minor issues. 1) The plug in the room was too far down next to the desk so we couldn’t plug anything in. 2) Duvet didn’t fit the cover or bed 3) Breakfast was good but was basic & a bit slow, but the price for breakfast was good. Great location, especially if you’re wanting to watch something in the motorpoint arena as literally a step away.