Cebu Grand Hotel Vibo Place Capitol

Good location close to many restaurants and Starbucks. Friendly staff. Daily housekeeping. Rooms are large and necessary amenities are there for a comfortable stay. Bed is comfortable. Aircon is good. Have to run the shower for 10 minutes for a hot shower. Balconies are flooded after raining and the drains are blocked. Hotel is a bit old but at a good location and is functional.

Our stay was full of fun and we got to spend time with my family with happiness and joy. Thank you!

The location is very convenient.

nice room

Disappointing Quality hotel. Booked two single rooms for two nights through Agoda. It’s an old hotel renovated. While checkin the lady staff doesn’t look at all pleasant or wished at once. She behaved very unfriendly. After entering in the room we found many small cockroaches, baby spiders inside the room, especially bathroom and inside the cupboards. When complained the reception staff said, she will report to the supervisor.... Ordered a snack and the food was delivered with less cutlery, we asked for one set cutlery but never arrived. Queried about spa service with the same reception staff, she told us she will call us back but never happened . Overall extremely unhappy and unpleasant stay in this property and will never recommend to anyone to stay here. The WiFi was pathetic, keep disconnecting and when complained the lady staff mentioned she will report to the IT.

Very Concerning Sanitation Issue We were served drinking water in a stainless pitcher that had visible rust inside (photo attached). This was on our table for hours before I noticed it. As a breastfeeding mother and with a senior in our group, this was very alarming. When I raised the concern, the staff’s response was dismissive, saying the pitchers are only cleaned once a week. For a hotel in the food service industry, this is unacceptable. I’m not posting for compensation but to raise awareness—management urgently needs to improve their sanitation protocols for guest safety.