Courtyard Sarajevo

I liked the hotel's location, it's not bad. We received reasonable service for the nightly rate we paid. I think airlines also prefer this hotel for their staff for this reason. Getting to the hotel is very easy. The old town is within walking distance.

Breakfast service was very slow and inefficient; at times all tables were occupied with used dishes.

We liked the hotel's location and the huge bathroom. The breakfast was pretty good, but nothing special. The only downside was the lack of air conditioning in April; it hadn't been centrally activated yet. And the window only opened 10 centimeters, apparently due to some hotel policy, and was somehow blocked. We couldn't sleep all night because of the heat; even without a blanket, we were drenched in sweat. This was our most expensive hotel of the trip, but we were so glad to leave in the morning!

The service was absolutely terrible. The travel agency booked our stay the night before, and we wanted to stay an extra night, so we booked another through Ctrip. On the day we checked in, we asked to extend our stay for another day. They told us to come back to the front desk the next day and try again with our credit card, which would most likely be possible. But when we arrived at the front desk at 10 a.m. the next morning, we were told we couldn't extend our stay. We had to move rooms and have to accept a 12:00 PM check-in and a 3:00 PM check-out. The reason was that a group had booked two weeks prior, and they had given us their room number. What kind of excuse is that? I've never heard of that. I was hoping for a convenient extension, but we ended up having to change hotels. After a long argument, they said they'd leave our luggage in the room and move us to the new room once it was ready. I reluctantly accepted that. Also, my friend's room was infested with giant spiders—more than one—and the staff were using paper cups to catch them. I strongly don't recommend this hotel. You should definitely try a better one.

I booked one room through TripAdvisor and another through the hotel's official website. The TripAdvisor room was fine, but the room booked through the hotel's website had bloodstains on the bed sheet. I called the front desk to complain, and they told me that no staff would be available to change it that night and that I should come back the next day. After arguing with them, a staff member brought me a bed sheet and told me to change it myself.