Swiss-Belhotel Bogor

My first impression of Swiss-Belhotel was how friendly and efficient the reception staff were; they handled issues quickly. Shortly after checking into my room, the same receptionist called to ask if everything was okay, checking on the AC, lights, etc., just to make sure there were no problems. He also offered us a membership card. Overall, my stay here met my expectations. The room was spacious, our requests were fulfilled, it had a mountain view, the water heater worked well, the AC was cold, and there was a hairdryer and an iron. The service was friendly, smiling, efficient, and all-around excellent. Breakfast was also very complete, with many varieties and delicious food. The waitstaff consistently checked tables and promptly cleared dirty plates. All the staff at Swiss-Belhotel were incredibly helpful, very friendly, and always smiling. Great job to the team and management; they made our stay comfortable and enjoyable. Keep up the excellent service and product quality!

The staff are incredibly friendly 😭😭😭 The location is strategic. The breakfast has a good variety, but the taste is just okay. The parking is extremely cramped! 😭😭😭😭😭

The location is very strategic, close to everything. However, the room windows are not soundproof, so the noise from motorcycles and cars passing by can be heard (noisy) even though I was on the 18th floor. Cleanliness and facilities need to be improved.

I apologize, but this time I'm giving a low rating... Previously, Swiss-Belhotel was one of our top choices, both for family and business trips, due to its extensive network and good service standards. However, for some reason, our experience this time was rather unpleasant. We arrived at the hotel at 1:15 PM WIB, parked on P2, and went down to the lobby to check in. The check-in process was completed smoothly at 1:25 PM. We were asked to wait as the room wasn't ready yet, as the standard hotel check-in time is 2:00 PM WIB. So we waited in the lobby. Surprisingly, at 1:35 PM, a staff member approached us, handed us the room key, and invited us to room 1806. We went up to the 18th floor to room 1806. Upon arriving in front of the room, we were a bit suspicious because the door was open... and it turned out the room hadn't been cleaned. My husband tried to call the reception but got no answer. So, I went down to the lobby (Ground Floor). After I explained the situation, the receptionist went into a back room, returned with her superior, apologized, and gave us a new key for room 1817. Unexpectedly, a hotel staff member approached my husband, who was still in front of room 1806, and told him to go down to the 17th floor. With a lot of luggage, there was absolutely no help to carry it from the 18th floor to the lobby (because you couldn't go directly to the 17th floor without access card). When I went up to the 18th floor again, my husband had already gone down, and the staff said my husband went to the 17th floor. I was shocked... especially since the hotel gave me the key to 1817. I went up and down from the ground floor to the 18th floor twice, and so did my husband... It's terrible; there's no coordination among the hotel staff. Upon arriving at room 1817, we entered with a hotel staff member. The room was clean... so the staff member left. I checked the bathroom, which was also clean... but it turned out the refrigerator was dirty and smelled foul. I called the lobby to ask for it to be cleaned... unfortunately, it wasn't cleaned until we checked out. We were too tired and annoyed to bother with it anymore. In the morning, breakfast offered a good selection of dishes and appetizing flavors... truly felt like a 4-star experience... but unfortunately, one of the power outlets wasn't working, so there was no hot water for coffee and tea that morning. The same went for the toaster. I hope Swiss-Belhotel can improve and become a top choice again.

The service was excellent, the place was comfortable, and the food was delicious too.