Hotel Ritz - New Delhi, Paharganj Reviews

Very good place. The shower water was not hot at all, but it was ok.

Interior of the hotel is nice enough however it is located down a rather dirty shady alley

It was close to the station and very convenient. The room was clean and there was hot water every time. Upon arrival, we received welcome fruits and sweets. Also, when we returned to the hotel, they gave us plastic bottles and juice, which was very kind.

The location is good within walking distance from the station, and the staff is wonderful. The room is clean and the water in the shower is warm. The only problem was that the temperature of the air conditioner could not be adjusted.

Good hotel with locational convenience. But offer should include with breakfast. Stuffs are good and responsive.

It is near the railway station of Delhi. The room and facilities are old. The bathroom looks like in the the 1990s. The surrounding area is crowded and dirty

The hotel was very clean and well maintained. The staff was very polite and adhered to our requests. The only drawback is the area where it is located.

Excellent hotel in downtown New Delhi. The hotel lived up to every expectation with clean & fresh rooms, service minded staff & good restaurant facility with Indian cuisine. The hotel also provided organized tours at a decent price with locally employed reliable drivers.

As two females arriving in India, this hotel was very intimidating. Firstly, it’s in the middle of nowhere. Possibly the slums of India and secondly as soon as we walked in there were at least 6 men in the small foyer area. The area was unsafe for women to walk around. There was really no where to go anyway. There were men everywhere all through the streets etc there was no where to get food at all. The room was very dark and felt like we were being watched so we put clothes over any holes that we thought may hide cameras. The hotel photos used for advertising certainly didn’t match the real life. The sheets were stained. The pillows were stained as were the towels. We had to sleep with the towel over the pillow. We tried to order food but it appears we couldn’t really get anything until later and later we realised it was because they ordered the food in, not in the restaurant they have advertised. In fact the dining room is also used for a bedroom. We were confined to our room and we still didn’t feel safe. We decided to leave. We then asked to exchange money in which he tried to give us 5000 rupees less until we told him no. When checking out 3 days before we should have, we were trying to negotiate a reasonable fee but because again 6 men were in the foyer we felt unsafe to do so. We then had to fork out extra money ti go somewhere where we actually felt safe. Shame on *********** and trip advisor and anyone else who promotes this and other hotels. It’s about time that the paying customers have some rights. If your hotel is not as described and we then have to leave then we should be entitled to our money back. Instead hotels really don’t care if you leave because they have your money. There needs to be tighter control and audit procedures for all hotels and their photos investigated because let’s face it, you can take a photo of the worts possible thing and make it look great for media purposes. Give the customer their control back and start calling out these dodgy hotels. Women should expect to feel safe wherever they go. We should not be confined to our room.

Excellent location, close to markets, restaurants, main train and metro station. Metro line to airport is also very close. Room was comfortable but cleanliness could be improved. Wi-fi and A/C were very good. The area is very busy at any time of day and night, but the room remained quiet and we could always have a great sleep. Last but not least, very friendly staff!

The stay was premium. The location is not. But i guess it's the issue with the area as it is in the center of delhi. Access to all transport hubs are easy. Well maintained and clean facility.

The location is the worst. The services and amenities are not so good.

I had short trip, just spent a night. As i had to catch flight next day morning. But stay was comfortable. Finding address is tricky. Staff is good

We had a very good experiencia: it's an absolutely silent hotel (incredible in Paharganj), the room was quite big, clean, and with a confortable bed. The only bad thing is that the water of the shower wasn't hot enough. The breakfast has many options to choose, and they can make for you pancakes and omelettes at the moment.