Mercure Jakarta Sabang Reviews

Response from Property: Dear Guest, Thank you for taking the time to share your experience at the Mercure Jakarta Sabang. We are delighted to receive your positive feedback, but we are sorry that your experience did not meet your expectations. Please allow me to express my sincere apologies. At Mercure, we are committed to providing an exceptional service experience for every guest, so your feedback is invaluable to us. Please rest assured that we are taking appropriate steps to address this issue and prevent it from happening again. We appreciate your attention and hope to provide you with even better service in the near future. Sincerely, Manager of Winnayo Wasidi Hotel

Response from Property: Dear Guo Ludeyu, thank you for taking the time to share your feedback with us. While we hope you have a better experience, feedback like this helps us learn and grow. We strive to provide extra guest experiences, but it's clear we didn't do enough in this case. These comments have been shared with our team. I believe this feedback will be an encouragement to all our staff as we work to continuously improve our service quality. If you give us the opportunity to regain your trust, we assure you we will do everything we can to provide you with the wonderful hotel experience that many of our guests love. Sincerely, Wennayo Vasdi, Hotel Manager

Response from Property: Dear Valued Guests,Thank you for sharing your feedback with us.We are pleased to hear that you were satisfied with our hotel service and found our location convenient. However, we sincerely apologize for the inconvenience you experienced due to the noise from the New Year celebration. We understand how this may have affected your comfort, and we truly regret the disturbance caused.Your feedback is very important to us and will be shared with the relevant teams to help us improve guest comfort during special events in the future. We hope to have the opportunity to welcome you back to Mercure Jakarta Sabang for a more pleasant and restful stay.Best Regards,Idham Risdiansyah General Manager

Response from Property: Dear SimoneMF,Thank you very much for taking the time to share your detailed feedback about your stay at Mercure Jakarta Sabang.We truly appreciate your kind remarks regarding the condition of our rooms and are pleased to know that you found them well maintained. We are also glad to hear that our Lobby Manager was able to assist you with an upgrade for your first night, and that you enjoyed the comfort and spaciousness of the suite.At the same time, we sincerely apologize for the inconvenience caused by the room not fully matching the photos and for the need to change rooms the following day. We appreciate your understanding in this matter.Thank you as well for your feedback regarding breakfast. Your comments are valuable and will be shared with our culinary team as part of our ongoing efforts to improve our offerings.With regard to the late check-out request, we regret that our policy did not meet your expectations and that this led to disappointment. Please accept our sincere apologies, as our late check-out charges are applied in accordance with hotel policy and room availability on the day. Your feedback has been well noted and will be reviewed internally.Once again, thank you for sharing your experience. We truly value your feedback and hope to have another opportunity to welcome you back to Mercure Jakarta Sabang in the future for an improved stay experience.Best Regards,Idham Risdiansyah General Manager

Response from Property: Dear Valued Guests,Thank you very much for your kind review.We are delighted to hear that you enjoyed your stay with us, found our location convenient, and experienced helpful and welcoming service from our staff. Your positive feedback is truly appreciated and will be shared with the team as encouragement.We look forward to welcoming you back to Mercure Jakarta Sabang for another pleasant stay in the future.Best Regards,Idham Risdiansyah General Manager

Response from Property: Dear Valued Guest,Thank you for taking the time to share your experience at the Mercure Jakarta Sabang. It is always a pleasure to receive positive feedback, and I apologize that your experience did not live up to your expectations, please allow me to express my sincere apologies.At Mercure, we strive to provide an extra-mile service experience for every customer, therefore your feedback is extremely valuable to us. Please rest assured that we are taking the appropriate measures to address the issue and prevent its future occurrence.We appreciate your sharing concerns, and it is our hope that you will allow to better serve you in the near future.Sincerely,Idham Risdiansyah General Manager

Response from Property: Dear Iba05,We very much appreciate your comments regarding your stay at the Mercure Jakarta Sabang. It is always a pleasure to receive positive feedback and we always strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Winaryo WasdiHotel Manager

Response from Property: Dear Cghn,We very much appreciate your comments regarding your stay at the Mercure Jakarta Sabang. It is always a pleasure to receive positive feedback and we always strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Winaryo WasdiHotel Manager

Response from Property: Dear guest, Thank you for choosing Mercure Jakarta Sabang. We appreciate your feedback and will share your comments with our team. Your feedback will motivate us to continually improve the quality of our service. Thank you for sharing your experience with us. We hope that your next visit will be an even better experience. Sincerely, Idham Risdiansyah General Manager

Response from Property: Dear Xiaoxia177, we thank you very much for your review of Mercure Jakarta Sabang. We are delighted to receive your feedback and will share your comments with our team. We believe that this response will motivate all staff as we strive to continuously improve the quality of our hotel. Thank you again for sharing your experience with us, and we hope you will have a better experience next time. Warm regards, Winner Yovasti Hotel Manager

Response from Property: Dear Patrick Francis,We sincerely thank you for your comments regarding your stay at Mercure Jakarta Sabang. It is always a pleasure for us to receive feedback from you.We will be sure to share your comments with our team, as we believe this feedback will serve as motivation for all of our staff as we continuously strive to improve the quality of our services.Once again, thank you for sharing your experience, and we look forward to welcoming you back in the future for an even better stay.Warm regards,Winaryo WasdiHotel Manager

Response from Property: Dear guest, we appreciate your review of your stay at Mercure Jakarta Sabang. It's always a pleasure to receive positive feedback, and we always strive to continuously improve the quality of our services. Thank you again for sharing your experience with us, and we hope your next visit will be as pleasant as your last. Sincerely, Wennayo Vasidi, Hotel Manager

Response from Property: Dear Saranjit,We very much appreciate your comments regarding your stay at the Mercure Jakarta Sabang. It is always a pleasure to receive positive feedback and we always strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Winaryo WasdiHotel Manager

Response from Property: Dear Shengkun,We truly appreciate your comments regarding your stay at Mercure Jakarta Sabang.It is always a pleasure to receive such positive feedback, and we remain committed to continuously improving the quality of our services.Once again, thank you for sharing your experience. We sincerely look forward to welcoming you back in the near future, and we hope your next stay will be just as pleasant as the last one.Sincerely,Winaryo WasdiHotel Manage