Ayda Mangga Dua (formerly Zuri Express Mangga Dua Reviews

Response from Property: Dear Valued Guest,Thank you for sharing your review regarding your stay at Ayda Hotel Mangga Dua Jakarta.We are glad to hear that you found Grab convenient for getting around and that the rest of your stay was smooth with no issues. However, we sincerely apologize for the inconvenience caused by the room blinds not fully blocking out the sunlight.Please rest assured that we have shared your feedback with our maintenance team to inspect and adjust the window blinds in that room. Thank you for bringing this to our attention, as it helps us improve our room comfort. We hope to welcome you back for an even better stay in the future.Warm regards,Irwan AminudinFront Office Coordinator

Response from Property: Dear Valued Guest,Thank you for sharing your feedback about your stay at Ayda Hotel Mangga Dua Jakarta.We are glad to hear that you appreciated our pricing, room size, and the fast hot water supply with strong shower pressure! While our location is a bit further from the station, we are pleased that our overall facilities and great value made your stay enjoyable.It was a pleasure hosting you, and we look forward to welcoming you back on your next visit.Warm regards,Irwan AminudinFront Office Coordinator

Response from Property: Dear Valued Guest,Thank you for sharing your feedback regarding your stay at Ayda Hotel Mangga Dua Jakarta.We are truly glad to hear that you found our team's customer service excellent. However, we sincerely apologize for the noise disturbance from neighboring rooms and the hallway, as well as the inconvenience caused by mosquitoes in your room.Please rest assured that we take your comments very seriously. We are coordinating with our maintenance and housekeeping teams to immediately step up our pest control measures and inspect the sound isolation in our rooms to ensure a more peaceful experience for our guests.Thank you for bringing these points to our attention, as your feedback helps us improve. We hope to have the opportunity to welcome you back for a much quieter and more comfortable stay in the future.Warm regards,Irwan AminudinFront Office Coordinator

Response from Property: Dear Valued Guest,Thank you for visiting our page. We note your comment regarding platform points.At Ayda Hotel Mangga Dua Jakarta, we are dedicated to providing clear, authentic, and high-quality experiences for all our guests. If you have stayed with us recently and have any genuine feedback or questions regarding our services or facilities, please feel free to reach out to our team directly.Warm regards,Irwan AminudinFront Office Coordinator

Response from Property: Dear Valued Guest,Thank you so much for your wonderful review and for making Ayda Hotel Mangga Dua Jakarta your go-to destination.We are thrilled to hear that you enjoy our breakfast buffet and find our dining options to be both delicious and convenient during your stay. Our culinary team takes great pride in preparing fresh and satisfying meals for our guests every day.It is always an absolute pleasure hosting you, and we sincerely look forward to welcoming you back for another great stay and more delicious meals on your next visit.Warm regards,Irwan AminudinFront Office Coordinator

Response from Property: Dear Valued Guest,Thank you for sharing your feedback with us following your stay at Ayda Hotel Mangga Dua Jakarta.We are delighted to hear that you enjoyed the delicious food served at our on-site restaurant. Our culinary team takes great pride in preparing high-quality meals for our guests. We also appreciate you mentioning our IDR 100,000 security deposit requirement, which is a standard procedure collected upon check-in and fully refundable at check-out provided there are no incidental charges.It was a pleasure hosting you, and we look forward to welcoming you back for another wonderful stay and more great meals in the future.Warm regards,Irwan AminudinFront Office Coordinator

Response from Property: Kepada Tamu Yang Terhormat,Terima kasih banyak atas ulasan dan pujian hangat yang Anda berikan untuk Ayda Hotel Mangga Dua Jakarta.Kami sangat senang membaca bahwa Anda merasa puas dengan kebersihan, kerapian, serta keharuman kamar kami. Kami juga gembira mengetahui kelancaran fasilitas air serta keramahan staf kami turut membuat pengalaman menginap Anda menjadi menyenangkan. Kepuasan dan kenyamanan Anda adalah kebanggaan terbesar bagi seluruh tim kami.Pintu kami selalu terbuka lebar, dan kami sangat tidak sabar untuk kembali menyambut kunjungan Anda di Ayda Hotel Mangga Dua Jakarta pada kesempatan berikutnya.Salam hangat,Irwan AminudinFront Office Coordinator

Response from Property: Dear Valued Guest,Thank you for returning to share additional feedback regarding your stay at Ayda Hotel Mangga Dua JakartaWe sincerely apologize for the confusion and inconvenience you experienced in our gym regarding the air conditioning and equipment power controls. To ensure a seamless experience for your next workout, please note that our main power switches and remote controls are readily accessible near the entrance, and our Front Desk team is always available 24/7 to assist or turn them on for you immediately upon request.We truly appreciate your feedback as it helps us improve our guest signage and instructions in the fitness area.We look forward to welcoming you back and ensuring your next stay and workout session are completely smooth and enjoyable.Warm regards,Irwan AminudinFront Office Coordinator

Response from Property: Dear Valued Guest,Thank you for taking the time to share your detailed review.While we are glad you found our pricing and breakfast offerings to be of good value, we sincerely apologize for the serious shortcomings you experienced during your stay. Finding pests in your room, dealing with mosquitoes, experiencing check-in delays, and encountering an early depletion of our breakfast buffet fall far below the quality and service standards we strive to maintain.Please rest assured that we have taken immediate action:Pest Control: Our pest control vendor and housekeeping team have been instructed to conduct a thorough treatment and deep cleaning of the room.Facility Maintenance: Our engineering team is repairing the broken drawer and inspecting window screens to prevent mosquitoes.Front Desk & Dining Operations: We are reviewing our check-in procedures to reduce wait times and ensuring our F&B team replenishes the breakfast buffet consistently until the official end time at 10:00 AM.We deeply regret the discomfort caused and truly appreciate your feedback as it allows us to address these operational issues directly. We hope to have the opportunity to welcome you back in the future to show you the improvements we have made.Warm regards,Irwan AminudinFront Office Coordinator

Response from Property: Dear Ibu Sri Hidayatullah,Terima kasih banyak atas apresiasi yang luar biasa dan ulasan hangat yang Anda berikan untuk Ayda Hotel Mangga Dua Jakarta.Kami sangat gembira mengetahui bahwa Anda sangat menyukai kelezatan hidangan kami, keramahan tim staf, serta kemudahan akses lokasi kami yang dekat dengan stasiun kereta dan pusat perbelanjaan ITC Mangga Dua. Menyediakan pengalaman kuliner yang memuaskan dan kenyamanan lokasi yang praktis bagi para tamu adalah komitmen utama kami.Pintu kami selalu terbuka lebar, dan kami sangat tidak sabar untuk kembali menyambut kunjungan Anda di Ayda Hotel Mangga Dua Jakarta pada kesempatan berikutnya.Salam hangat,Irwan AminudinFront Office Coordinator

Response from Property: Dear Valued Guest,Thank you for taking the time to share your review following your recent stay at Hotel AyDa Mangga Dua Jakarta.We are pleased to learn that our convenient location, the cleanliness of our bedding, and our professional massage services added value to your experience and provided comfort during your visit.At the same time, we sincerely appreciate your constructive feedback regarding the room windows and street noise. We understand how important a quiet environment is for a restful night, especially for light sleepers. Your comment has been shared with our management team as we continuously evaluate property enhancements, including soundproofing options, to better serve our guests.We highly value your patronage and hope to have the pleasure of welcoming you back in the future, where we would be delighted to assist in allocating a quieter room for your enhanced comfort.Warm regards,Irwan AminudinFront Office Coordinator

Response from Property: Dear Ibu Desi Kurnia,Terima kasih banyak telah meluangkan waktu untuk membagikan ulasan serta masukan yang sangat berharga mengenai pengalaman menginap Anda di Ayda Hotel Mangga Dua Jakarta.Kami senang mengetahui bahwa lokasi strategis kami, kebersihan kamar, serta penawaran harga yang efisien dapat menunjang kenyamanan istirahat Anda selama perjalanan bisnis. Di sisi lain, kami memohon maaf atas ketidaknyamanan terkait antrean check-in saat kondisi ramai serta ketersediaan pemandangan kamar Anda. Catatan Anda mengenai penambahan efisiensi dan Staff Front Office saat jam sibuk telah menjadi evaluasi penting bagi manajemen kami untuk meningkatkan kualitas pelayanan.Jika Anda kembali merencanakan perjalanan bisnis berikutnya, jangan ragu untuk menghubungi kami terlebih dahulu agar kami dapat membantu mengalokasikan kamar sesuai dengan preferensi Anda. Pintu kami selalu terbuka lebar dan kami berharap dapat memberikan pengalaman menginap yang lebih baik lagi di masa mendatang.Salam hangat,Irwan AminudinFront Office Coordinator

Response from Property: Dear Bapak Azmirul Izzat/Che Muhammad,Terima kasih banyak atas ulasan dan apresiasi positif yang Anda berikan untuk Ayda Hotel Mangga Dua Jakarta.Kami sangat gembira mengetahui bahwa Anda merasa puas dengan lokasi kami yang strategis, penawaran harga terbaik, serta sajian makanan yang memuaskan selama menginap. Menyediakan akomodasi yang nyaman, bernilai tinggi, dan mudah diakses adalah komitmen utama kami.Pintu kami selalu terbuka lebar, dan kami sangat tidak sabar untuk kembali menyambut kunjungan Anda di Ayda Hotel Mangga Dua Jakarta pada kesempatan berikutnya.Salam hangat,Irwan AminudinFront Office Coordinator

Response from Property: Dear Valued Guest,Thank you for sharing your feedback regarding your recent stay at Ayda Hotel Mangga Dua Jakarta.We are pleased to hear that you found our rooms clean and our location convenient. Knowing that your stay met your standards and provided a hassle-free experience is highly rewarding for our team.While we are glad to have delivered a comfortable and seamless experience, we always strive to elevate our services to make every stay exceptional. We look forward to welcoming you back on your next visit and providing you with an even more memorable experience.Warm regards,Irwan AminudinFront Office Coordinator