Zuri Express Mangga Dua Reviews

Response from Property: Dear Our Valued Guest,Thank you for taking the time to share your wonderful review regarding your recent stay with us. We are absolutely delighted to read that your experience was so positive.We are particularly pleased that you found the premises comfortable and appreciated the dedication of our Reception team. Your commendation of our staff for being on standby 24/7, their kindness, friendliness, and their efficiency in resolving any issues quickly, is truly encouraging. We strive to ensure all our guests feel supported and well-cared for at all times.It is also gratifying to know that you found our food to be quite delicious. Our culinary team is committed to delivering enjoyable dining experiences, and your feedback is a wonderful validation of their efforts.We sincerely value your patronage and look forward to welcoming you back for another exceptional stay in the near future.We warmly invite you to make Zuri Express Mangga Dua Jakarta your preferred choice for all your future visits.Sincerely,Irwan AminudinFront Office Coordinator

Response from Property: Dear Mr. Chang Liqian,Thank you for your excellent feedback regarding your experience with us. We are truly delighted to read that you feel our offering provides excellent value for money locally and stands out as a great choice for everyone.Delivering exceptional quality, comfort, or service at a competitive price is a core mission for our team, and your recognition affirms that we are succeeding in meeting this goal.We are honored that you consider us a superior option in the local market. This sentiment serves as a great motivation for our entire team to maintain the high standards that you have appreciated.We sincerely look forward to welcoming you back soon.We warmly invite you to continue choosing Zuri Express Mangga Dua Jakarta for an experience that consistently delivers outstanding value.Warm regards,Irwan AminudinFront Office Coordinator

Response from Property: Dear ESKINDER DESTAThank you for your incredibly kind review. We are delighted to hear that you found our location convenient, enjoyed the quiet atmosphere, and experienced the exceptional service from our staff.It's wonderful to know that our proximity to Kuta Train Station and Chinatown, as well as our accessibility to the airport, contributed positively to your stay. We are also thrilled that you thoroughly enjoyed the delicious food served at our restaurant.Your feedback is truly valuable, and we look forward to welcoming you back again on Zuri Express Mangga Dua - JakartaSincerely,Devri rikaldi Hotel Manager

Response from Property: Dear Mrs. Zephryenne,Thank you for sharing your positive feedback regarding your stay with us.We are delighted to hear that you had a very nice stay and found our location to be excellent. We purposely choose our location to provide our guests with the utmost convenience, and we are glad this contributed positively to your experience.It is gratifying to know that you appreciated the abundance of food stalls nearby and the easy access to a convenient store. We recognize that having excellent dining options and essential amenities close by is a key factor in ensuring a truly comfortable and satisfying visit.We hope to have the pleasure of welcoming you back soon.We warmly invite you to return and enjoy the ideal blend of comfort and prime location that our property offers.Sincerely,Irwan AminudinFront Office Coordinator

Response from Property: Hi, SY TeohThank you so much for your kind review! We’re thrilled to hear that you had a great stay at Zuri Express Mangga Dua. Our team strives to provide excellent service, and we’re glad you found our staff helpful and friendly. It’s also wonderful to know you enjoyed the local food options nearby. We look forward to welcoming you again in the future!CheersHotel Manager

Response from Property: Dear Mr. Chee Bin,We would like to express our sincere gratitude for taking the time to share your feedback regarding your recent experience.We are delighted to hear your praise for our Front Office staff, specifically highlighting their patience and politeness. We truly believe that a positive initial interaction is key to a wonderful stay, and your comments confirm that our team is upholding this standard of hospitality.We will share this excellent feedback with the entire Front Office team as a significant recognition and encouragement to maintain their high level of service.We warmly invite you to return to Zuri Express Mangga Dua Jakarta and look forward to serving you again with the same professionalism and dedication.Sincerely,Irwan AminudinFront Office Coordinator

Response from Property: Dear Mr. Valen Hif, Thank you so much for your kind words and for choosing to stay with us at Zuri Express Mangga Dua. We're delighted to hear that you enjoyed your stay and that our hotel met your expectations. Your satisfaction is our top priority, and we're thrilled that you had a pleasant experience.We look forward to welcoming you back in the future for another enjoyable stay.Warm regards,Mada KusumahHotel Manager

Response from Property: Dear Respective Guest, Thank you for taking the time to share your feedback with us. We appreciate your honest comments about our room size and are delighted to hear that you enjoyed our breakfast offerings.We look forward to welcoming you back to Zuri Express Mangga Dua in the near future. If there is anything we can do to make your next stay even more comfortable, please feel free to let us know.Best regards,Mada KusumahHotel Manager

Response from Property: Dear Valued Guest, Thank you for choosing Zuri Express Mangga Dua as your primary accommodation during your visit to Jakarta. If you have any suggestions or feedback, please don't hesitate to let us know, and our team will be more than happy to assist in meeting your expectations for future stays.I have also shared your feedback with Teguh, Alia, Andre, and the Restaurant team and they are delighted that their hard work has met your expectations.Once again, we extend our sincere thanks and look forward to welcoming you back at Zuri Express Mangga Dua in this near future.Best Regards, Mada KusumahHotel Manager

Response from Property: Dear Mrs. Melissa, Warm greetings from Zuri Express Mangga Dua Jakarta. Thank you for taking the time to share your feedback. We sincerely apologize for the initial inconvenience regarding your charger and the confusion during the process of locating it. We completely understand how important it is to receive assistance, especially when it comes to misplaced belongings.Your comments about the effort required to help guests in such situations are truly appreciated. We will take this as a valuable reminder to further improve our service standards and ensure that our team is more proactive and attentive. We are committed to providing the best care for our guests and will strive to do better in the future.Once again, thank you for your understanding and patience. We hope to have the opportunity to welcome you back at Zuri Express Mangga Dua in the future and offer you an even better experience.Warm Regards,Mada KusumahHotel Manager

Response from Property: Dear Mr. Hussain Aanis, Thank you for sharing your feedback with us. I am truly sorry to hear about your disappointment regarding the air conditioning during your stay. We have thoroughly investigated the situation, and I would like to provide some context.Our records indicate that our reception team, along with our engineering staff, promptly checked the AC unit in your room and confirmed it was working properly. Additionally, our receptionist offered you a substitute room, and we followed your request accordingly.To ensure guest comfort and prevent such issues from occurring, we have a daily checklist for Air Conditioning maintenance service as part of our proactive measures. This helps us identify and address potential problems before they affect our guests’ experiences.We apologize if there was any miscommunication or if this did not meet your expectations. Your comfort is very important to us, and we will use your feedback to improve our service and communication further. We hope you will consider giving us another opportunity to provide you with the exceptional experience you deserve.Thank you once again for your feedback, and we are truly sorry for any inconvenience caused.Warm regards,Mada KusumahHotel Manager

Response from Property: Dear Valued Guest, Thank you for choosing to stay with us again after four years and for taking the time to share your feedback. We're delighted to hear that you found our standards consistent and that you had a positive experience during your business trip to Jakarta.Your encouragement is greatly appreciated, and we look forward to welcoming you back on your next visit. If there's anything specific we can do to make your future stays even better, please let us know.Warm regards, Mada KusumahHotel Manager

Response from Property: Dear Sir/Madam, Cleanliness in the hotel area and maintaining excellent service is our responsibility in improving the comfort of all guests. We are always consistent in providing the best experience to all guests from the check-in process to checkout. Zuri Express Mangga Dua is a smart hotel located in the ITC Mangga Dua shopping center, Mangga Dua Mall and the tourist destinations of Kota Tua, Dufan, and Ancol which can be reached in 10 minutes. Thank you for your loyalty in choosing the Zuri Express Mangga Dua hotel as your accommodation in Jakarta. We hope to welcome you back. May you always be healthy Best Regards, Heri Sukesiono Hotel Manager Zuri Express Mangga Dua

Response from Property: Dear Mr. Wai Hung Thank you for sharing your review and rating of your most recent stay at Zuri Express Mangga Dua. We are glad to hear that you enjoyed your stay with us, especially with our staff Service and facilities. We are looking forward to welcoming you back again soon. Best Regards Eko Untoro Hotel Manager