Ashley Sabang Jakarta Reviews

Response from Property: Dear Valued Guest,Thank you for taking the time to share your review.We are pleased to know that you enjoyed your stay at Ashley Sabang Jakarta. We are glad that you found our hotel clean, the check-in process easy, our staff polite, and our location convenient for getting around Jakarta.Thank you for your recommendation. It means a lot to us and motivates our team to continue providing the best service.Thank you for choosing Ashley Sabang Jakarta. We look forward to welcoming you back for another pleasant stay.Kind regards,Raynatha TicoaluArea Hotel Manager

Response from Property: Dear Firzana Firoz,Thank you for taking the time to share your experience at Ashley Sabang Jakarta.We are delighted to know that you enjoyed our strategic location, with easy access to Sarinah, nearby convenience stores, and a variety of local dining options. It is always a pleasure to hear that our guests had a pleasant overall stay.At the same time, we sincerely appreciate your constructive feedback regarding the room cleanliness and the breakfast selection. We apologize that these aspects did not fully meet your expectations as a 4-star hotel. Please rest assured that your comments have been shared with our Housekeeping and Food & Beverage teams for review and improvement, as we continuously strive to enhance the quality of our services.Thank you once again for choosing Ashley Sabang Jakarta. We truly value your feedback and look forward to welcoming you back for an even better experience in the future.Best regards,Raynatha TicoaluArea Hotel Manager

Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback and for choosing Ashley Sabang Jakarta.We are pleased to know that you enjoyed our clean room and strategic location in the heart of Jakarta. It is always rewarding to hear that these aspects contributed positively to your stay.At the same time, we sincerely apologize for the cigarette smell you noticed in the bathroom of your non-smoking room upon arrival. This is certainly not the experience we aim to provide. Please rest assured that we have shared your feedback with our Housekeeping team to strengthen our inspection procedures and ensure that all non-smoking rooms meet our cleanliness and freshness standards before guests check in.Thank you once again for your valuable feedback. We truly appreciate your comments, as they help us improve our service. We look forward to welcoming you back to Ashley Sabang Jakarta and providing you with an even more comfortable stay on your next visit.Warm regards,Raynatha TicoaluArea Hotel Manager

Response from Property: Dear AndreassJT,Thank you for your kind review.We are delighted to hear that you enjoyed your stay and found our location convenient for exploring the neighborhood, local culinary destinations, and nearby attractions. Being situated in the heart of Jakarta is one of the aspects we are proud to offer our guests.Your positive feedback is truly appreciated and motivates us to continue providing memorable experiences for every guest.We look forward to welcoming you back to Ashley Sabang Jakarta for another enjoyable stay.Warm regards,Raynatha TicoaluHotel Manager

Response from Property: Dear Sabihah,Thank you for sharing your wonderful feedback.We are delighted to know that you enjoyed your stay and appreciated our clean, comfortable, and well-maintained hotel. We are also glad that you found our staff friendly and helpful, the room spacious and cozy, and our facilities and location convenient.Thank you for choosing Ashley Sabang Jakarta. We look forward to welcoming you back again for another great stay.Kind regards,Raynatha TicoaluArea Hotel Manager

Response from Property: Dear Our Valued Guest,Thank you for sharing your experience with us. We are pleased to know that you found our room comfortable and appreciated our convenient location, especially its proximity to the local street food vendors.We also appreciate your feedback regarding the breakfast variety. We understand that having more variety during a longer stay can enhance the overall experience, and we will share your comments with our team for further improvement.We hope to have the opportunity to welcome you back to Ashley Sabang Jakarta.Warm regards,Raynatha TicoaluArea Hotel Manager

Response from Property: Dear Valued Guest,Thank you very much for your wonderful review and perfect rating. We are truly delighted to hear that you enjoyed your stay with us.It is great to know that you found our hotel very clean and that our service met your expectations. Your kind words about our team mean a lot to us, especially your appreciation for Mila at the front desk—we will be sure to share your compliments with her.We are also glad that you enjoyed our strategic location with many dining options nearby and the lively atmosphere in the evening.We sincerely look forward to welcoming you back to Ashley Sabang Jakarta for another memorable stay.Warm regards,Winda LieadyHotel Manager

Response from Property: Dear Valued Guest,Thank you for sharing your wonderful feedback.We are delighted to know that you enjoyed your stay and found everything great at Ashley Sabang Jakarta. We also appreciate your feedback regarding the variety of our breakfast menu. Your suggestion will be shared with our Food & Beverage team for further evaluation and improvement.Thank you for choosing Ashley Sabang Jakarta. We look forward to welcoming you back again.Kind regards,Raynatha TicoaluArea Hotel Manager

Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback. We sincerely regret to hear that your experience did not meet your expectations.Please allow us to clarify that the twin bed size in our hotel is 100 cm per bed, not 80 cm as mentioned in your review. Our room types and bed configurations follow the specifications listed on the booking platform. However, we apologize if there was any misunderstanding regarding the bed configuration in the Executive Twin Room.During your stay, our team did offer an alternative room on a higher floor in an effort to accommodate your request, and we are sorry that it still did not meet your preference.Regarding the room rates displayed on Trip.com, kindly note that pricing and promotions may vary depending on availability, demand, and ongoing promotions on the platform.We truly value your feedback as it helps us improve our service and communication with our guests. Should you consider staying with us again, please feel free to contact us directly prior to arrival so we can assist in ensuring the most suitable room arrangement for your stay.Warm regards,Winda LieadyHotel Manager

Response from Property: Dear Valued Guest,Thank you for sharing your experience with us.We are delighted to know that Ashley Sabang Jakarta was your first choice for your business trip. We are also glad you enjoyed our convenient location, the variety of food options around the hotel, clean room, and friendly service from our team.Thank you for choosing Ashley Sabang Jakarta. We look forward to welcoming you back on your next visit to Jakarta.Kind regards,Raynatha TicoaluArea Hotel Manager

Response from Property: Dear Lai Wei Yow,Thank you for sharing your experience with us.We are delighted to know that you had a pleasant stay and appreciated the helpful service from Mika at the Front Desk. We are also glad that you enjoyed our convenient location, close to Gambir Station and surrounded by many food options.Thank you for choosing Ashley Sabang Jakarta. We look forward to welcoming you back on your next visit to Jakarta.Kind regards,Raynatha TicoaluArea Hotel Manager

Response from Property: Dear Valued Guest,Thank you for taking the time to share your detailed feedback. First and foremost, please accept our sincere apologies for the disappointment you experienced during your stay at Ashley Sabang.We are truly concerned to read your comments regarding cleanliness. What you described does not reflect our standards, and we fully understand how uncomfortable this must have felt. Cleanliness is a top priority for us, and we deeply regret that we failed to deliver the level of comfort you rightfully expected. Please be assured that your feedback has been shared immediately with our Housekeeping and related teams for thorough review and corrective action.We also apologize for not arranging the room change as requested. This is certainly not the service experience we aim to provide. We will investigate internally to understand why this was not handled properly and ensure better responsiveness moving forward.Regarding breakfast, we are sorry that it did not meet your expectations. Our breakfast format may vary depending on occupancy levels, but we understand the importance of clear communication and consistent quality. Your comments will help us improve both presentation and guest information in the future.We genuinely value your feedback, as it gives us the opportunity to improve. Should you consider giving us another chance, we would truly appreciate the opportunity to personally ensure a much better and more comfortable experience.Warm regards,Winda LieadyHotel Manager

Response from Property: Dear Kaniz,Thank you for taking the time to share your experience.We are delighted to know that you enjoyed our friendly staff, comfortable room size, and tasty breakfast. We also appreciate your feedback regarding the limited breakfast options, and we will share it with our team for further improvement.Thank you for choosing Ashley Sabang Jakarta. We look forward to welcoming you back again.Kind regards,Raynatha TicoaluArea Hotel Manager

Response from Property: Dear Valuable Guest,Thank you for sharing your honest feedback. We’re truly sorry to hear that your stay did not meet expectations.It is disappointing to learn that you felt our staff did not show enough care during your visit. Providing attentive, warm, and professional hospitality is very important to us, and your experience is certainly not the standard we aim to deliver. We will address this with our team to ensure every guest feels genuinely welcomed and valued.We also appreciate your comments regarding the limited space for belongings. Guest comfort and room functionality are key priorities, and your feedback helps us identify areas where we can improve the overall room layout and storage solutions.We sincerely apologize for the inconvenience and hope you might give us another opportunity to provide you with a much better, more comfortable stay in the future.Best regards,Winda LieadyHotel Manager