Grand Sahid Jaya CBD

Do not stay at this hotel. So I had mistakenly booked a twin room on trip.com and asked the hotel if they were able to switch it to a king bed. They said they could not fulfill our request, which was reasonable. So after being that we went into our room to find the room a complete mess, with the blankets stained, bathroom dirty and windows with mold. We promptly contacted receptionist to which they said they’ll investigate it. At that time they had our luggage somewhere and said they’ll investigate we’re going to deliver it to us. We waited for 40 minutes before receiving an update. They upgraded us to the deluxe twin room but the upgraded room was also not up to standard. For a “5 Star” hotel having the sink create a noise and have dirty rooms with chewing gum under the bed is unacceptable. The hotel manager sent us desert to our room as sorry but it cannot change our mind that the hotel needs serious improvement in its hygiene.

The cleanliness is so bad, the condition inside the hotel that has very good is only at the lobby, but when it come to the corridor direct you to your room, the condition is bad, the room condition also bad, the toilet is not clean, the toilet bowl also bad condition. At first I choose this hotel because it shows 5 star, I booked for 4 days and 3 night. But when I arrived a bit late to indonesia at 8 pm, body also got so much hectic, and the room condition is like hell, I cannot tolerate anymore. I just stay for 1 night and tomorrow on second day I booking for another hotel. I try to get the refund from the hotel, even I know that the policy is non refund but this matter and flaws is not from me, but from the hotel itself, who can stand to stay at this kind of room. I even don't get the refund. So I choose to choose other hotel. Overall is very bad2 experience ever in this hotel. The good thing is only their staff, their staff is very2 good, but the condition of the hotel is not recommended at all.

It's quite clean, but still have so many improvement, aware to customer request, breakfast service (this is the first time I have to wait in queue to get into restaurant, while other guests just walked through it), malfunction of my main door room. Amenities needs attention cause its didn't enough for 2 times bathing. Overall this hotel is still too far to claim itself to five star hotel.

Hotel legend paling the best, dari hospitality service nya, breakfast nya, swimming pool nya, kamar nya luas dan ada bathtub

Frontline reception is friendly and remembers names. I am sensitive to sounds and so the speakers are old and jarring, I even have to ask them to turn down volume on my floor level. Too loud and intrusive even when I am in my room. They don’t have menu in the room and rely on slow traditional method tl deliver for you to read menu in your room. Acoustics and sound blockage bad as I can hear noise from outside glass panel window at night bikes zooming past.