Grand Sahid Jaya CBD

Grand Sahid Jaya CBD Reviews

Grand Sahid Jaya CBD

Jl. Jenderal Sudirman No.Kav. 86, RT.10/RW.11, Karet Tengsin, Tanah Abang, Central Jakarta, Jakarta, Special Capital Region of Jakarta, 10220, IndonesiaView hotel details
Grand Sahid Jaya CBD
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Guest Reviews of Grand Sahid Jaya CBD

7.9/10
Good
237 reviews
Verified reviews
Location8.7
Amenities7.4
Service7.9
Cleanliness7.6
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All reviews(237)
Positive reviews(210)
Reviews with photos/video(45)
Easy to get around(20)
Large rooms(12)
Average sound insulation(11)
Convenient location(11)
Located downtown(10)
Clean pool(9)
Great swimming pool(9)
Perfect for business trips(8)
Negative reviews(26)
worst birthday
Deluxe King Room
Stayed in Jul 2026
Other
2 reviews
3.5/10
Posted on Aug 26, 2026
Lobby is a five star standard. Only lobby. But the room was filty especially the toilet. Algae was everywhere on the wall. Dirty bed sheet, Very Dirty towel which we need to buy our own. Dirty room and bed sheet and pillow smells very bad ordor. Iron board was stained. Toilet roll was not changed. I asked for a higher floor but the front desk receptionist was not professional in managing guest! Every night sleeps thru sweat as the aircon was not cold and very low blowing air. It was rated as 5 star?? It was supposed to be my birthday celebrations flying to jakarta but worst ever hotel I ever stayed in my life. Worst birthday celebrations ever. Even I put remarks in my booking that celebrating my birthday and I was wrong to chose this 5 star hotel. Very disappointed and very frustrated. Change room when I requested, but same standard from the room before except slightly brighter light. Maintenance Manager, did you check the hygiene of your so cald 5 stars rooms and toilet? I can only describe overall, Filthy hotel that I ever stayed. Fall sick now because of the unhygienic room stayed!
6/17
Anonymous User
Deluxe Twin Room
Stayed in Jul 2026
Business traveler
1 reviews
7.5/10
Posted on Sep 11, 2026
The hotel has a strategic location, with plenty of Blue Bird taxis available, making it easy to go anywhere. You can also use Grab or other services. The service was very friendly and helpful. However, it's a shame that the cleanliness was lacking. The toilets around the swimming pool were dirty, and the in-room toilet had an unpleasant odor, making it difficult to sleep and unpleasant to use. The air conditioning also wasn't cold. We went for breakfast at 8:30 AM, but many of the dishes were already gone, and they were slow to replenish. I hope there will be improvements in the future, because a strategic location and friendly service alone aren't enough to entice us to stay again. Thank you.
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Anonymous User
Deluxe King Room
Stayed in Jul 2026
Solo traveler
6 reviews
10/10
Outstanding
Posted on Sep 17, 2026
Conveniently located, the room was clean and well-maintained with complete facilities. The service was warm and attentive, the bedding comfortable, and soundproofing excellent. Great value for money, the stay was fantastic, and I'll definitely choose this place again for my next trip.
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Anonymous User
Nakula
Stayed in Jul 2026
Family
1 reviews
7.0/10
Posted on Aug 10, 2026
the place is in the center of jakarta, very convenient for me to hop on to another place with ease. maybe because of the high season, we just got the different room types from what we've ordered. we got twin bed instead king bed and the slippers was none to be seen because they were empty
Guest User
Nakula
Stayed in Jun 2026
Business traveler
3 reviews
8.0/10
Very good
Posted on Jul 8, 2026
The hotel staff were all very kind and helpful. The facilities were clean and comfortable, making for a pleasant stay. The low water pressure in the shower and the lukewarm water temperature are probably just cultural differences. It's convenient to have a Japanese supermarket nearby.
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SamExplores
Deluxe Twin Room
Stayed in May 2026
Couple
9 reviews
3.0/10
Posted on Jun 30, 2026
Do not stay at this hotel. So I had mistakenly booked a twin room on trip.com and asked the hotel if they were able to switch it to a king bed. They said they could not fulfill our request, which was reasonable. So after being that we went into our room to find the room a complete mess, with the blankets stained, bathroom dirty and windows with mold. We promptly contacted receptionist to which they said they’ll investigate it. At that time they had our luggage somewhere and said they’ll investigate we’re going to deliver it to us. We waited for 40 minutes before receiving an update. They upgraded us to the deluxe twin room but the upgraded room was also not up to standard. For a “5 Star” hotel having the sink create a noise and have dirty rooms with chewing gum under the bed is unacceptable. The hotel manager sent us desert to our room as sorry but it cannot change our mind that the hotel needs serious improvement in its hygiene.
Reni Perwira
Deluxe Twin Room
Stayed in Apr 2026
Traveling with friends
2 reviews
9.5/10
Amazing
Posted on Jun 5, 2026
This hotel boasts a very strategic location in the heart of Jakarta, making everything easily accessible. Public transportation is a breeze with plenty of options. Right in front of the hotel, you'll find an electric TransJakarta stop, and another TransJakarta station is just 100 meters away. For Sundays, it's super convenient – you can just head downstairs and join the Car-Free Day (CFD) activities. The facilities are fantastic, including a gym, sauna, a kids' play area, and a swimming pool area with a wonderfully relaxing Bali-like vibe. It's truly amazing to find such a natural, peaceful atmosphere right in the middle of bustling Jakarta. The room itself is comfortable, and the amenities are quite complete, including a bathtub. The only downside is that the intercom phone wasn't working, which made it a bit inconvenient when I needed to contact customer service or ask for anything else.
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6/13
Response from Property: Dear Mrs. Reni Perwira, thank you for choosing Grand Sahid Jaya and for taking the time to share your experience with us.It brings us great pride to know that our team, was able to make your stay memorable through our Hasta Brata hospitality."On your next stay, we highly recommend taking a short stroll to City walk Sudirman for a relaxed evening of shopping and lifestyle entertainment, just minutes from our lobby.We look forward to welcoming you back to Grand Sahid Jaya for another exceptional stay in the near future.Regards,Herman CourboisGeneral Manager
Nordine 99
Deluxe King Room
Stayed in Apr 2026
Business traveler
50 reviews
9.5/10
Amazing
Posted on May 4, 2026
I had an excellent stay at this hotel in Jakarta. The service was impeccable, and the staff were attentive and highly professional. The room was clean, comfortable, and well-equipped. The breakfast was excellent with a wide variety of options. The location is central, with public transportation nearby, making it very convenient to get around. The atmosphere is very pleasant. I highly recommend this hotel and would gladly stay here again.
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Response from Property: Thank you for your kind review and rating Mr. Nordine 99We trully appreciate having you as guest of ours . We look forward to welcoming you back for another refined memorable experience.Regards,Management & Staff
Guest User
Deluxe King Room
Stayed in Apr 2026
Family
2 reviews
3.0/10
Posted on May 5, 2026
The cleanliness is so bad, the condition inside the hotel that has very good is only at the lobby, but when it come to the corridor direct you to your room, the condition is bad, the room condition also bad, the toilet is not clean, the toilet bowl also bad condition. At first I choose this hotel because it shows 5 star, I booked for 4 days and 3 night. But when I arrived a bit late to indonesia at 8 pm, body also got so much hectic, and the room condition is like hell, I cannot tolerate anymore. I just stay for 1 night and tomorrow on second day I booking for another hotel. I try to get the refund from the hotel, even I know that the policy is non refund but this matter and flaws is not from me, but from the hotel itself, who can stand to stay at this kind of room. I even don't get the refund. So I choose to choose other hotel. Overall is very bad2 experience ever in this hotel. The good thing is only their staff, their staff is very2 good, but the condition of the hotel is not recommended at all.
Response from Property: Dear Guest,Thank you for taking the time to share your detailed feedback. We are truly sorry to hear about your experience and deeply regret that your stay did not meet your expectations.Please accept our sincere apologies regarding the cleanliness issues in the corridor, room, and bathroom. This is certainly not the standard we strive to provide, and we understand how disappointing and uncomfortable this must have been for you, especially after a long journey.We also regret that the condition of the hotel did not reflect your expectations of a five-star property. Your comments have been taken very seriously and shared with our housekeeping and management team for immediate review and improvement.Regarding your request for a refund, we understand your frustration. While our booking policies are in place, we truly regret that we were unable to meet your expectations during your stay. Your feedback highlights areas where we must do better, and we are committed to improving both our facilities and overall guest experience.On a positive note, we are grateful for your kind words about our staff. We will be sure to share your appreciation with the team, as it means a lot to us.Once again, we sincerely apologize for your experience and hope there may be an opportunity to regain your trust in the future with a much improved stay.Best regards,Management & Staff
Anonymous User
Deluxe King Room
Stayed in Sep 2026
Solo traveler
1 reviews
7.0/10
Posted on Oct 7, 2026
Room was quite spacey but amenities were very basic. Some were not provided and has got be requested.. which is very common in most hotels. Items like face tissues, glasses in the toilet, top up of tea/coffee
Anonymous User
Deluxe King Room
Stayed in Aug 2026
Solo traveler
6 reviews
6.5/10
Posted on Sep 27, 2026
Mixed feelings about the experience. On the positive side, the price was surprisingly affordable for a hotel of this category. The location was also very convenient, with an MRT station nearby. However, the cleanliness of the hotel was disappointing and did not meet expectations of a 5-star standard. While the room looked acceptable at first glance, I unfortunately encountered a cockroach during my stay, which was quite unpleasant and concerning.
Anonymous User
Deluxe King Room
Stayed in Aug 2026
Solo traveler
6 reviews
8.0/10
Very good
Posted on Sep 25, 2026
It was reassuring that the male staff at the front desk spoke Japanese. The hotel is huge. The refrigerator wasn't very cold. It's within walking distance of the subway station. I already expected the room to show some wear and tear.
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Atharkhan
Deluxe Twin Room
Stayed in Aug 2026
Business traveler
40 reviews
8.5/10
Very good
Posted on Sep 23, 2026
Hotel is good but need renovation,,, location is extremely great,,, hotel staff very friendly,,, sure will come back,,,
Anonymous User
Deluxe Room
Stayed in Feb 2026
Family
20 reviews
8.0/10
Very good
Posted on Mar 23, 2026
It's quite clean, but still have so many improvement, aware to customer request, breakfast service (this is the first time I have to wait in queue to get into restaurant, while other guests just walked through it), malfunction of my main door room. Amenities needs attention cause its didn't enough for 2 times bathing. Overall this hotel is still too far to claim itself to five star hotel.
Response from Property: Thank you for your kind review and rating,We trully appreciate having you as guest of ours . We look forward to welcoming you back for another refined memorable experience.https://booking.sahidhotels.com/en/offers?hotel=GRSJRegards,Management & Staff
Harry_12
Deluxe King Room
Stayed in Feb 2026
Couple
4 reviews
10/10
Outstanding
Posted on Mar 21, 2026
Hotel legend paling the best, dari hospitality service nya, breakfast nya, swimming pool nya, kamar nya luas dan ada bathtub
Response from Property: Thank you for your kind review and rating,We trully appreciate having you as guest of ours . We look forward to welcoming you back for another refined memorable experience.https://booking.sahidhotels.com/en/offers?hotel=GRSJRegards,Management & Staff