Hotels near Shannon Woods Park, Central Okanagan H

We were greeted by the staff when we arrived. Check-in only took a few minutes. The room was superb. Big and spacious room. We had a king and queen rooms and both has their own toilet and bath. A spacious living room with fire place and a balcony overlooking the mountains and lake. The kitchen has everything you needed. I couldn’t ask for more. The hotel is fantastic.

I had stayed at the TownePlace hotel in December and then again in January. My first visit was good but unfortunately our TV was not working. It was really late when we turned it on so they couldn't fix it. But they were kind enough to try and did offer a second room, which we declined. We still loved the hotel and wanted to give it a second chance. My eldest son has a tumor in his brain that needs to come out. So our visits are stressful. I did email ahead of time and asked if they could just make sure the TV is working, when we arrive. At check in, we received a nice warm welcome to an upgraded room, a welcome bag of goodies, with a card and they even programmed the TV to say ”Good afternoon Christine” This was such a nice touch!!! This hotel knows the importance of customer service. If you are in West Kelowna, for leisure, business or medical reasons, I would highly recommend The TownePlace Suites by Marriott, for a great place to stay!

We just stayed here with a sports team. The hotel seemed to be pretty full, quite busy, but all our staff interactions were really positive. Staff were friendly and helpful and never made you feel overly rushed. They helped our group through the booking process as some got confused, and they applied great common sense to anticipate things and present solutions. There are a couple decor pieces that need an update, mostly I’d say a poor install job during construction of trims and doors, however, rooms were very clean and that’s what matters when staying in a hotel. Athletes found the provided breakfast to have enough options and be truly satisfying in the morning to start their day, and parents enjoyed the attentiveness of staff to ensure hot fresh coffee was always available. I have stayed in a few other hotels in Kelowna and this is the only one I’d go back to. I definitely recommend this hotel.

Stayed for the first time August 2022, room 296. This is now my favourite hotel in Kelowna, I will be coming back every year and staying here. The staff were incredibly fun and friendly, all the common areas were fun to be in. This is not a pretentious hotel, we were smiling the entire time, but the fun vibe in no way sacrificed the service, the service was phenomenal. The staff seems to really love their city and really seemed to love their jobs. The location was perfect to downtown everything was in walking distance and they have bikes if you wanna venture a little further. Roof top deck was the ideal spot to watch the sunsets, the roof top deck had comfy furniture and plenty of room. We looked at the ping pong room and is a perfect spot for kids, we didn’t have time to take advantage of this space but again was a fun room and seemed like a great spot for the kids/teens. Our room was very clean and well decorated, again it was just fun. Working rotary phones were just the icing on the top. We had a great spot to sit outside our room and enjoy the complementary coffee every morning. I recommend the second or third floor room for a nice morning sitting spot. If I had to say what could be improved I would say the TV should be on the wall, it sat on the desk and was hard to see if you were lying down, and it had two remotes, but we didn’t really come here to watch tv so not a huge deal. Other item that it would be nicer if the water pressure for the shower was higher, but again not bad enough that I would not return. Parking lot is tight, so if you have a big truck you’d want to park it out back. All in all, I’d give the hotel an 11 out of 10, no question we will now be coming back year after year. Perfect location, perfect staff, perfect ambiance…it was just the perfect getaway for us.

Everything is good. The service is too bad. And this check-in and check-out time is really not normal Must check in after five o'clock and check out before ten o'clock The point is that this hotel will deduct money randomly! Be careful not to choose this hotel But I feel that this ghost place should be very difficult for anyone besides me to book this hotel with Ctrip. The view of this hotel is very nice. The pool is also very beautiful and big The service is really bad and it's a rogue level I drove from Banff to the hotel which drove for more than four hours and arrived at 10:30 in the evening. Then when I checked in, I told me to ask for a deposit of two hundred Canadian dollars for the pre-sale right I gave her a credit card. Then I took a look at my online banking. More than 320 detained... I asked him what the other one hundred and more were. I didn’t admit it to death. I showed him the voucher. She saw it for five minutes and told me that it was indeed the detained by their company, but she didn’t know what it was. Then I went to the room and started. I was entangled with Ctrip until about 1 a.m. and didn’t even go for a swim. I originally booked this hotel for swimming. Then I told me to give me a reply at 9 in the morning. I woke up naturally at 8:30 in the morning. Wait for the reply. Then tell me The hotel did not deduct my money. It only held me two hundred.... Then I sent the voucher to Ctrip and asked what it was. Then I went to verify it for two hours. During this period, I asked if I could check out later. I was told that it was delayed. There is a tax of 45 USD and 50 room charge. We must leave before ten o'clock and then at half past ten the hotel will come and drive us away, saying that we will not be delayed if we add money. I also told me that there are new guests who want to check in. I'm really It’s too bad. I asked you if the hotel can only check in after five o’clock? You don’t have to draft a lie? I’m really drunk. The service staff in this hotel are like the bandits. At 11 o’clock, Ctrip came to the customer service and told me to verify it. It’s an extra authorization... I really am Spit up. Since I authorized you to tell me in advance! Say two hundred. I deducted more than three hundred and didn’t admit it at the beginning. At the end, I told me that it was all I authorized. I didn’t have the money to hold for you. It’s just that I didn’t do business like this. I told people to hold two hundred and the result was more than three hundred. . Why don't you hold more than 30,000! Said it would be refunded to me within seven working days. It is one thing to refund to me. Your behavior is wrong. Breaking the hotel’s service policy is simply a banditry logic. If you rob someone of your family’s forcible death, you won’t admit it. In the end, all the evidence is displayed. I told me that it was an extra authorization. So why didn't you admit it at first, you are a broken hotel. It's really annoying. It's a big one! And I forgot to say. Why would you give me a two-bedroom suite for my one-bedroom suite? I don’t understand. Did you sell my room? I rely on Why do I need such a big room? My girlfriend and I sleep in separate beds, right? Vomit really The hotel is dying. It’s the same as the room for an 80-90-year-old man. I’m really sorry to have this hotel. I slept for five or six hours at 1,000 yuan. I was held for more than 1,500... Tour. I vomit. The experience is terrible. I came out to travel and encountered this kind of black spot hotel bandit hotel and encountered this kind of bandit customer service staff.

This should not be advertised as a hotel! It is a safe injection house as well as a ‘Turning Points’ facility. My daughters and I were going to stay the weekend, but only stayed 5 minutes. The bathroom in the lobby looked like someone’s backend exploded and it seemed like the pool was giant bathtub. Rooms were dirty with crusty linens/bedding. Stay anywhere else but here!