Candlewood Suites CHAMPAIGN-URBANA UNIV AREA by IHG

Nice and clean

we got to check in early which was really nice after a long day of driving. rooms had everything in them (except ice) but there was an ice maker in the frig. bed was small for a queen but comfortable. first stay in a Candlewood . . very nice.

The hotel stay was fine, but even though I prepaid my stay via a third party app the hotel still charged my for the stay when I checked out. I feel like this is something they regularly do as I heard the front desk speaking to someone on the phone about a refund when I was waiting to speak with them about something. That's not good customer service.

The front office staff member, Terri, was amazing. She was helpful during a very stressful time and appreciate her patience!

Reserved and paid room was given to someone else. Had to accept the only room available which was rejected by others due to no ac.

Kitchenette had everthing we needed. Room was clean and fresh. Staff very friendly and friendly with our dog and gave her treats. My only concern was that the north door did notstay secured and anyone could enter the building.

-Very comfortable beds and pillows -Room size was decent -Kitchen area well stocked with supplies

I stayed just one night, but everything was good. Fast check in, clean room, small equipped kitchen area in the room.

Clean room, easy parking. The thermostat wouldn’t go below 71, which made sleeping comfortably difficult. The front desk staff could have been more friendly.