Guest User
July 31, 2024
Wonder how this hotel has got star hotel certification..My Stay at hotel icon was a nightmare. I checked in at night at around 10.00 pm.my stay was for 9 days.. The front desk staff appeared rude and unprofessional..there was a pwer failure at night.A star hotel does always have a power back up system. Outside temparature was almost 40 degree.. Due to power failure of half an hour, dont know how did we survive🙄 2) Shower was not in a usable condition and tap was not working.. When i registered complained regarding the issue, people started visiting t my room every five minutes which made my stay uncomfortable 3) though our room was double bed occupancy, daily essentiials like tooth brush, bath soap, shower cap were provided for one person only on demand. 4( first two three days, the breakfast buffe was working okayish quality ( but not ay all great), As i had to leave hotel room, by 8.30 for my wprk, i went to have breakfast at 8 in the morning , i was served with uncooked idli at 8.30 after a long argument. 5) room was unhygienic.. Sofa and chair cushoins were so dirty .. A. C was NOT working, so had to stay without A. C . one full night at hot weather. 6) we had to invest double time to get the nornal things done.. For eg.. When i used room service facility, one item brought first and the second item later once you remind them. 7) i was offered with room change option, but denied because there was no guarantee that i can stay peacefully without any complaints in the new room. 8) A wardrobe should have two doors. Icon hote, chandigarh, sector 8 c wardrobe is having only one sliding door., so that the other half is always open. In general, i had to work as a care taker of that room and get the things done for my stay I would like to request icon hotel management that treat guest sincerely, and respect customers value for time
