Anonymous User
I'm sorry that this stay was not a great experience. I stayed in this hotel for two days in a row because I believed I would have a good experience, but unfortunately two very uncomfortable experiences happened.
The first thing is that I didn't stay in the room the next day because I had something to deal with. However, I didn't know that someone would enter the room without communication. When I came back, I found that one bath towel was missing, so I called the front desk. I called, explained the situation, and said I would reply, but unfortunately I didn't receive any feedback until I was about to rest in the evening. I have to admit, it was just such a small thing that I wouldn't even have cared if the second thing hadn't happened.
The second thing is that because I am not a very careful person, I found out that the electric toothbrush was damaged when I needed to brush my teeth at night (it was still in normal use in the morning! I even brushed my teeth twice that morning, and when I found out, the electric toothbrush was broken. It's half detached (I don't believe this is natural damage), and it's not in the same position as in the morning. I called the front desk and she said she would communicate with the guest room aunt. Then she called me back and told me that the guest room aunt said she didn't touch it. Then I asked, is that the matter? She said that I should give feedback to our manager, and then no one took the initiative to contact me for a long time. I admit that the anger had been building up at that time. It was not until a long time later that I called the front desk again, and she responded to my request. Next, I came to the room to confirm the condition of the toothbrush. After that, she seemed to have a normal communication with the manager. After that, the front desk called and asked for my contact information. The manager took the initiative to call me to discuss how to handle it. But I am very sorry that due to the continuous anger tonight I have accumulated a lot of sensitivity. The manager's words, which may have been casual, made me angry. We had some disputes, and my behavior was indeed a bit angry. I am really sorry for this, but fortunately The manager was always very nice and finally gave me the apology I needed in the first place. It's just a sad thing that the end result of the process was exactly what I wanted it to be.
Finally, I feel that part of the responsibility still lies with me. Due to lack of experience, I did not carefully check personal belongings as soon as I discovered the changes in the room to verify whether they were missing or damaged, which led to the unclear identification of this responsibility and made it difficult for me to do so. They thought it might be a false accusation or a frame-up.
It's a pity that this incident ruined my day. I don't know if I am the only one who has this happen and cares about it. It doesn't matter. I just want to remind everyone who is booking that if they leave the room, When you go back, be sure to check whether your personal belongings are lost or damaged as soon as possible. This is absolutely necessary! I also hope that the front desk will remind guests when checking for consecutive stays that someone will enter the room directly without your consent! Don’t leave your guests unprepared.
This is a really bad stay experience and really makes people unhappy. Finally, I would like to say thank you to everyone who has read my review, but I am also sorry that it took you a while to read this unpleasant experience. Finally, I hope you can have a good journey.
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