Changchun Yinlu Hotel Reviews

Response from Property: 尊敬的客人，您好！感謝您選擇入住長春垠祿酒店，並給予我們如此高度的肯定。得知酒店嶄新高端的設施為您帶來了良好的入住感受，且員工團隊的熱情友善與及時響應也獲得了您的認可，我們倍感欣慰。為每一位賓客提供舒適品質的環境與周到高效的服務，始終是我們堅持的方向。您的鼓勵是對我們莫大的支持，我們將繼續保持專業水準，不斷提升服務體驗，誠摯期待您的再次光臨。

Response from Property: 【Bar First Day Special】【Double Bath Package】【1L Craft Beer Voucher】Thank you for your encouragement of Yinlu Hotel! Your satisfaction is our greatest happiness. Having dedicated staff is our good fortune, but having a warm-hearted guest like you is our blessing. We are committed to providing every guest with a high-quality stay experience, and sincerely hope you'll come back often!

Response from Property: 尊敬的客人，感謝您選擇長春垠祿酒店並分享本次入住體驗。得知您在多方對比後仍對我們“沒有失望”，我們深感欣慰。您提到的地理位置便利、充足停車位，以及前台接待流程順暢、主動周到的服務細節，均是我們持續優化的方向。同時，關於客房衞生細節、備品齊全、舒適床品與隔音效果，以及餐飲品質與江景視野帶來的加分體驗，我們也將繼續保持與提升。期待您再次光臨，繼續為您帶來滿意而細緻的入住服務。

Response from Property: 【Bar First Day Special】【Double Bath Package】【1L Craft Beer Voucher】Thank you for choosing Changchun Yinlu Hotel. A bosom friend afar brings a distant land near. Your review is as warm as the sun and as gentle as the spring breeze. We hope each visit brings you a different feeling and surprise.

Response from Property: Dear Guest, thank you for choosing to stay at our hotel and for taking the time to share your experience. During the Spring Festival, there are many tourists traveling to Changchun. Thank you for your positive feedback on the hotel's location, room size, cleanliness, and responsiveness. Regarding your question about breakfast, we have immediately forwarded it to the Food and Beverage Department. We will continue to enrich the breakfast selection and improve the dining experience. Regarding the children's breakfast charge, the hotel charges half price (30 RMB) for children between 1.2 and 1.4 meters tall. This is not an extra charge, and we sincerely apologize for any misunderstanding. We always value the experience of every guest and look forward to providing you with even better service in the near future. We wish you and your family a happy life and all the best.

Response from Property: 尊敬的客人，您好！感謝您選擇入住長春垠祿酒店並分享如此積極的入住體驗。得知您對房間的整潔舒適、設施品質、員工的熱情服務以及酒店優越的地理位置和性價比均給予高度認可，我們深感榮幸。您的滿意是對我們服務與管理工作的充分肯定，也將激勵我們持續保持高標準。衷心感謝您的推薦，誠摯期待在不久的將來再次為您提供愉悦而優質的入住體驗。

Response from Property: 【迷你吧首日尊享】【雙人洗浴套票】【1L精釀啤酒券】感謝您選擇長春垠祿酒店入住，海內存知己，天涯若比鄰。您的評論像太陽一般温暖，春風一般和煦。希望您每次過來可以給您帶來不一樣的心情和驚喜。

Response from Property: 尊敬的客人，您好！感謝您選擇長春垠祿酒店並分享此次入住體驗。得知您對整體感受以及酒店毗鄰伊通河的周邊環境與景觀表示認可，我們深感欣慰。與此同時，對於您提到的電視設備較為老舊、畫面清晰度不足，以及早餐雖品類較多但部分出品口感與品質未達預期的問題，我們深表歉意。您的反饋對我們十分重要，我們將認真重視並持續改進服務與產品細節，努力為賓客呈現更高品質的入住體驗。誠摯期待您再次光臨。

Response from Property: 【迷你吧首日尊享】【雙人洗浴套票】【1L精釀啤酒券】感謝您對垠祿酒店的鼓勵!您的滿意就是我們最大的幸福，擁有用心服務的員工，是我們的幸運但擁有您這樣暖心的賓客，更是我們的福氣。我們一直致力於為每一賓客都帶去優質的入住服務體驗，真誠的希望您常回家看看!

Response from Property: 【Bar First Day Special】【Double Bath Package】【1L Craft Beer Voucher】Thank you for your encouragement of Yinlu Hotel! Your satisfaction is our greatest happiness. Having dedicated staff is our good fortune, but having a warm-hearted guest like you is our blessing. We are committed to providing every guest with a high-quality stay experience, and sincerely hope you'll come back often!

Response from Property: Thank you for choosing our hotel and sharing your detailed feedback. We are delighted that you appreciated the smooth check-in, friendly staff, prime location, and the river view from our floor-to-ceiling windows. At the same time, we sincerely apologize for falling short in other aspects of your stay. We have taken note of your comments regarding the cleanliness of the windows, the outdated bathtub, and the slow room service breakfast delivery. These have been communicated to the relevant departments for immediate review and improvement. Your insights are invaluable in helping us enhance our service quality, and we are committed to refining our attention to detail to provide a more modern, efficient, and client-oriented experience.We truly hope to have the opportunity to welcome you back in the future and to restore your full confidence in our hospitality. Wishing you pleasant travels ahead!

Response from Property: Thank you so much for taking the time to share such a detailed review of your stay! We are truly delighted to see your positive feedback on our comfortable heating and clean room, which is exactly what we strive to provide. It was an honor to upgrade you to a river-view room, allowing you to enjoy the beautiful riverside scenery. We are also pleased that you were satisfied with the hotel's affordable prices, the diverse buffet, and the delicious late-night snacks. Your "I'll definitely come again" is our greatest encouragement! We have shared your positive review with all our staff and look forward to your next visit. Have a wonderful time!

Response from Property: 【迷你吧首日尊享】【雙人洗浴套票】【1L精釀啤酒券】感謝您對垠祿酒店的鼓勵!您的滿意就是我們最大的幸福，擁有用心服務的員工，是我們的幸運但擁有您這樣暖心的賓客，更是我們的福氣。我們一直致力於為每一賓客都帶去優質的入住服務體驗，真誠的希望您常回家看看!

Response from Property: Dear Guest, Thank you for taking the time to share your detailed experience of your stay. Your affirmation and criticism are very important to us and are the greatest motivation for us to continuously improve our service quality. First of all, we sincerely apologize for the unstable shower water temperature you mentioned. We fully understand and feel ashamed that you called the "water temperature problem" a "fatal flaw." After receiving your feedback, our engineering team immediately conducted an emergency inspection and repair of the water supply system in all rooms to ensure its constant temperature stability. We apologize again for any inconvenience this may have caused you. On the other hand, we are very pleased to see that you were satisfied with the smart toilet, the overall cleanliness, the beautiful environment of the Yitong River, and the warm service of our staff. Your recognition is a great encouragement to our team, and we will convey your praise to our colleagues in the relevant departments, who will be greatly encouraged. At the same time, disturbing guests while they enjoy breakfast or afternoon tea is absolutely not in line with our service principles. We have conducted serious communication and training with the relevant teams regarding this matter, and have re-standardized our work processes to ensure that every guest's time at the hotel is relaxing and enjoyable. Please rest assured that this situation will never happen again. Your experience has provided us with valuable and specific directions for improvement. We sincerely hope to have the opportunity to serve you again in the future. Thank you again for your frankness. Have a nice day!