Fairfield by Marriott Changchun Chaoyang

The first hotel I stayed at in Changchun was the Changchun Marriott. I expected it to be a high-end chain hotel, with the usual standardized service, just like InterContinental or Hilton. Instead, I ended up paying five-star prices for what felt like a county-level guesthouse – it might even have been worse. At least in a county guesthouse, you don't find dust mites in your bed. This was my first time experiencing an international five-star hotel group that felt worse than a three-star budget hotel. How can a county-level guesthouse not have dust mites in the bed? At 3:30 AM, I was bitten awake by dust mites, my legs and hands covered in itchy little bumps! I complained to the front desk, but there was no response. The breakfast buffet was also a letdown. There were very few dishes. I took a picture of the entire small dining area. There were only 4 hot dishes, everything else was cold, along with the usual bacon and sausages. On the other side, there were four types of staples: fried noodles, fried rice, steamed buns, a kind of baozi, and mung bean cakes. The salad bar took up 90% of the refrigerated display case, along with three old pickled vegetables (who knows how long they'd been there) and plenty of salad dressings, also in the refrigerated case. Oh, and the service staff in the Marriott restaurant were all older women, just like at a convenience store. Two of them were standing near the drink station, chatting with each other while guests were around. I wonder how Marriott trains its staff. Maybe when a manager came, they'd rush to clear plates even if guests hadn't finished eating. The meal made me so uncomfortable. The tofu pudding had too much starch and no flavor, like it came from a pre-packaged meal. When I reported the dust mite problem in the bed to the front desk, all they did was say a manager would contact me, with no other action. Then I heard nothing back. Big hotels really act like they're above it all. Oh, and I used points to upgrade my room when I booked. At the front desk, they first said there were no premium rooms available. When I mentioned I had used points, they then said an upgrade just meant moving me to a higher floor. That's what they called an upgrade, which completely baffled me. I've never heard InterContinental or Hilton explain an upgrade like that. So, my points were used, but I didn't get an upgrade. The online platform showed a mini-bar and other amenities that I never saw. This is the worst hotel I've ever stayed at. They also advertised a mini-bar, but I booked two rooms and didn't see a mini-bar in either of them. And for a major international brand like Marriott, their ice bucket was a paper cup – you read that right, a small disposable paper cup. I seriously doubt this is a top-tier Marriott. As for the service attitude, forget about mid-range brands like Atour or All Seasons; it was even worse than a Hanting Inn. It felt like they had no training whatsoever. Staff were standing at the front desk playing on their phones, or chatting amongst themselves. Their attire looked like they were part-time insurance salespeople, some wearing clothes that didn't seem to be their own. This is supposed to be a top-tier brand? I'm absolutely speechless. Oh, and they also tried to get guests to pay offline, asking them to cancel their online booking and pay the same amount in person.

Initially, the price of this hotel seemed quite steep. Compared to other hotels in People's Square and Culture Square during the same period, which were priced between 200-300, its geographical location wasn't particularly advantageous. However, after staying for just one night, I decided to extend my stay. **Pros:** 1. **Quiet:** I'm not sure if it's due to low occupancy or excellent soundproofing! During my stay, aside from very occasional sounds of glass doors closing, there was essentially no annoying door slamming, loud talking in the hallways, or sounds from other rooms' plumbing or TVs. This aspect rivals star-rated hotels and allowed me, a light sleeper, to get a good night's rest. 2. **Environment:** The hotel occupies its own building. You need a key card to access the elevators, and food deliveries are brought to your room by a robot, ensuring safety and minimizing unwanted incidents. There's a gym and a self-service laundry room (with washers and dryers). It's very close to the Line 1 subway station, less than a 5-minute walk. You can get here directly from Changchun Station without needing to transfer lines, which is great for not having to drag luggage around. 3. **Facilities:** The smart toilet, Midea central air conditioning, and bedding were all excellent. The toilet is fully automatic with heating and flushing, and I never experienced any flushing issues. There was no loud noise from the exhaust fan in the bathroom – in fact, I couldn't even tell there was one, yet the bathroom remained odor-free. The central air conditioning, even when on all night, effectively regulated the temperature without any noisy fan sounds. The mattress was comfortable, and the duvet was new, though there was a slight down feather smell. 4. **Service:** I had requested a room away from the elevators and for the room to be smoke-free, and the hotel staff managed to accommodate both requests perfectly. 5. **Dining:** The buffet breakfast was good, offering a mix of Western and Chinese options, not just a boiled egg and plain congee. I saw some online reviews mentioning low water pressure. During my stay, I found the water flow from the tap to be normal, similar to what you'd find at home. It's just not like some hotels where the water gushes out with full force as soon as you turn on the tap; I found it perfectly adequate. I deducted a point for service because when I asked the front desk about check-out time, they said 12 PM. I tried to request an extension until 2 PM, but was told it was not possible, with 1 PM being the absolute maximum. I was trying to figure out my itinerary, when on the morning of check-out, I realized my booking actually included a late check-out until 2 PM. I found this strange – didn't it show up on their front desk system? I had to show my booking confirmation to the front desk staff before they finally granted the extension. Additionally, there aren't many commercial shops, restaurants, or places to buy things near the hotel. However, the good news is that taking a taxi to major downtown attractions is within 20 minutes.

The hotel's location is great, convenient for getting to different areas, and near MixC City, which is excellent for shopping. The hotel facilities are very new, the lobby is grand, and the dinner offers a rich variety of choices. The soundproofing is also good. The rooms are divided into different functional areas, which is very thoughtful. Even rooms facing the road aren't noisy. There's a safe, a mini-fridge with some drinks inside. The bedding is very comfortable, and the hairdryer works great. It's excellent value for money, highly recommended.

The hotel is relatively new, and both the lobby and rooms are clean and comfortable. The front desk staff and housekeeping team were very responsive to guest requests and provided warm service. The breakfast was also excellent and varied.

This hotel, newly opened in 2026, is located on Renmin Avenue, near Northeast Normal University. The overall environment is very quiet, the hotel facilities are new, and the rooms are spacious, ensuring a peaceful stay. The staff are very friendly, responsive, enthusiastic, and polite. The hotel also has a small courtyard, making parking convenient and very friendly for families traveling by car. It's worth mentioning that the soundproofing in the hotel rooms is also good, making it highly recommended for families with children. The breakfast is a buffet; while not a luxury spread, the variety is quite rich, and the fruits are very fresh.

The room initially had a strong cigarette smell, but after I reported it, the staff promptly moved me to another room. The staff's attitude was excellent, and the breakfast selection was extensive. The room was also clean and tidy.

This is a new hotel with excellent facilities. The bathroom is great, and the TV is easy to use. The food is good, and they even have a delivery robot for room service. The parking lot offers fast charging. While the bedding was clean, the mattress and pillows were a bit too soft for my preference.

The hotel is located in the city center and is quite new overall. There's a snack street nearby, and Nanhu Park is right next door. You can find many old-fashioned restaurants that locals frequent. My main reason for coming this time was for the 'Guo Bao Rou' (sweet and sour pork) and other Northeastern dishes, which were both affordable and plentiful. The people of Changchun are also very welcoming. The front desk service was good; they helped us switch to a better room when our initial one wasn't suitable. The sound insulation for the floorboards isn't great, as we often heard children running upstairs. The breakfast selection isn't extensive, so if you have high expectations for breakfast, I'd recommend eating out. Parking is convenient, making it a good choice for those traveling by car.