Vienna International Hotel (Changchun FAW) Reviews

Response from Property: Dear guests, thank you for choosing to stay at the Vienna Hotel Changchun FAW, and thank you very much for your recognition of our hotel. I is a pity that you did not get your 5 star review. We will continue to work hard to create surprises and moving customers, look forward to your visit again!

Response from Property: Dear guest , thank you for your support of our hotel and sharing your stay experience . Looking forward to your next visit！（尊敬的賓客，感謝您對我們酒店的支持並分享您的入住體驗。期待您的下次光臨！）

Response from Property: Thank you for your connebts and look forward to seeing you again

Response from Property: Hello, thank you for your recognition of Xiaowei. As long as you come to the hotel, you are our distinguished guest. We are willing to do our best to make your trip to Vienna easy, pleasant and smooth, and let you experience the unique style of Xiaowei. We will receive you with heart, observe with heart, and find opportunities to provide you with services with heart, so that you can feel caring, convenient and good value for money during your stay. Your satisfaction is our pursuit, and we look forward to seeing you again

Response from Property: Hehehe, so happy, so happy, I accidentally got praised, I give you a heart 🌹, come again next time, okay, Xiaowei likes you so much😍

Response from Property: Dear guest, hello! We have reported the odor issue you mentioned to the relevant departments. Secondly, regarding the incident of your skirt being lost in the room, management takes it very seriously. We urgently contacted all staff on duty that day, including Housekeeping and Security, to conduct a thorough re-inspection and verify the relevant area's surveillance footage. We have indeed done our best to help you recover your valuables. We apologize for this. All staff at our hotel have undergone training and assessment on standard property management procedures. We hope you can recover your skirt as soon as possible. We wish you a happy stay!

Response from Property: Dear guest, thank you for visiting our hotel, thank you for your recommendation and thank you for your kind comments. This is your home, welcome to come back often! We will work hard to improve the quality of service starting from the small details, strive to provide guests with a good accommodation environment, and make Xiaowei your home during your journey. Thank you again for your affirmation of the hotel. We look forward to visiting you again and wish you a pleasant journey!

Response from Property: Dear guests, thank you very much for your praise of our hotel, we will continue to do our best to live up to your praise. Thank you again for your affirmation of the hotel, look forward to visiting again, and wish you a pleasant journey!

Response from Property: Dear guest, we sincerely apologize for the inconvenience caused to you. Regarding your feedback on guest information and invoice information, which is always a key concern of our hotel, we are not in a position to disclose the privacy of guests to anyone. Therefore, we need to inform you that the guest himself needs to contact us. We hope you understand. (In addition, after verification by the relevant department, the front desk immediately issued the invoice to the guest when he checked out. The invoice is already in the guest's hands, please check it.) I wish you a happy life and good work!

Response from Property: Dear guest, we are deeply sorry and regretful that we have not received your full 5-star praise. We will strive to provide the best environment and the best service, and serve you with higher quality. We look forward to seeing you again.

Response from Property: Dear guest, hello! I'm "Xiao Wei," your personal online butler. Thank you for taking the time to leave a sincere review of our hotel. I'm deeply ashamed to have caused you a negative experience. Providing you with the best possible stay is our hotel's greatest pursuit! Regarding the breakfast issue, I've noted it and will immediately improve it. To meet your daily needs, the hotel offers 40 healthy and nutritious breakfast options, and we hope to provide you with the best breakfast experience possible. We recommend you join our Vienna Gentlemen's Club to enjoy a more unique membership experience. We look forward to your next visit.

Response from Property: Dear guest, thank you for your review of our hotel! We apologize for any inconvenience caused by price fluctuations during your stay. While price fluctuations are a general trend, the hotel has also launched a free breakfast promotion for Jinjiang members. Join Jinjiang and enjoy member discounts and benefits by booking through the Jinjiang Hui app. The hotel also offers a variety of room types and price points, with many great deals. We look forward to seeing you again!

Response from Property: Dear guest, thank you for your review of our hotel! We are deeply sorry that we did not receive your five-star rating. We hope you can provide valuable feedback to improve our service quality. We look forward to receiving your five stars when you visit us next time!

Response from Property: Dear guest, thank you very much for choosing to stay at Vienna International Hotel Changchun FAW and for taking the time to share your stay experience with Xiaowei. We are also very sorry to learn that you are dissatisfied with Xiaowei's service. If you are dissatisfied with anything during your stay, you can call the service butler at any time. The service butler is on call 24 hours a day to help you solve the problem and ensure you get a satisfactory answer within 10 minutes. Your opinions and suggestions will help us continuously improve and maintain a high level of service and make our service more and more perfect. We will strive to do better. If you come here next time, I hope you will book our hotel again and give us an opportunity to apologize in person. The entire hotel staff sincerely looks forward to your next visit and wish you a happy life and all the best!