This hotel looks nice for taking photos (and indeed, many people come here just for that), but if you're looking for it to impress you with its details, you'll likely be disappointed. The lake view from the King Size room is indeed good, but whether it's worth the price is debatable. Here are some of my complaints.
The lobby entrance is hidden, so the driver missed it and drove past. The concierge came over but seemed unsure of what to do. Only when I started taking my luggage out of the car and asked him if he was there to help did he react.
The room cards are very cheap and lack any design, completely clashing with the hotel's style. I asked for two cards, and on one of them, the surface laminate was already peeling.
There were fingerprints on the back of the makeup mirror, indelible water stains on the counter, and the bathtub wasn't cleaned properly.
The management is chaotic, and there are internal communication issues. I asked the butler via WeChat if the Jade Lotus Restaurant required a reservation. First, they said yes, then a moment later, they said no. When I arrived, I was told the restaurant was closed for a private event, but then they eventually told me they had arranged a temporary dining area.
Regarding the Jade Lotus Restaurant, I won't comment on the taste of the dishes. However, one dish, the Yellow Braised Lotus Fish, was brought out with a portable gas stove to keep it warm. When the staff placed it, they positioned the flame adjustment knob facing away from me, and then never paid attention to the heat. I had to ask them to turn down the heat once, and by the time I left, the soup was nearly burned dry.
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