This is a new hotel, and while its location is a bit out of the way and the design concept is good, the facilities and staff training are severely lacking, and their service awareness is low.
1. The room was very small and on a low floor, which felt quite claustrophobic. There was no scenery to enjoy outside the window, just obstructions. And this was after an upgraded room type.
2. There were no slippers in the room, and I searched for a long time without finding any. The toilet flush button wasn't obvious, and the external foot-operated flush button didn't work. I tried it for a while. I suggest fixing the external flush button or adding clear instructions.
3. SF Express couldn't deliver or pick up parcels directly from the room. I understand that food deliveries can't come to the room, but SF Express picking up documents isn't allowed either? Couldn't the front desk staff help press the elevator button? Guests shouldn't have to come down themselves.
4. I was clearly approved for a late checkout until 2 PM, but I received a call at 1:20 PM, which woke me up, and then another call at 1:45 PM. If they were going to call twice, was the first call really necessary? Are they that afraid of guests overstaying?
5. Initially, the front desk didn't proactively give me a room key card. I had to ask for it. Be more generous; electricity isn't expensive now, and not much would be wasted. It's winter; who understands that feeling of returning to the hotel after being out and being hit with a blast of cold air? Hotel management should experience this themselves.
6. Don't say I'm nitpicking; these are basic expectations. I've stayed in hotels that meet all these points, or even better, for a lower price.
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