Northwest Gate of Wanjiali International Shopping Plaza, No. 99 Wanjiali Middle Road, 26th Floor Lobby of the Hotel (located in the northwest direction), Furong District, Changsha, Hunan, 410000, ChinaView hotel details
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Guest Reviews of Wanjiali International Hotel
8.9/10
6038 reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
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Location9.0
Amenities8.7
Service9.0
Cleanliness9.0
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Positive reviews(5934)
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Easy to get around(1189)
Friendly front desk staff(592)
Convenient for shopping(592)
Close to metro(343)
Loved the night views(253)
Luxurious(233)
Has facilities for children(105)
Nice bathtub(97)
Negative reviews(104)
Guest User
Deluxe Queen Room
Stayed in Aug 2026
Traveling with friends
1 reviews
10/10
Outstanding
Posted on Sep 13, 2026
This twin-bed suite was the perfect choice for our family trip; it really maximized both value for money and comfort. I genuinely recommend it for families traveling together! The room was incredibly spacious, and the twin-bed layout was ideal for a family, ensuring no one felt cramped and making for a very comfortable stay. All the facilities were brand new and well-maintained; the bedding was soft and clean, so we slept soundly. The room had excellent natural light and ventilation, and the cleaning was meticulous – not a speck of dust even in the corners. The bathroom facilities and electrical appliances all worked smoothly and were very convenient to use, providing a high-quality living experience.
The biggest bonus was definitely the hotel's service! I have to give a special shout-out to the lady at the front desk, 273 – she was incredibly gentle and thoughtful! We ordered takeout several times during our stay, and sometimes the delivery was misplaced. Every single time, she patiently helped us find it and even made extra trips to deliver it to our room. Her dedication to detail was exceptional and truly heartwarming.
And the hotel's location is absolutely fantastic and so convenient! The entire building has everything you need for dining, entertainment, and shopping. You don't have to go far at all – you can eat, shop, and enjoy leisure activities all in one building. It's perfectly suited for families with children or any family outing, making it both hassle-free and effortless. Highly recommended!
Original textTranslated by Google
Response from Property: 尊敬的客人,您好!感謝您選擇長沙萬家麗國際大酒店並分享詳盡的入住體驗。我們很高興您在雙床套房中感受到寬敞舒適、環境通風采光良好,床品與衞生細節也讓您安心入睡。對於您提到的服務支持與外賣協助,我們將把您的認可傳遞至相關團隊;同時也感謝您對酒店一體化商圈位置的肯定。期待您與家人再次光臨,繼續享受更省心的旅程。
Guest User
Deluxe 2-bed Room
Stayed in Jul 2026
Family
18 reviews
10/10
Outstanding
Posted on Aug 22, 2026
Our family stayed at the Wanjiali Hotel for a weekend, and the overall experience exceeded our expectations – everyone was very satisfied. The hotel's location is superb, with direct subway access to major attractions downtown. Downstairs, there's a shopping mall and food court, making dining and shopping a one-stop affair, which was especially convenient when traveling with kids. The high-altitude lobby is grand and elegant, and front desk staffer Xiao Li (176) provided warm and attentive service, making check-in efficient and quick. Our family room was spacious and airy, with soft and comfortable bedding. It was spotlessly clean, with child-safe corner protectors and even kids' toiletries, showing great attention to detail. The hotel amenities are plentiful; the cultural exhibition hall on the 11th floor and the observation deck on the 28th floor are both free to visit, offering leisure and photo opportunities without even leaving the building. The room had excellent soundproofing, the bathroom was well-designed with a separate wet and dry area, and there was plenty of hot water. This hotel is perfectly suited for seniors relaxing, kids playing, or adults traveling. It offers great value for money, making it an excellent choice for family trips. We'll definitely choose this hotel again when we visit Changsha.
Original textTranslated by Google
Response from Property: 尊敬的客人,您好!感謝您選擇長沙萬家麗國際大酒店並分享週末親子入住體驗。得知您對酒店區位交通便利、樓下商場美食城一站式出行、家庭房空間與床品舒適度、環境整潔衞生細節以及良好的隔音與衞浴體驗表示滿意,我們深感欣慰。同時,您提到的前台176小李辦理高效細緻、樓層文化展館與觀景台免費遊玩及整體性價比,也體現了我們對服務與細節的持續用心。期待您與家人再次蒞臨,繼續在萬家麗收穫更從容的度假時光。
mydjrjjl...
Deluxe Queen Room
Stayed in Jul 2026
Traveling with friends
14 reviews
10/10
Outstanding
Posted on Sep 22, 2026
My stay at the Wanjiali Hotel in Changsha was fantastic! I booked a king-sized room and huge thanks to Ms. 192 from the hotel for arranging a spacious room with excellent natural light. It was spotlessly clean and free of any strange odors. The mattress was just the right firmness, ensuring a super comfortable night's sleep after a long day of sightseeing. The bathroom featured a wet/dry separation, and all the toiletries were provided. The hotel's location is incredibly convenient, directly connected to the subway, with a mall right downstairs – perfect for dining and shopping without having to travel far. In my free time, I even went to the rooftop helipad to enjoy the expansive night views of Changsha. The service was excellent, check-in was efficient, and any issues were addressed promptly. The hotel amenities are comprehensive, and overall, it offers great value for money. It's a perfect choice whether you're traveling for business or leisure – highly recommend!
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6/8
Response from Property: 尊敬的客人,感謝您選擇長沙萬家麗國際大酒店並分享本次入住體驗。我們很高興得知您預訂的大床房空間寬敞、採光良好,客房衞生清潔且無異味,床墊軟硬適中讓您在遊玩後獲得充足安穩的休息;同時您對衞生間乾濕分離與洗漱用品齊全給予了肯定。酒店地處萬家麗商圈,地鐵便捷銜接,樓下商場配套完善,頂樓停機坪亦為您呈現開闊夜景。我們將繼續以高效的入住服務與及時的響應為您提供更優質的體驗,期待您的再次光臨。
Guest User
Deluxe Queen Room
Stayed in Jul 2026
Business traveler
4 reviews
10/10
Outstanding
Posted on Aug 12, 2026
I was dispatched to Changsha for a last-minute business trip. I compared three or four hotels before finally settling on this one, with my main goal being to peacefully get my work done without being bothered by trivial matters. To my surprise, my stay here far exceeded my expectations.
The location perfectly met the needs of a business traveler. Shared bikes were parked right downstairs, so if I was in a hurry, I could grab one and be at my client's building in two minutes, without waiting for a ride-hailing car to take a long route. As soon as I arrived at the hotel entrance with two large suitcases, Concierge Lady 273 immediately came over, took my bags, and offered me a cup of tea to quench my thirst. This service really touched my heart.
After checking in, the concierge lady drove me directly to my room in the hotel's exclusive concierge car, luggage and all, saving me from having to drag my suitcases down a long hallway. Usually, my biggest fear when ordering takeout is the delivery person calling and me having to go downstairs to pick it up. This hotel completely eliminated that worry. Once the takeout arrived, the front desk staff verified the information and quietly delivered it right to my room door, without disturbing my rest.
My stay at Waniali completely surpassed my expectations for a typical business hotel. From the convenience of the concierge car taking me directly to my room, to the thoughtfulness of not having to go downstairs to get my takeout, every aspect showed genuine consideration for the guest's perspective. There were no flashy marketing gimmicks, yet the warm and practical spirit of the local Changsha people was hidden in every small detail. Whether you're here for a tourist visit or a short-term stay, this is hands down my top recommended hotel in the Waniali area to my friends.
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6/9
Response from Property: Dear Guest, Thank you for choosing Changsha Wanjiali International Hotel and sharing your stay experience. We are pleased to learn that the hotel's location perfectly suits your business travel needs, making your arrival more convenient when you are in a hurry. We also appreciate your positive feedback on the concierge service and pick-up process. Upon arrival with your luggage, the concierge team immediately provided guidance and refreshments, and then used a dedicated limousine to safely escort you to your room, ensuring a worry-free and comfortable experience. Your positive feedback on our food delivery service, where you didn't need to go downstairs to pick up your order and it was delivered quietly after verification at the front desk, is also very encouraging. We look forward to your next stay in Changsha and providing you with the same attentive and reliable service.
Guest User
Deluxe 2-bed Room
Stayed in Jul 2026
Family
4 reviews
10/10
Outstanding
Posted on Aug 9, 2026
My first stay at the Wanjiali Hotel truly impressed me. From the moment I stepped into the lobby, the high-ceiling design paired with crystal chandeliers exuded grandeur and style – perfect for photos. The room was spacious and bright, and the new facilities were a pleasant surprise – smart toilets and electric curtains added thoughtful touches. The bedding was so soft it felt like sleeping on a cloud, ensuring a genuinely good night's rest. What surprised me most were the amenities and location. Downstairs is the Wanjiali International Mall, offering a one-stop shop for shopping and dining, with everything from authentic Hunan cuisine to popular bubble tea spots. The hotel has seamless access to Metro Lines 2 and 5, making it incredibly convenient to get to Orange Isle and Wuyi Square. The Cultural Grand View Garden on the 11th floor and the helipad on the 28th floor offer amazing views. Going up in the evening to see the city lights was stunning, and every photo turned out great. Staff member 266 was warm and professional; the front desk processed check-in quickly, patiently guided me when I asked for directions, and even proactively recommended local snack shops. For this price, getting such amenities is incredible value for money. I will definitely choose this hotel again next time I'm in Changsha – highly recommended!
Original textTranslated by Google
Response from Property: Dear Guest, Thank you for your first stay at Changsha Wanjiali International Hotel and for sharing such a wonderful experience. We are delighted that you were impressed by the ambiance created by the high ceilings and crystal chandeliers in the lobby, the spacious and bright rooms, and thoughtful details such as the smart toilet and electric curtains. The soft bedding also ensured you had a good night's sleep. The convenient location you mentioned is equally pleasing: it's conveniently located next to Wanjiali International Mall with complete amenities, and offers easy transfers to Metro Lines 2 and 5, making it easy to reach Orange Isle and Wuyi Square. Thank you also for your positive feedback on the service provided by our staff, 266. We look forward to choosing us again on your next trip to Changsha and continuing to enjoy an even more comfortable stay.
Guest User
Deluxe 2-bed Room
Stayed in Jul 2026
Family
1 reviews
10/10
Outstanding
Posted on Aug 12, 2026
The hotel's location is excellent, and all the rooms are on high floors. The room size was surprisingly large and very comfortable. The staff's service attitude was truly amazing; they even helped clean the room after we had a late-night snack and gave us extra bottled water when they realized we had several children. 👍👍👍 We stayed for two days with our whole family, from young to old, and everything was comfortable – the food, accommodation, and transportation. Next time I'm in Changsha, I'll definitely choose Wanjiali again!
Original textTranslated by Google
Response from Property: Dear Guest, Thank you for choosing Changsha Wanjiali International Hotel and sharing your stay experience. We are delighted to learn that the hotel boasts an excellent location, comfortable high-floor rooms with great views, and spacious rooms that exceeded our expectations. The overall environment made you and your family feel safe and comfortable. We also appreciate your recognition of our staff's service. Their assistance after late-night snacks and thoughtful details made your two-day stay and meals much more convenient, which we greatly appreciated. We look forward to your next visit to Changsha and choosing Wanjiali again.
Guest User
Deluxe 2-bed Room
Stayed in Jul 2026
Family
7 reviews
5.5/10
Posted on Aug 9, 2026
Our first night in Changsha, we chose a B&B that was an absolute disaster, so we decisively switched to the Wanjiali Hotel, and it was truly excellent. It's an older hotel, but very clean. The entire hotel is like a tourist attraction in itself, and I could spend days just exploring the mall downstairs – it has everything from food to entertainment and shopping. The only downside, and it's a significant one, is the breakfast. I'm not sure if it's outsourced, but it really lowers the hotel's overall standard. It was honestly unspeakable, incredibly dirty. The coffee machine and beverage dispenser were caked with grime, the floor was sticky, and the knife used for cutting fruit seemed to have cut something else entirely – I swear I could smell body odor from it. We even added breakfast for three people for three days when we checked in, but after eating it on the first day, we never went back. What a waste of money for those three days.
Original textTranslated by Google
Response from Property: Dear Guest, thank you so much for choosing Wanjiali International Hotel and leaving a genuine review! We are delighted that, despite the less-than-ideal experience at our guesthouse, our hotel was able to provide you with a comfortable stay. Thank you for your recognition of the hotel's facilities, location, and service. The hotel is located near a large shopping mall, offering a one-stop shop for dining, entertainment, and shopping, and we look forward to providing every guest with a convenient travel experience. We sincerely apologize that the hotel breakfast did not meet your expectations. We took your feedback regarding the dining area equipment, flooring, tableware, and dining experience very seriously and immediately contacted the catering department to conduct a special inspection and rectification of hygiene, equipment cleanliness, and kitchen utensil management. We deeply regret that the extra breakfast you purchased could not be used, resulting in waste. We will strictly supervise our breakfast outsourcing partner, strengthen on-site inspections and hygiene control, and prevent such situations from recurring. We look forward to your next visit, hoping you will have a more complete and satisfactory stay. We wish you a pleasant journey!
Guest User
Golden View Kids Themed Twin Room
Stayed in Jul 2026
Family
3 reviews
10/10
Outstanding
Posted on Aug 9, 2026
This summer, I brought my child to Changsha. To escape the scorching outdoor heat and the dense crowds, I carefully chose the Wanjiali International Hotel. After staying there, my biggest feeling was: this is simply a 'summer retreat' tailor-made for families like ours who are sensitive to heat and prefer not to bother with too much hassle!
**Room Experience: Full of Childlike Fun, Perfect Details**
We booked a parent-child themed room. Upon arrival, as there were no rooms available, the staff proactively upgraded us to a parent-child themed suite. Because we had to wait for more than 10 minutes during check-in, the staff thoughtfully prepared some fruit as an apology. The service attitude was very satisfying. The room was very spacious, with two separate areas, offering ample space. Even with a tent set up on the floor, it didn't hinder adults from walking around or opening suitcases, which the child absolutely loved. The soft furnishings of the room were very well-thought-out, with an antique design and rounded corners, so there was no need to worry about the child getting bumped. What surprised me most were the details in the bathroom: not only were special toiletries for children and a non-slip step stool provided in advance, but even small water toys for bathing were ready. It was super convenient for toddlers to wash their hands by themselves on the stool, and I, the 'old mother,' finally didn't have to hold the baby with one hand and the showerhead with the other!
The best decision was choosing this place because you can 'play all day without leaving the building'! The hotel itself is a giant complex. You can go straight down to the indoor amusement park and children's products city on the 5th floor. Outside, it was 38 degrees Celsius, but inside, the temperature was constantly controlled. In the morning, we played at the indoor zoo and arcade on the 5th floor. In the afternoon, the child was tired and went straight back to the room for a nap. In the evening, we went to the food court on the basement level to eat local snacks. We didn't have to endure the scorching sun to change locations, nor did we have to wait in line for a taxi. The child had a great time, and the adults truly got to relax.
Besides entertainment, the World Cultural Grand View Garden on the 11th floor is also a treasure. We took the child to explore the 680-meter 'Along the River During the Qingming Festival' ceramic art corridor and also saw the miniature model of Changsha. The child asked questions as we walked, and before we knew it, two hours had passed. It was much more vivid than learning history from textbooks and easily took care of the summer research homework.
The hotel is right at the subway station (Wanjiali Square Station). You can take Line 2 directly to attractions like Juzizhou and Yuelu Mountain, making transportation extremely convenient. If you're driving, the hotel also has a super large free parking lot, so you don't have to worry about difficulty finding parking at tourist spots. Moreover, the hotel boasts 'seven-star facilities at a four-star price.' Compared to parent-child rooms around Wuyi Square that cost thousands, the value for money here is truly outstanding.
Overall, I'm very satisfied. Next time I come to Changsha, I will book the Wanjiali Hotel again.
Original textTranslated by Google
Response from Property: 尊敬的客人,您好!感謝您選擇長沙萬家麗國際大酒店,並分享本次暑期親子入住的詳細體驗。很高興得知您在親子主題房及入住過程中感受到的貼心安排,包括房型升級帶來的便利、辦理過程中的歉意關懷,以及房間內為小童準備的洗漱與安全細節,讓孩子玩得盡興也讓家長更從容。同時,您對室內恆温親子遊樂、餐飲動線銜接順暢,以及“世界文化大觀園”等園區內容的認可,也體現了酒店一站式親子度假的服務理念。再次感謝您的肯定,期待您與家人下次再來長沙相聚萬家麗。
Guest User
Deluxe 2-bed Room
Stayed in Jun 2026
Family
17 reviews
8.0/10
Very good
Posted on Aug 8, 2026
Location: Super convenient, right above Wanjiali Plaza. However, my kids weren't big fans, probably due to the decor style. It was very easy to visit all the popular spots. Actually, for breakfast, you can just grab a bite at the various small shops downstairs.
Original textTranslated by Google
Response from Property: 尊敬的客人,您好!感謝您入住長沙萬家麗國際大酒店並分享寶貴的體驗。您提到酒店位於萬家麗樓上,出行與打卡都十分便利,我們非常重視;同時也理解您家小朋友對現有裝修風格不太適應的感受。關於早餐方面,您也表達了“樓下小店選擇更多”的想法,我們會認真留意客人的多元需求與用餐偏好。期待您下次再來,我們將持續提升服務與體驗,讓每一位賓客都能獲得更貼合的入住感受。
gwdterry
Realm - Modern Urban City View Twin Room
Stayed in Jun 2026
Business traveler
6 reviews
7.5/10
Posted on Jul 22, 2026
Overall, I'm quite satisfied. The hotel's location is convenient, and the lobby, hallways, and rooms are pretty clean, though the decor style feels a bit dated. It's super convenient having trendy restaurants and cafes right downstairs. Definitely a recommended hotel for family trips or business travel.
Original textTranslated by Google
Response from Property: 尊敬的賓客您好,非常感謝您客觀真實的入住評價,很高興本次行程能夠讓您整體滿意!我們留意到您反饋酒店裝修風格偏老舊,酒店運營多年,目前正分批推進客房區域升級改造,持續優化硬件觀感。酒店坐擁優越區位,出行交通便捷,很高興大堂、公區走道與客房的清潔狀況得到您的認可;樓下萬家麗國際MALL彙集各類網紅餐飲,吃喝玩樂一站式滿足出行需求。不管是家庭出遊還是商務出行都十分適配,我們會持續精進硬件設施,鞏固保潔與服務品質,期待您下次蒞臨萬家麗國際大酒店!
Muzilideqiaokeli
Deluxe 2-bed Room
Stayed in Jun 2026
Family
9 reviews
6.0/10
Posted on Jul 13, 2026
The key card wouldn't open the door, so I went to the front desk twice, and it still didn't work. Finally, I had to call the front desk to have someone open it for me. The lock on the door kept making noise in the middle of the night, which was unsettling. The soundproofing is terrible; you can clearly hear people talking in the hallway. The toilet was also difficult to flush, and there was old grime on the toilet seat. The bathroom exhaust fan didn't seem to work at all; I even doubt it had any fan function. The air conditioning was freezing as soon as it was turned on, no matter what temperature I set it to, and then it got hot when I turned it off. I definitely won't choose this hotel again; the stay was a very poor experience. I ended up switching to a different hotel.
Original textTranslated by Google
Response from Property: 尊敬的賓客:您好!非常抱歉本次入住給您帶來極差的住宿體驗,對於房卡故障、門鎖異響、隔音不佳、衞浴設備故障、空調温控異常等一系列問題,我們深感愧疚,在此向您誠懇致歉。針對您反饋的所有問題我們會立刻專項整改:第一,安排工程人員全面檢修客房門鎖、房卡感應系統,加強前台髮卡前檢測,杜絕多次刷不開房門的情況;第二,逐間排查客房門鎖異響、馬桶沖水、排風扇設備,損壞設施立即維修更換;第三,重新規範客房保潔流程,重點清潔馬桶、衞浴死角,增加保潔二次複查環節,杜絕污漬殘留;第四,全面檢修客房空調温控系統,調試温度調節功能,同時加強走廊夜間管理,優化客房隔音處理。此次多重設備與衞生問題讓您旅途糟心,最終選擇更換酒店我們完全理解。非常感謝您如實提出所有問題,這是我們整改提升的重要依據,我們會嚴格落實整改,完善設施維護與客房質檢流程。衷心希望未來能有機會彌補本次糟糕的體驗,再次為您提供舒心安心的入住環境,祝您一切順遂!
Guest User
Deluxe 2-bed Room
Stayed in Jun 2026
Family
5 reviews
10/10
Outstanding
Posted on Jul 3, 2026
My stay at the Wanjiali Hotel was incredibly comfortable. The hotel is located in a prime commercial area with direct subway access, making it super convenient for commuting and getting around, saving a lot of travel hassle. The lobby on the 26th floor is spacious and grand, meticulously maintained, clean, and bright, with no stuffy odors. The public areas are tidy and orderly, creating a calm and pleasant atmosphere. The guest room was much more spacious than I expected, and the cleanliness was impeccable; even small corners like wall edges and tabletops were spotless. The room was well-lit and airy, the bedding was soft and skin-friendly, and all the facilities were well-maintained and easy to use. The soundproofing in the room was excellent, allowing for a peaceful night's rest to shake off travel fatigue.
I must particularly commend staff member #140 at the front desk. Their service attitude was gentle and polite, and they were highly efficient and professional. Both check-in and check-out processes were smooth and swift. They were patient and kind, always providing clear and reliable answers to my inquiries. From the moment I walked in, I felt their thoughtful hospitality. The entire hotel staff demonstrated excellent service quality and reliable, standardized management. Attention to detail was evident everywhere. This hotel offers great value for money and is suitable for both business trips and short getaways. I will definitely prioritize Wanjiali on my next visit to this area and highly recommend it to anyone looking for accommodation.
Original textTranslated by Google
Response from Property: 尊敬的賓客您好,非常感謝您多次選擇本店,此次連住三晚還留下如此走心的好評,我們倍感榮幸!我們已將您的誇讚轉達前台140號工作人員,很高興她温和有禮、業務熟練,快速順暢辦理入住退房,耐心清晰解答您各類疑問,用貼心服務給您留下美好的初印象。酒店坐落核心商圈,緊鄰地鐵,去往各大景點、通勤出行都十分便利;26樓高空大堂開闊大氣,公共區域日常定時清潔維護,整體乾淨無異味。客房空間寬敞通透,保潔人員細緻打掃每一處邊角,採光良好,床品柔軟舒適,設施保養完善,優秀的隔音隔絕外界喧囂,能讓您奔波過後安心休憩。從前台接待到公共區域管理、客房細節維護,全體員工始終用心做好服務,高性價比適配旅遊出行與商務差旅。感恩您長久以來的支持與偏愛,我們會持續保持高標準環境與服務,期待您下次再來長沙繼續入住萬家麗國際大酒店!
Guest User
Deluxe 2-bed Room
Stayed in Jun 2026
Traveling with friends
1 reviews
10/10
Outstanding
Posted on Jul 4, 2026
For the past few years, whenever I've visited Changsha with family and friends, our first choice has always been the Wanjiali International Hotel. Its location is incredibly convenient, and the service from the hotel staff is absolutely top-notch, truly world-class. When I first stayed there several years ago, I was in a hurry to check out and needed an invoice. I added Concierge Manager Qiao on WeChat, and he quickly helped me get the invoice and refunded my deposit. Since then, every time I've had a service request during subsequent stays, he's responded incredibly fast and fulfilled every request, no matter the time of day. He genuinely thinks from the guest's perspective. This time, I stayed with friends and immediately thought of him. He arranged everything perfectly for our two families, even considering the bathroom locations. The rooms we had for the last two days were fantastic, and we were all extremely satisfied. We'll definitely choose Wanjiali Hotel again next time we have the chance.
Original textTranslated by Google
Response from Property: 尊敬的賓客您好,由衷感謝您多年來一如既往的偏愛與這份飽含真情的長評,讀完內心滿是温暖與感動!我們已經第一時間將您全部的誇讚完整轉達禮賓部喬主管,得知多年前您着急退房開票,他主動添加微信快速協助辦好發票、退還按金,往後每一次入住,無論何時您有需求都能及時響應、事事有迴音,始終站在客人角度換位思考;本次您和兩家人同行,他細心周全規劃房型,連衞生間佈局這類細微之處都提前考量,為您安排到稱心如意的房間,這份長久貼心、靠譜專業的服務能收穫您長久認可,是喬主管最大的動力與榮譽。十分榮幸萬家麗優越的地理位置、全體員工極致用心的服務,能收穫您“全國頂級”這樣高度的評價。多年來您每次帶家人朋友來長沙都首選我們,這份長久的信任我們格外珍惜。我們會持續堅守有温度、高效率的貼心服務,靜候您下次再來長沙,攜家人朋友再度入住萬家麗,與喬主管再會!
Guest User
Deluxe Queen Room
Stayed in Apr 2026
Other
4 reviews
10/10
Outstanding
Posted on May 17, 2026
I specifically chose the Wanjiali for my trip to Changsha this time, and it definitely didn't disappoint! It's right above Metro Lines 2 and 5, making it super convenient to get to Wuyi Square and Orange Isle. For shopping, you can head straight to the B2 level or the 26th-floor Cultural Grand View Garden – it's a one-stop shop for everything you need. The bedding is incredibly soft, the wet/dry separation in the bathroom is a thoughtful touch, and the toiletries are L'Occitane. Soaking in the bathtub was absolutely wonderful for unwinding. Ms. 266 at the front desk even upgraded my room for free and sent up a complimentary fruit platter. Their response time was also very quick! I'll definitely choose this place again on my next visit to Changsha. Highly recommend!
Original textTranslated by Google
Response from Property: 尊敬的賓客您好!特別開心此次入住能讓您滿心滿意,不負您的精心選擇🥰酒店雙地鐵暢行無阻,直達各大熱門景點,出行遊玩格外便捷。店內吃喝玩樂業態齊全,休閑打卡隨心安排。客房床品柔軟親膚,衞浴乾濕分離設計貼心,配備歐舒丹洗漱用品,舒適浴缸輕鬆舒緩旅途疲憊,居住體驗十分愜意。由衷感謝266 號前台小姐姐貼心服務,暖心為您免費升級房型,還贈送清甜果盤,需求響應迅速高效,滿滿都是驚喜與誠意。由衷感謝您的認可與推薦,我們定會把這份誇讚轉達給員工,堅守貼心服務與優質入住品質,靜候您下次再來長沙再度入住!
Hartmut 01
Deluxe Queen Room
Stayed in Jun 2026
Other
9 reviews
6.0/10
Posted on Jul 20, 2026
This hotel never deserved 5 stars; 2 stars would be the maximum. The breakfast was neither international nor good by Chinese standards. Overall, the hotel is extremely outdated, unrenovated, run-down, and not recommended even at this price.
Response from Property: Dear Guest, thank you for taking the time to share your candid feedback following your stay at Wanjiali International Hotel. We sincerely regret that the overall experience did not meet your expectations, particularly regarding the standard of the hotel, the breakfast quality and variety, and the condition and upkeep of the facilities. We fully understand your disappointment with the value you received at this price point, and we are truly sorry that your impression was one of an outdated and unsatisfactory stay. Your comments have been taken very seriously, and they serve as an important reminder of the level of experience our guests rightfully expect. We appreciate your feedback and hope to have the opportunity to present a better impression in the future.